ASHLEY WILLIAMS

mobile · 832-***-****

adrk9s@r.postjobfree.com

Objective: Results-focused, creative problem solver with 8 years of experience in excellent customer service, increasing NOI, by managing budget year over year. Managed 300 garden style units and exceeded occupancy budgeted.Also, increased rent making a positive trade out. Proven trouble shooter on tight deadlines using various platforms to achieve project success.

EXPERIENCE

OCT. 2014 – JUN 2016

LEASING PROFESSIONAL, Greystar Management

Follow up on leads and potential renters in Lead2Lease and Onesite property software.

Meeting potential renters and guiding them on tours of available units.

Preparing leasing documents for potential renters using property standards and regulations.

Keeping residents informed of any changes to rental agreements or upcoming property issues

Building a rapport with current tenants to give them personalized service

JAN 2017 – OCT. 2019

Assistant Manager, Greystar Management

Smooth out problems within the workplace, and address employee and customer concerns.

Develop strategies for better workplace efficiency and goal achievement.

Fill in for Property Manager (PM) in times of absence. Make executive decisions, hold meetings and provide accountability.

Review resident ledgers for inaccuracy and set goals to decrease collections

OCT. 2019 – Currently employed

Property Manager, Greystar Management

Reporting the property’s financial status, occupancy and expiring leases to property owners

Inspecting properties and arranging for repairs and new materials as required

Arranging contracts for maintenance, trash removal, landscaping, security and other ongoing services and managing disputes with these service providers where appropriate

Investigating and resolving property complaints and rental violations

EDUCATION

MAY 2002

HIGH SCHOOL DIPLOMA, John Mc Sr. High

JUNE 2003 – AUG. 2005

30 – HOURS OF CREDITS, SOUTHERN UNIVERSITY OF NEW ORLEANS

SKILLS

Customer Service

Microsoft Excel

Knowledge of Onesite, Entrata, Yardi CRM, Yardi 7s (Greystar), ILM management software.

Knowledge of Active building software

Team player

Time management

Knowledge of Oracle, Leo247, Ops to process invoices, etc.,

ACTIVITIES

Community Service at Houston Food bank, Giving back to St. Jude, and Camp Home for retired veterans. Also, raised school equipment to assist with elementary recreational centers. I also enjoy baking with my family and helping out at family shelter in my spare time. Giving back to the community is very important to me.

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