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Anna De Shields

Professional Summary

Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software. Highly experienced Customer Service known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Expert Sports Book Writer accepts wagers for race or sports events and verifies and cash winning tickets to delight customers. Adheres to and executes established policies and procedures in dynamic and frequently changing environments. Delivers top-tier customer service that encourages customers to come back repeatedly. Trusted Sports Book Writer comfortably strikes up conversations with customers to discuss betting options. Possesses valid gaming license, basic computer knowledge and cash handling skills. Brings a little less than years of race and sports book experience. Trustworthy Betting Teller with advanced understanding of amusement and gaming activities. Detail-oriented and vigilant professional with abilities in operating gaming equipment, conducting gaming transactions and maintaining financial documents. Customer-focused, visionary- thinking Retail Manager with over 10 years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Experienced with Microsoft Word, Excel and Powerpoint. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand. Results-driven supervisor with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities. Astute supervisor with commitment to customer service and assistance. Reliable, attentive professional with customer service and exceptional Person skills talents. Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction. Experience with handling extreme amounts of currency, foreign and domestic.

adrk94@r.postjobfree.com

267-***-****

Philadelphia, Select 19121

Skills

Computer Proficiency and Microsoft

Office

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Strong Communication and

Interpersonal Skills

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● Brand Promotion

● Product Knowledge

● Payment Processing

● Merchandise Receiving and Handling

Building Customer Relationships and

Loyalty

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● Item Ticketing and Pricing

● Merchandising and Display

● Inventory oversight

Education

08/2021

Temple University

Philadelphia, PA

GED

2016

Colorado Technical University

Colorado Springs, CO

Bachelor of Arts: Healthcare Management

And Health Informatics

07/2007

Lincoln Technical Institute

Philadelphia, PA

Work History

Primark - Retail Sales Associate

Philadelphia, PA

08/2021 - Current

Amazon - Prime Shopper

Plymouth Meeting, PA

12/2020 - Current

Amazon - Warehouse Associate

King of Prussia, PA

10/2020 - 12/2020

Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

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Helped customers complete purchases, locate items and join reward programs.

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Trained new associates on cash register operations, conducting customer transactions and balancing drawer.

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● Issued receipts and processed refunds, credits or exchanges. Used POS system to process sales, returns, online orders and gift card activations.

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Offered each customer top-notch, personal service to boost sales and customer satisfaction.

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Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

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Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

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Merchandised attractive shelf displays with current offerings to drive store sales.

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Drove store revenue by offering customers accessories and related purchases to complete selections.

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Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

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● Tracked substitutions and informed customers of changes. Worked productively with customers to meet order requirements and service expectations.

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Handled numerous calls per day to address customer inquiries and concerns

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● Wrapped pallets in shrink wrap prior to loading. Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

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Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

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Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

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● Prepared orders for shipment by systematically picking, packing and Adminstrative Medical Assistant:

Healthcare Administration

Liberty Gas Station - Gas Station Attendant

Philadelphia, PA

12/2019 - 03/2020

Valley Forge Casino And Resort - Housekeeping Attendant King of Prussia, PA

05/2019 - 03/2020

Valley Forge Turf Club - Betting Clerk

Oak, PA

04/2019 - 09/2019

Academy Collection Services - Certified Debt Collector Philadelphia, PA

01/2001 - 11/2009

labeling merchandise.

Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.

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Processed fuel and merchandise transactions by operating POS system with accuracy.

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Counted nightly income, categorizing and sending to bank on weekly basis.

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● Checked customer identification for alcohol, cigarette, and lottery sales.

● Built trustful relationships with customers to encourage return visits.

● Maintained inventory of all saleable items.

Assisted customers with operating fuel pumps, explaining proper fueling techniques.

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Kept building entryway glass clean and polished for professional presentation.

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Engaged with guests on room requirements and amenities to promote overall satisfaction.

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Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

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Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.

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Used chemicals by following safety protocols and procedures to avoid burns and injuries.

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Restocked room supplies such as facial tissues for personal touch with every job.

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● Disposed of trash and recyclables each day to avoid waste buildup. Collected cards and tickets from players and computed and verified amounts won or lost for house accounting requirements.

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● Managed payouts or collection of amounts at conclusion of wagers. Calculated winnings and losses based on betting odds and players' choices.

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Enforced game rules and casino policies fairly to maintain betting standards.

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Used scripted conversation prompts to convey current account information and obtain payments.

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Philadelphia Zoo - Assistant Supervisor

Philadelphia, PA

05/1998 - 01/2001

Worked in call center environment handling manual and automatically dialed outbound calls.

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● Used skip tracing and other techniques to locate debtors. Monitored accounts for compliance with established payment plans and flagged non-compliances.

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Trained new team members on scripts, company services and collection strategies.

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Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

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Notified co-signers of delinquent accounts to assist in collecting payments.

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Set up drafts and processed immediate payments after conducting thorough research and analysis of account.

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Revised work practices to improve efficiency, boost quality and meet production goals.

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Supported Supervisor by preparing production reports and collating quality documentation.

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Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

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Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

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● Submitted documentation and reports to upper management.

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