Joseph Clutter

**** ************ ****, ******, ** 43017 Phone 724-***-**** adrk7d@r.postjobfree.com

Summary

Highly driven and dedicated professional with experience in Change Management, teaching, and coaching. Proficient at problem solving, team building and effective communication with strong leadership and collaboration skills. Well-versed in ADKAR and Six Sigma methodology. Highlights

● Strategic planning and execution ● Facilitation and coaching

● Organizational alignment ● Supporting bottom line

● Benchmark studies ● Meeting/group facilitation

● Performance Management ● Research, writing, editing

● Learning and development ● Relationship building and management EXPERIENCE

1st Response Pest Management

Role: Employee and Organizational Development/Change Analyst November 2017 - June 2022

● Transformed employee development through an effective Performance Management Process; worked with employees and leaders utilizing regular and constructive feedback. Restructured workflow based to enhance individual strengths and leveraging team building opportunities to build camaraderie. Responsible for researching organizational structures and business goals and making recommendations to business management on key areas for improvement.

● Developed, administered, and analyzed surveys. Identified barriers to organizational performance and developed solutions and implemented solutions to issues.

● Collaborated with human resources and leadership to assess organizational and individual learning and development needs. Provided individual coaching/feedback and leadership development support.

● Employed change management strategies and maneuvers to enhance effective implementation on culture initiatives focusing on skills acquisition of individual, team, and organizational performance. The Child and Adult Guidance Center

Role: Coach/Counselor Consultant

September 2019 - April 2022

● Guided individual change for clients utilizing ADKAR methodology and psychological approaches (e.g., behavioral, cognitive, and humanistic). Managed a weekly caseload of 75 clients.

● Provided education and engagement, set goals with clients using the Gestalt coaching approach, provided regular feedback, while linking individual goals and motivation. Austin Oaks Hospital

Role: Utilization Review Coordinator

August 2016 - November 2017

● Developed and maintained strong working relationships with providers and all members of the health care delivery team. Optimized the provision of patient care services and ensured reimbursement for services provided from admission to discharge.

● Managed significant caseload and acted as the primary liaison between the treatment team and the third-party payers. Coordinated utilization functions and personnel to comply with hospital procedures and federal regulations.

● Confirmed resident’s eligibility for specific BHO (Behavioral Health Organization) insurance benefits. Identified opportunities and recommended methods to improve service, workflows and processes. Client: Family Services of Southeast Texas

Role: Team leader, Practicum Experience, Industrial/Organizational Psychology graduate program August 2014 - May 2015

● Served as team leader for a research project examining organizational structure, group interactions, and assessment of organizational functioning. Studied organizational effectiveness, productivity, and efficiency with an emphasis on supervision and leadership.

● Analyzed job requirements and classification, selection, and training criteria, and identified training and development needs. Reviewed research literature, performed data analysis, and wrote reports on research findings to potentially implement for improved organizational effectiveness. Conducted presentation to client on research findings and recommendations.

Lamar University

Role: Graduate Teaching Assistant

August 2013 - May 2015

● Taught undergraduate psychology courses, evaluated and graded assignments and exams, and led discussions. Prepared lecture slides, handouts, and other instructional content. Met with the supervisor to discuss students' grades, tutored and mentored students who needed additional instruction. Scheduled and maintained regular office hours.

EDUCATION

2015 Master's of Science: Industrial/Organizational Psychology Lamar University - Beaumont, TX

2010 Bachelor's of Science: Psychology

West Virginia University - Morgantown, WV

MILITARY

2000-2005 United States Navy: Hospital Corpsman/EMT

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