LAPORSHA KNIGHT
***** ******* **. *******, **. **048 ********************@*****.*** 281-***-****
OBJECTIVE
Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.
SKILLS & ABILITIES
Patience, Attentiveness, Clear Communication Skills, Positive, Time Management Skills, Goal Oriented, and Willingness to learn.
EXPERIENCE
CASHIER MCDONALD’S
03/15/2013-04/26/2017
Greeted customers politely when they come into restaurant. Recorded customers' orders at drive-thru and counter. Monitored orders and ensure they arrived in a quick and in an organized manner. Swept, mopped, and kept up with cleaning tasks regularly. Helped in kitchen when needed.
CASHIER BURLINGTON COAT FAC.
10/01/2015-12/01/2015
Handle cash transactions with customers using cash registers. Scan goods and collect payments. Issue receipts, refunds, change or tickets. Redeem stamps and coupons. Make sales referrals, cross-sell products and introduce new ones. Resolve customer complaints, guide them and provide relevant information. Greet customers when entering or leaving establishments.
HOSTS BUFFALO WILD WINGS
12/08/2015-01/20/2017
Welcome guests to the venue. Provide accurate wait times and monitor waiting lists. Manage reservations. Escort customers to assigned dining or bar areas. Provide menus and announce Waiter/Waitress’s name. Greet customers upon their departure. Coordinate with wait staff about available seating options. Maintain a clean reception area
EDUCATION
ROSS SHAW STERLING HS, HOUSTON, TX
DIPLOMA- 2013
REFERENCES
CHASITY ALFORD, CASHIER
TOYOTA CENTER
ROCHELL GERMANY, CSR
CODUENT SERVICES
BRIANNA DONAHUE, SECURITY GUARD