Lou-Anne Volschenk

Professional Administrator with 10+ Years Experience and Superior Attention to Detail Richards Bay, KwaZulu-Natal adrk6r@r.postjobfree.com +27-79-184-****

Highly skilled Office Administrator with an impressive background specializing in administrative work and office support. Known for utilizing strong communication skills to communicate well with other staff members and employees. Dedicated to creating office environments conducive to optimal workflow and success. Bringing forth the ability to support and stimulate office stability and growth.

Work Experience

Administrator / Reception / Stores Control

SMD Telecommunications - Richards Bay, KwaZulu-Natal

May 2012 to July 2021

Answering and transferring of incoming calls.

Meet, greet and assist walk-in clients.

Maintain neat and tidy front desk area & any and all other basic housekeeping.

Emails: monitor for confirmation of service, invoicing instructions etc., and reply to emails as and when required.

Daily filing: Service Bulletins, Expenses declarations, invoices, service reports, etc.

Arranging couriers.

Receiving, Scanning & Uploading of Service Reports and other relevant documentation.

Following workflow of Invoicing process (confirming invoicing address and PO numbers)

Basic office accounting (Banking, Petty Cash, pay cards and foreign currency for traveling purposes)

Requesting Indents for COC application.

Preparing Data DVD package for COC Application.

Requesting customs Invoices for COC Applications, unused and defective spares.

Data Capturing: GRN's, SMD PO etc.

Typing of documents as and when required.

Arranging accommodation as and when required.

Serving of refreshments as and if required.

Printing of time sheets and car logs.

Preparing month-end docs to be submitted to HO

Requesting quotes for office repairs etc. as and when required.

Office groceries, stationary

Uploading of E-Invoice to various client portals

SMD - Quality Control Survey

Processing of Client Airtime requirements: loading, activating and Invoicing of Airtime.

Stores Control: Receiving and dispatching of spares.

Requesting spares and arranging couriers for collection or delivery of spares.

Stock take

Spare distribution: checkout to technician or allocated store area

Data Capturing: GRN's Maintain stock levels of certain items such as magnetrons and PT-9, etc.

Sales: Prepare quotes as and when required or if instructed to do so,

Prepare documents and items for collection or deliveries.

Uploading of Delivery notes / Service Reports Following workflow on invoicing process. Confirm invoicing details and PO numbers.

Assist with client queries

Miscellaneous. The before mentioned duties is a basic list of duties that are performed on a daily, weekly, monthly and yearly basis. The duties are included but not limited to.

Client Service Consultant

Capitec Bank - Empangeni, KwaZulu-Natal

June 2011 to April 2012

General administrative work and daily duties as required.

Clearing of Drop Safe.

Filing of new account contracts, loan contracts, transactions and other documents.

ATM Assistance.

Client Service Consultant: Welcome client to branch, offer assistance and enquire reason for visit, direct client to correct line, scrutinize and approve required documentation if any.

Maintain clean, tidy and relaxed atmosphere within branch.

Cashier: Taking of Cash and Cheque deposits. Scrutinizing and validating cheques and cash received.

General inquiries such as loan repayments, outstanding balance inquiries etc.

Processing of transactions such as transfers, short term loans, replacement cards,

Debit order disputes, withdrawal disputes, registration of other services and issuing of Bank Statements etc.

Service Consultant: Processing and opening of new bank accounts and informing client of terms and conditions, fees and charges and other information relating to his/her account.

Processing, approving and issuing of loans to new/existing clients, employment confirmation, calculate client affordability, checking of credit history, obtaining referrals from qualifying clients, informing client of terms and conditions, fees and charges and other information relating to his/her loan.

Telemarketing to new and existing clients on existing/new products and services.

General inquiries: Settlement Quotes, Debit Order disputes, withdrawal disputes, replacement cards, issuing of supplementary cards, Bank Statements, registration for other services, etc.

Service Consultant

Matthew & Son - Richards Bay, KwaZulu-Natal

October 2010 to April 2011

Financial Planning with regards to Risk, Retirement planning, Estate Planning, etc. General administrative work and daily duties as required. Correlation, binding and presentation of various reports. Processed life insurance applications to issued. Carried out all new business and existing business instructions and enquiries. Addressed client enquiries, instructions and adjustments. Submitted and processed claims

Service Consultant

Prudent Financial Services - Richards Bay, KwaZulu-Natal

June 2010 to September 2010

Provided frontline reception duties in a busy office environment. Typing of general business correspondence, client lists, etc. General administrative work and daily duties as required. Operated a multiline phone system. Organized and arranged several different couriers on a daily basis. Received and dispatched post. Processed life insurance applications to issued. Carried out all new business and existing business instructions and enquiries Addressed client enquiries, instructions and adjustments. Submitted and processed claims

Receptionist / Personal Assistant

Archidio Architects - Richards Bay, KwaZulu-Natal November 2008 to May 2010

Started as Receptionist in November 2008

Promoted to Personal Assistant in May 2009

Provided frontline reception duties in an extremely busy office environment.

Typing of general business correspondence, client lists, minutes of site meetings, etc.

Coordinating time, duties and diary management for the Director and Project Manager.

General administrative work and daily duties as required.

Operated a multiline phone system.

Administrative duties for several projects with duties that included but not limited to issuing monthly invoices, certificates, etc.

Maintain stationery stock, office equipment maintenance and contracts.• Organized and arranged several different couriers on a daily basis

Received and dispatched post.

Correlation, binding and presentation of various reports.

Carried out all new business and existing business instructions and enquiries.

Addressed client enquiries, instructions and adjustments.

Typing and distribution of weekly minutes.

Receptionist / Personal Assistant

Harcourt, Martens & Associates - Richards Bay, KwaZulu-Natal

November 2002 to April 2008

Started as Receptionist in November 2002, promoted to Life Insurance/Investment PA January 2007 Retrenched April 2008. Provided frontline reception duties in an extremely busy office environment. Typing of general business correspondence, client lists, etc. Coordinating time, duties and diary management for the office messenger and administrator. Administrative work for the managing director. General administrative work and daily duties as required. Arranged travel, accommodation and transport for various employees as well as organizing of company functions. Operated a multiline phone system. Administrative duties for several properties with duties that included but not limited to issuing monthly invoices. Maintain stationery stock, office equipment maintenance and contracts. Organized and arranged several different couriers on a daily basis. Received and dispatched post. Bulk posting and franking machine. Correlation, binding and presentation of various reports. Processed life insurance applications to issued.

Education

Certificate in N4 Business Management: Communication, Computer Practice & Typing Technique, Small Business Management, Accounting

Richtek College / Umfolozi College - Richards Bay, KwaZulu-Natal

January 2000 to June 2000

Certificate in (NSC - N3) Business Management: Business Afrikaans, Business English, Small Business management, Computer Practice & Typing Technique, Accounting, Economic and Legal Environment

Richtek College / Umfolozi College - Richards Bay, KwaZulu-Natal January 1999 to December 1999

Certificate in (NIC - N2) Business Management: Business Afrikaans, Business English, Small Business management, Computer Practice & Typing Technique, Accounting, Economic and Legal Environment.

Richtek College / Umfolozi College - Richards Bay, KwaZulu-Natal January 1998 to December 1998

High School Grade 10 in Afrikaans, English, Art, Home Economics, Mathematics, Biology passed all subject on High-Grade

EMPANGENI HIGH SCHOOL - Empangeni, KwaZulu-Natal

January 1997 to December 1997

Skills

• Problem Solving; Adaptability; Strong Work Ethic; Time Management; Motivation; Conflict Resolution;

Customer Service; Business Etiquette

Languages

•Afrikaans - Fluent

•English - Fluent

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