Customer Service Assistant Medical

Penny Harris

**** ******* *** *********, ** ***** 318-***-**** *************@*****.***

PROFESSIONAL PROFILE

Top performing professional able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Backed by 2 years of management experience and follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality. o High Academic Honors Recognition / Dean’s List.

o Resolve customer concerns while adhering to store policies by using active listening and negotiation skills. o Identify patterns of problems and barriers to solutions and provide insight and recommendations to resolve problems. o Build positive relationships and worked collaboratively with company departments and team members. o Microsoft Office Applications: MS Excel MS Word MS PowerPoint MS Outlook. o Computer Softwares: Lotus Zoom.

o Typing Speed: 75 WPM.

o American Red Cross CPR Certification.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2022 Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate PROFESSIONAL EXPERIENCE

Teleperformance- Work from Home-Kaiser Permanente

Customer Service Representative

o Connect with customers via phone to resolve their questions or concerns o Calmly attempt to resolve and deescalate any issues o Escalate interactions when necessary and appropriate o Respond to requests for assistance and/or possible processing payments o Track all call related information for auditing and reporting purposes o Promote and upsell

o Ability to work in a constantly changing and fast paced environment o Strong listening skills to be able to resolve and deescalate issues o Ability to work remotely in a virtual team environment o Excellent communications skills, both oral and written o Able to work independently

Penny Harris Cont.

Bethel Christian Daycare – Ruston, LA 06/2021 – 02/22 Lead Teacher

o Answer inbound phone calls, collect payments, and train new hires. o Assure high priority of health and safety of the children. o Establish appropriate limits to provide a fun, safe, and positive experience. o Complete incident and accident reports as necessary. o Set a positive example in conduct and maintain safety and cleanliness of the establishment. o Communicate with parents or guardians regarding daily activities, behaviors, and related issues. Scott's Catfish and Seafood – Ruston, LA 03/2019 – 06/2021 Server / Customer Service

o Greeted patrons, took orders, completed transactions, and processed payments. o Counted tills, answered inbound phone calls, took to-go orders, and trained new hires. o Managed online orders, ensured order accuracy, prepared batches of food, and followed food handling guidelines. o Oversaw marketing duties and provided outstanding customer service. Dollar Tree – Grambling, LA 02/2018 – 03/2019

Family Dollar – Ruston, LA 03/2017 – 02/2019

Assistant Manager / Customer Service

o Promoted from Retail Cashier shortly after employment. o Completed monthly employee reviews, issued write-ups as needed, and completed opening and closing duties. o Trained new hires, conducted interviews, created staff schedules, supervised employees, and delegated tasks. o Answered inbound phone calls, processed refunds and exchanges, took inventory, and counted cash drawers. o Prepared bank deposits, covered employee shifts as needed, and provided excellent customer service. Popeyes – Youngsville, LA 01/2016 – 01/2017

Crew Member / Cashier / Customer Service

o Answered inbound phone calls, took to-go orders, and trained new hires. o Notified management of out-of-stock items and followed food handling and safety guidelines. o Performed a multitude of tasks including food production and serving customers at the cash register. o Operated cash register, accepted payments, and made accurate change. o Ensured accuracy of cash drawer and kept work area clean and organized. o Worked in a team environment and communicated effectively with managers and co-workers.

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