Csr Service Representative
Resume:
MARGIE GRANDE
*** ***** *** *****, ** ***** 713-***-**** adrk4m@r.postjobfree.com
SKILLS AND QUALIFICATIONS
Office Systems and Procedures
Payroll Administration
Business Communications
Attendance Management
Organizing / File Maintenance
Proficient in Microsoft Office
Scheduling Expertise
Supervisory Management
Meeting Logistics
Expense Account Preparation
Integrated Computer Applications
Proficient in ConnecZ-Rumba
EXPERIENCE
Sedgwick / Kelly Services – Indianapolis,In
July 2021 – June 2022
Customer Service Representative
Responsible for entering patients names and information for those patients calling in on the medical equipment recall line with defective equipment, so they would be in the data base to receive a new device. Began handling the USA base customers and was later switched to handle the French customers.
State Farm / Kelly Services – Richardson,Tx
Aug. 2018 – March 2021
PLSU Typist
Typing adverse action letters being sent to policyholders, as well as, reviewing policy details, and making necessary changes within the system.
Allen ISD – Crossing Guard
Feb. 2014 – Aug. 2018
Cornerstone Staffing – Contract Work
Aug. 2007 – Oct. 2013
CSR – Concentra
May 2013 – Oct. 2013
Handled the intake, labeling, and archiving of received faxes.
CSR – City of Allen
Jan. 2013 – Feb. 2013
CSR supporting the City of Allen Utilities Water Dept. in the collect of water bill payments; answer phones and take payments.
Admin. Asst. – Milestone Mgmt.
Nov. 2012 – Dec. 2012
Assist with end-of-year apartment management maintenance billing so client could maximize their upfront maintenance cost versus their maintenance expenses.
Receptionist – City of Lewisville
Jun. 2012 – Aug. 2012
Support the City of Lewisville Health & Code Enforcement in their drive to go paperless by utilizing Laserfiche to scan many file cabinets of documents and drawings using the City’s document longevity protocol.
Warranty Exceptions Clerk – Tidel Engineering
Oct. 2011 – Apr. 2012
Worked in the Warranty Dept. handling different warranty related questions, follow-up, etc.
Admin. Asst. – Charles Schwab
Aug. 2010 – Aug. 2011
Support various depts. In day-to-day financial documentation output for client. Balanced month-end reports gathered material for customers and finalized production efforts.
Exec. Asst. – Various Clients – The Hilton, Presby Plano, Presby Dallas
Jan. 2007 – Mar. 2008
Provide admin. Support for various depts./divisions answering telephones, assisting visitors, resolving a range of admin. problems and inquiries. Prepare, transcribe, compose, type, edit and distribute correspondence, meeting minutes, agendas. Schedule meeting, interviews, appointments and other similar activities for supervisors.
McKinney ISD – On-call Work
Feb. 2008 – Jun. 2010
Substitute Teacher
Feb. 2008 – Jun. 2010
Provided on-call teaching services as needed for regular classes. Trained for and assisted with the academic, social and motor skills for special needs children.
Collin Central Appraisal District – Summer Contract Work
Mar. 2008 – Aug. 2008
Dept. Asst.
Mar. 2008 – Aug. 2008
Supported the district during property tax season entering data from tax payers, scanning documents in preparation for property tax hearings. Participated in property tax hearings taking notes within specialized tax program.
EDUCATION
University of Phoenix – Houston Campus – Houston, Tx
–GPA 3.71 — 51 Associate hours towards a Business degree.
–Feb. 2004 – Dec. 2006
City of Galveston Police Dept. – Galveston, Tx
Technical Training – Dispatcher for 9-1-1
Nov. 1999 - Certified
REFERENCES
Cheryl LaMarche
3502 Clearlake Ct.
W. Richland, WA 99353
adrk4m@r.postjobfree.com
Relationship: Friend and previous co-worker
Known: 30 years plus
Corinne Danielli
P.O. Box 41558
Houston, TX 77241
adrk4m@r.postjobfree.com
Relationship: Friend
Known: 15 years plus
Karen Williams
838 McKeithen Dr.
Winnsboro, LA 71295
adrk4m@r.postjobfree.com
Relationship: Friend and previous co-worker
Known: 25 years plus
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