Front Desk Customer Service

Yessica Carrasquedo

● San Diego CA ***** ● ******************@*****.*** ● 619-***-****

OBJECTIVE: Bilingual (Spanish/English) offering five years of patient care and customer service experience. A highly organized and hard-working individual looking for a position to gain practical experience working from home .

SKILLS

Customer Service

Management

Front desk duties

Good communication skills

Safety and sanitation

Computer skills

Scheduling patient appointments

Drawing blood

Taking and recording vital signs

Preparing patients for examination

Electrocardiogram (ECG)

Medical Charting

Multitasking

Maintaining medical records

Intramuscular injection

Capillary puncture

Butterfly injection

Vacuum tube

Vital signs

Assisting patients from wheelchair

to chair

Instructing a patient to use a

walker, cane, and crutches

CPR Certified

Holter/Blood pressure/seven-day

Monitor

HIPAA Certification

EXPERIENCE:

Caregiver PCA Coast Care Partners, San Diego, CA 11/2017– CURRENT

● Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan Caregiver Synergy Home Care, San Diego 09/2016 – 12/2017 Caregiver ST.Paul PACE San Diego CA 10/2021-03/2022

● · Assisted with bathing, grooming, dressing, eating, and using the bathroom

● · Promoted clients independence and maintains their dignity

● · Helped with meal preparation, planning, and grocery shopping

● · Performed light housekeeping duties, reported any unusual incidents or behavior

● Maintained a safe, secure, and healthy patient environment and completed all chores Manager Metro by T-Mobile, San Diego, CA 11/2017 – 4/2020

● Engaged new walk-ins to sell/up, Sold smart devices, plans, and accessories

● ·Advised customers about the new models and assisted the customer in determining which cell phone is suitable to their needs

● Worked in partnership with team members to resolve issues and identify appropriate issues for growth.

● Maintained cashier & sale procedures

● Restocked merchandise & procedure display

● Audited and scheduled, confer call and team meeting

● Assisted in recruiting, onboarding, and training team members to achieve their full potential Front Desk Health Sciences High and Middle College 09/2015-06/2016

● · Made copies, sent faxes, printed documents

● · Helped staff & answer the phone

● Escorte visitors to campus locations

EDUCATION:

Concorde Career College, San Diego, CA 2020 Medical Assistant

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