Specialist Customer Care

Eulette ADMINISTRATIVE M. I ASSISTANT r v i ng

Charlotte, NC **********@*****.*** 754-***-**** PROVIDING EXEMPLORARY AND PROFESSIONAL CUSTOMER CARE PROFILE

Diligent, detail oriented Administrative Support Assistant / Secretary knowledgeable of all office functions with a solid clerical background in office environment. I excel at multi-tasking in a fast-paced environment and completing projects within the given time frame. Superior telephone, customer service, and computer skills with knowledge of Microsoft Office programs.

Scheduling Secretary Medical Billing and Coding Medical Terminology EXPERIENCE

Unit Secretary Coral Springs Medical Center Coral Springs, FL 2021 – July 2022

Directs communication within the nursing unit

Utilizes the computer system to enter patient information

Review and prepare patient records prior to transfer, surgery, discharge or expiration Scheduling Coordinator Akumin Diagnostic Center Fort Lauderdale, FL 2020 – 2021

Directing calls to appropriate departments being either centers/physicians’ offices

Scheduling Patient/Doctors’ offices appointments for Diagnostic Exams

Mailing and faxing reports

Request CD’s

Pharmacy HelpDesk and Customer Care Specialist 2019 - 2020 Teleperformance – Well Care Health Systems North Lauderdale, FL

Provide high quality healthcare to Prescription Drug Plan Members

Provide members with answers to questions regarding copay, co-insurance, and deductibles

Request Tier exceptions, Prior Authorizations and Coverage Determinations

Assist members with issues regarding their plans and/or file grievances Unit Secretary Westside Regional Medical Center Plantation, Fl. 2008 - 2019

Directs communication within the nursing unit

Utilizes the computer system to enter patient information

Review and prepare patient records prior to transfer, surgery, discharge or expiration

Transcribe physician orders accurately according to policy and procedure Administrative Assistant/Customer Service Representative 2005 - 2008 Workforce One/FSET Program Fort Lauderdale, Fl.

Answer high volume of incoming calls from customers

Verifying eligibility for food stamps

Monitor customer compliance to maintain food benefits

Registering and scheduling orientation for customers Patient Registration/Billing All Medical Personnel Employment Agency Hollywood, Fl. 1995 - 2005

Register patients for inpatient admissions and outpatient services

Verify admission eligibility, collect co-payments and deductibles

Submit claims for billing and obtain authorizations/referrals and verify patient ins EDUCATION

High School Diploma

Clerical Scheduling Specialist Customer Care &

Writing

E u l e t t e M. I r v i n g

Certificates in Medical Terminology, Insurance Billing and Coding

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