Hr Specialist Case Manager

SUSAN PARTAIN

**** **** ** ** **, Gig Harbor, WA 98335

253-***-**** susan,*******@*****.***

PROFESSIONAL SUMMARY

Experienced Human Resource Specialist with over 20 years of experience in human resources. Excellent reputation for resolving problems and improving customer satisfaction. SKILLS

FMLA, ADA Compliance

Federal/State Regulations

Compliance

Holistic Case Management

Onboarding Procedures

HR Policies & Procedures

Credentialing

Transcript Analysis

Collective Bargaining Agreements

Advanced MS Office Skills

HRIS Technologies, SAP

SuccessFactors, Jobvite, EBI

WORK HISTORY

Human Resources Operations, Contractor, 12/2021 to present Seagen, Inc. – Bothell, WA

Triage employee queries, timely responses resolving request according to SLAs. Proficient understanding of HR policies and programs to respond accurately to the employee queries.

Performs data gathering through reports and weekly audits for HR stakeholders.

Onboarding, prepare paperwork, set-up accounts/logins, ensuring completion prior to start date.

Listen, know, and understand the voice of the HR customer and represent that to other teams and groups when necessary.

Support HR projects around improving HR processes by participating in requirements gathering, process design, testing, and launch activities.

Leave and Disability Case Manager, Contractor, 03/2021 to 08/2021 Amazon – Seattle, WA

Managed leave of absence and disability cases, life events, focusing on complex leaves (terminal illness, catastrophic, mental health)

Critically assessed and adjusted the case management plan to an employee's changing needs.

Provided holistic case management services, including reviewing medical documentation to decide leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon.

Skills used to answer questions, understand the employee's situation, apply the appropriate benefits, responded to changing circumstances or needs to provide trusted employee experience. Leave and Disability HR Specialist, 02/2015 to 06/2019 Federal Way Public Schools – Federal Way, WA

Leave and Disability Manager

Maximized team knowledge and productivity by monitoring and directing employees regarding leave management in compliance with Federal/State Family Leave law, Short Term Disability, Leave of Absence and Collective Bargaining protocols.

Provided advice, interpretation, and counsel to Stakeholders regarding collective bargaining agreements, policies, and procedures applicable to leaves, ADA and leave of absences.

Collaborated with Worker's Compensation specialist regarding L&I claims and return to work protocol.

Clarified Employment Security claims and participated in Employment Security Hearings. HR Analysts

Contributed to successfully passing of various audits, by collaborating with departments and teams to achieve consistency and compliance with established procedures.

Created internal efficiencies for data management and streamlined leave information to employees.

Evaluated and ensured staff assignments met Federal and State guidelines requirements, Highly Qualified and ESSA and proper classroom assignment.

Extracted and analyzed data for trends, forecasting, grant reporting. Human Resources Specialist, 10/2002 to 02/2015

South Kitsap School District – Port Orchard, WA

Employment Services

Screened applicant identifying qualified candidates. Onboarded; ensured all steps taken prior to start.

Collaborated with HR stakeholders, created screening tools and interview questions.

Developed and led workshops, orientation, training, and managed unique events. Technical Support

Successful implementation of HRIS & Absence Management systems.

Provided technical support, problem solving & training to staff and administrators. Data Analysis

Researched, analyzed, and compiled data: employment, recruitment, EEO reports.

Established and developed equitable staffing models reducing employee absences, increased training opportunities and increased classroom coverage.

Safety and Compliance

Ensured compliance and annual reporting to OSHA and L&I . EDUCATION

AAS: Accounting, 6/2021 Bates Technical College - Tacoma, WA Certificate – Bookkeeping, 6/2021 Bates Technical College - Tacoma, WA Leadership Professional Certification, 5/2018 WA School Personnel Assoc - Olympia, WA CERTIFICATIONS

FMLA/ADA Compliance Training

Workers' Compensation Training

Employee and Labor Relations

Grant Writing

IC3 Certification

A+ Certification

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