Executive Assistant Production Specialist

Patiece Jackson

Chicago, Il ***** ********@*****.*** 773-***-****

Professional Profile

Progressive leader with a solid background in coordinating and overseeing various projects. Exhibits expertise in gathering and analyzing data to identify opportunities for improvement and implementing solutions to enhance efficiency, quality, and processes across an organization. Demonstrates articulate communication, strong leadership, and tenacious work ethic. Equally comfortable working independently or in a collaborative team environment. Exhibits insightful judgment in making decisions related to multi-faceted projects. Technically skilled in Microsoft Office Suite (Word, Excel, PowerPoint), Microsoft Project, Salesforce, and Peoplesoft.

CORE PROFICIENCIES

Team Leadership

Strong Analytical Skills

Project Planning & Execution

Procedure Enforcement

Written/Verbal Communication

Motivational Skills

Conflict Management

Well-Informed Decision Making

Financial Management

Team Training & Development

Superior Time Management

Interpersonal Skills

TRANSFERABLE SKILLS

Effectively coordinate and implement projects. Track progress to ensure deliverables are achieved.

Ensure all deadlines are achieved, promptly resolve scheduling conflicts and employee issues.

Continually communicate project status with clients, management, vendors, and team members.

Consistently follows instructions and enforces policies and procedures.

PROFESSIONAL EXPERIENCE

The Jacobson Group, Chicago, IL 9/2021 to 3/2022

TALENT SOURCER, CONTINGENT WORKFORCE SOLUTIONS

Identify and qualify the highest value candidates through administration of any online skills assessment needed and conducting thorough phone interviews

Enter viable candidates and information into the internal candidate/client database, corporate database; update and document all contact activities in database

Manage multiple high-volume searches and present viable candidates to applicable client vendor management system (VMS)

Screen candidates for client presentation

Achieve weekly, quarterly and annual objectives and metrics for the fulfillment process

Maintain pipeline of past, potential and current candidates

Engage in quarterly projects as assigned and delegate project work as needed

Serve as a backup to CWS teammates when needed

Complete ad hoc research projects

United States Government, Chicago, IL 3/2021 to 9/2021

Jesse Brown Department of Veterans Affairs Medical Center

PROGRAM SUPPORT ASSISTANT

Provided administrative support to clinicians and other administrative and professional staff

Scheduled appointments, coordinates meetings, and/or arranges conferences

Contacted and schedules appointments for patients

Provided administrative support in handling Human Resource correspondence and personal management reports

Provided information gathered from files or other records to prepare correspondence, reports, and other documents

Collected, assembles, and compiles data for recurring, special, and one-time administrative and management reports

Utilized standard office equipment, such as computers, copiers, fax machines, and office automation systems to perform a substantial range of office automation support

Reviewed documents and reports for completeness, and entered pertinent information into an automated tracking system or creates spreadsheets/databases to track them

Established and maintained program files/records

Tracked, ordered, delivered and maintained office supplies

Utilized database to manage and coordinate appointments

Performed a wide range of routine administrative and miscellaneous clerical work through use of office automation systems, including electronic mail, word processing, database, and spreadsheet software

Assisted with troubleshooting computer hardware and software problems

Operated computer systems and applications such as Microsoft Office and patient scheduling software

Administratively managed consultation requests in compliance with existing policies and procedures

Served as primary ADPAC and TMS Administrator

Acted as back-up purchase cardholder and budget technician

Served as official timekeeper for the site and maintained service record cards for all employees

Placed and tracked work orders to completion

United States Government, Chicago, IL 2020 to 2020

Census Bureau

CENSUS ENUMERATOR

Verified household addresses and ensuring that all maps and address lists were correct

Correct any discrepancies encountered in existing census data

Leave a notice of the visit at households that are occupied but vacant at the time of the visit

Amazon, Chicago, IL 2020 to Present

PERSONAL SHOPPER

Shop for customers using an Amazon-provided device

Message customers regarding replacement items

Pack the groceries for delivery

Clean the Amazon shopping area of the store

Major Lindsey & Africa/Allegis Partners, Chicago, IL 2015 to 2020

PROJECT ADMINISTRATOR

Recommended the appropriate contract type or contract method for the product or service being procured

Prepared placement reports for the In-House practice group

Delivered comprehensive administrative support to a team of recruiters by managing a complex client database, coordinating meetings, conducting research, processing job submissions, managing online files and records, and coordinating all aspects of special projects/travel arrangements/client and candidate events

Developed and submitted calibration reports to recruiters in a prompt manner

Tracked travel by appropriate documentation of data, to include management of funding availability information related to planned travel

Completed special research projects from start to finish to support practice support groups

Prepared travel requests when necessary and coordinated all airplane, hotel, and rental car reservations

Managed projects that tracked placements and salaries and coordinated projects to assist recruiters throughout the full recruitment lifecycle

Coordinated policy reviews, prepared required documentation and ensured processing

Assisted management with collecting data and metrics, which were leveraged within a variety of operational reports that support the organization's routine needs

Facilitated and coordinated Cultural Committee activities

Connect Search 2013 to 2015

ADMINISTRATIVE ASSISTANT/INDEPENDENT CONTRACTOR

Applied knowledge of content management systems to maintain and update websites and internal databases

Produced correspondence and documentation, created presentation materials and spreadsheets, managed records and databases, and coordinated special projects

Manages day to day operations

Ensures that program/project mission, values, guidelines, policies & procedures are implemented & maintained

Manages design and development of program databases; compiles & analyzes data; prepares reports

Reviews processes and recommends changes to incorporate state-of-the-art technology as appropriate into administrative, recruitment, marketing, and educational components

BMO Capital Markets 2010 to 2013

PRODUCTION SPECIALIST

Planned and managed production activities based on customer job orders

Coordinated with Supervisor to develop production plan and determine workflow requirements

Provided technical assistance to team members in their assigned job duties

Monitored and reported job status to customers on regular basis

Maintained production documentations and generated routine and ad-hoc reports

Performed root cause analysis of production issues and provided corrective actions

Responded to customer inquiries and concerns in a timely fashion

Ensured timely product production, shipping and delivery to customers

Ensured that final product meets quality standards and customer specifications

Florida Society of Clinical Oncology 2008 to 2009

EXECUTIVE ASSISTANT

Addressed queries from physicians, nurses and pharmaceutical companies

Produced correspondence for marketing and knowledge sharing purposes

Assisted with the logistical issues of planning meetings

Organized membership committee records

Hay Group 2006 to 2008

EXECUTIVE ASSISTANT

Produced documents in PowerPoint and Word utilizing branding guidelines

Arranged executive travel

Assisted with meeting logistics

Maintained marketing and client data

Lakeview Towers Residents’ Association 2002 to 2006

EXECUTIVE ASSISTANT

Coordinated meetings and special events

Liaised with building management regarding tenant issues

Conducted Internet research

Completed special projects for Board members

Winston & Strawn 2001 to 2002

LEGAL SECRETARY

Formatted and edited legal documents

Processed attorney time diaries

Created indices for pleadings

Facilitated communication with internal and external clients

Accenture 1997 to 2000

HUMAN RESOURCES TRAINING COORDINATOR

Monitored the training budget of 500-1,000 individuals

Provided professional development counseling for 500-1,000 individuals

Produced training analysis reports for leadership and management regarding compliance and statistics

Coordinated training sessions and meetings for special interest groups

Produced communications for the launch of a special human resources group

Scheduled appropriate training for 500-1,000 employees at all levels

Managed the registration process of 500-1,000 employees

Coordinated meetings and special events

Developed training curriculum based on skill needs

Maintained a self-study library

EDUCATION

Bachelor of Arts, Spanish, Loyola University Chicago, Chicago, IL

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