Data Entry Customer Service

Dora Jean Marketing Coordinator

Albany, NY 845-***-**** **************@*****.*** atienod970.wixsite.com/my-site-2 linkedin.com/in/dorajean/ A solution-driven marketer who develops go-to-market strategies, able to establish and execute Brand marketing. Managed communication pipelines between cross-functional workgroups to enforce cohesive communication. PROFESSIONAL EXPERIENCE

OPALKA GALLERY - Albany, NY Sep 2019 - Present

Administrative Assistant

Utilized excellent customer service to schedule and coordinate meetings and events for over 100+ clients.

Exhibit organizational skills and discretion by handling confidential information such as 120+ client credit cards.

Providing administrative support by handling and managing 20+ inbound calls and completing data entry functions.

Cultivated and managed a team of 5 on facility procedures, customer service expectations as well as event planning.

Direct inquiries to the appropriate team member. Proofreading and formatting business documents. Preparing copies for signatures.

YOUNG & RUBICAM – New York, NY Apr 2021 – Aug 2021 Marketing and Strategy Intern

Generated reports in Excel and PowerPoint to conduct trend analysis and research on competitors, identifying target markets to help optimize the website and introduce new products which leveraged customer retention by 15%

Collaborated with C-Level executives including marketing directors to raise awareness on Health to 5,000+ followers on social media, using direct marketing techniques to gain 350+ followers weekly on Instagram.

Produced 11 weekly reports to monitor the progress of 4 campaigns through LinkedIn and Google Ads increasing tractors by 155%

M BOOTH – New York, NY May 2019 – July 2019

Marketing Intern

Increased Volume of leads for Account executives by conducting market research for new clients.

Captured 100+ new leads daily, validated data, and aggregated contact information into HubSpot for the sales team.

Strategized ideas enter a niche market for cosmetic products, creating new waiver forms and building improvements in collaboration increasing new users by 25%.

BRUCE BIERMAN DESIGN – New York, NY April 2018 – Sep 2018 Interior Designer Intern

Achieved benchmark results in facilitating CAD and hand drafting of floor plans furthermore, transformed over 5 hand drawings and plans to CAD.

Tracking 10% of the flow of development operations while coordinating the completion of architectural work for new construction projects within time, scope, and quality parameters. LEADERSHIP EXPERIENCE

Goldman Sachs Insight Series May 2021 – June 2021

Consulted with C-level executives through a 6-week program regarding business development, market research, and data analytics.

EDUCATION

Bachelor of Business Administration in Marketing The College of Saint Rose Albany, NY

Bachelor of Fine Arts in Interior Design and Spatial The Russell Sage College Albany, NY

SKILLS

Tools: Salesforce, Google Workspace, Microsoft Office Suite (Excel, PowerPoint, Word), Facebook/Instagram Ads Manager, ZoomInfo, HubSpot, LinkedIn Sales Navigator, Shopify Store, AutoCAD, SketchUp, Revit, Adobe

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