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service needs and banking needs. Purchases of home,

refinancing, and all other types of loans and accounts. Having a

personal relationship with the customers and guiding them

through all questions and concerns. Allowing myself to

determine what is best for the customers and resolving any

issues along the way. Succeeding in top sales goals and

coaching the staff to over 100% customer service score.

Exceeding all areas of the operational goals as well as following

all procedures and requirements. Proficient in computer skills,

scheduling, forecasting and work planning.

Libertv Mutual Nov 2016-Feb2017

Temp Claim Customer Rep.

Answered all claims for auto insurance policy holders assisting

them with car insurance details and policys. Guided the

customers on procedures to complete and assured accurate

information. Providing several different tasks on a daily basis

while speaking with hundreds of customers over the phone all

over the United States. Successful completion of claims reports

and paperwork. Achieving all required training classes and

exceeded all certifications required.

Compassionate Care Home Helpers June2017-

Present

Personal Care Home Health Aid

Supervisor: Rick Deblasio 724-***-****

Interacting with several different clients each day attending to

each personal need and well being. Adapting to all aspects of

the individual and assuring all tasks complete and accurate.

Assisting with home health needs and care preparing client for

the day and also assisting to needs at times 24 hours.

Completing all required documentation and paperwork on a

timely manner. Being able to resolve several different issues that

arise at any given time professionally and positivity. Scheduling

appts, cleaning home, preparing all meals, running errands,

constant communication with family members. Making sure that

each client is taken care of with absolute compassion and care

to the best of my ability.

Education

High School Diploma: New Castle High School - New Castle, Pa

1999

College - Slippery Rock University - 1999-2003 (leaving as a

senior)

Currently re enrolled in Slippery Rock University to recieve a

degree in Health Administration and Social Work

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