Cathy Ponder Williams

Department of Family & Children Service caseworker/ Program Coordinator in the CSRA

**** ***** ******, *******, ** 30909 Telephone 706-***-**** Email: adrk2t@r.postjobfree.com

Professional Summary:

Skill as liaison between company staff members and its relationship with potential customers. A successful candidate with the ability to accept ownership for effectively solving customer issues, complaints and inquiries while keeping their satisfaction at a core in every decision and behavior. Computer literate, Excel, Social Media, Spread Sheet and Writing Proposal Grants/Fund Raisers. Assistant to Teacher with students preparation and their care.

Qualification:

Managing large amounts of inbound and outbound calls in a timely manner.

Following call center “scripts” when handling different topics.

Identifying customer’s needs, clarify information, research every issue and providing solutions to strict confidential and sensitive materials.

Relationship building and flexibility of practices in multitasking and prioritizing.

Processing incoming applications and organizing filing system data on computer using software such as Word 365, Excel, iOS, Mac OS, Power point, etc…

Professional Experience: (relevant) Retired Senior Level Administrator 2009 & presently

Legacy Link, Inc.- Administrative Assistant Boys & Girls Club CSRA 2016 - 2020

Build sustainable relationships and engaging customers by taking that extra mile. Frequently attend educational seminars and training to improve knowledge and performance level. Strong phone and verbal communication skills met along with active listening and training around customer focus orientation. Adaptability to different personality types, training to employ multi-tasking, set priorities and manage time effectively. Executing daily operations, aided executive in staff capacity by coordinating office services, and studied methods of improving work measurements and performance standards.

GA Department of Labor - DOL Services Specialist 2004 - 2009

Review in-depth evaluation to specify proper skills with current job leads for adults, complete task while participating in activities and assignment for On-line Resources with participating clients conducting re-employment in work sessions, and informed business, labor and public about training programs through various media. Establish relationships with customers regarding problems, complaints and the progress of recently placed disadvantaged applicants. Relaying proper guideline in daily program, instruct applicants tutoring in resume preparation, setting up e-mails and computer literacy, training participating clients to achieve significant improvements in their production and developing alternative training methods when expected improvements were not seen. Socially correspondence to typing official inter-office memo to succeed in promoting positive actions to problem situations, high aptitude in dealing with the general public, ability to plan and implement quality programs for minority and execute supervision in a safe manner of an environment.

City of Atlanta – Office Assistant, Sr, 2001 - 2003

Provide Electrical Engineers with proper channels to service site in Inspecting housing property for Re-zoning, pull invoice on daily basis to secure workload establishment going orderly, reissue permits to activate work order within city limits to staff, and maintain code ordinance in a flow chart to comply with active status. Preparing in-house reports including conclusions and recommendations for solution of administrative problems and issuing and interpreting operating policies.

Fulton County Department Family & Children Services (DFACS) 1998 – 2000 Independent Case Manager Interviewing clients for Food Stamps, kept records and prepared reports for management concerning visits with clients, maintaining 190 case files load, set-up and scheduled renewals for benefits which include parent/child reviews sustainable, logging & copying documents, inputting data entries in system software for review and updates in confidential order to compile, store and retrieve data material. Overseeing day-to-day activities of individuals in the institution by meeting with them about consequences of delinquent acts, and consulting supervision as needed concerning for individual families,

Richmond County Board of Education (Years interval) 1986-1990 and 1995-1998 Paraprofessional/Middle grade Teacher Candidate

Educational assistant in the 4th Grade Title IV Program, work with grade students on supplemental instructions to keep the class learning at grade level proficiency, professionally helped students developed individually and in groups with assignments utilizing specific teaching strategies and added an acquired knowledge of learning styles. Administering tests to students and read out loud with audience. Assign as chief source to Student teaching in addition to understanding how to apply classroom management techniques, and often tracking students’ progress to be typed up for Assistant Principal. Auditing reports for necessary class materials prepared to deliver programs for students ages 5-8, 9-12, and 13-18 through application by the U.S. Bureau of Labor Statics (BLS) and to govern myself accordingly by preparing course materials, books and pamphlets for all students before entering into the Classroom while freeing up the Teacher to start daily teaching lessons.

Education Background

Concordia University - Chicago, Illinois May 2017 Master’s Degree Grant Writing, Management & Evaluation

Voorhees College - Denmark, South Carolina 1981 – 1985 Bachelor of Science Degree Business Administration

Member of Community Service organization namely Delta Sigma Theta Sorority, Inc/ Eta Phi Chapter, Spring 1983 & Grant Preparer (presently)

Professional Website: www.leeincblog.com

References available upon Request