Customer Service Representative

Kawonna Hall

*** ********* **, **** *****, Kentucky, 40175, US • 270-***-**** • *********@*****.*** With several years of experience in the customer service industry and utilizing technology, I am a results-driven, strategic business professional. My experience also includes planning, leading, and improving customer engagement by way of social media. I am an enthusiastic leader, talented and reliable. Highly organized when it comes to coordinating required paperwork and keeping detailed logs. Versatile in the type of work whether it is complex or the simplest of tasks, every task is given the upmost attention to detail and treated with the upmost importance. Finally, I am a forward thinking leader with experience in setting goals, quality standards, and productive initiatives, as well as ensuring that objectives are met quickly and efficiently. Thank you in advance for your consideration. Interpersonal and written communication

Inventory management

Delegation

Documentation and reporting

Business Development

Client assessment and analysis

Project management

Business Planning

Strong verbal communication

Scheduling

Conflict resolution

Effective leader

Extremely organized

Marketing and advertising

Self-motivated

106 WPM

Team Oriented or Independent worker

Small Business Management - Associate of Arts - 2018 Campus Resource Center Daymar College - Owensboro, KY Psychology - Some college (No degree)

Western Kentucky University - Bowling Green, KY

Owner/Operator - October, 2018 to Present

Miari Boss Hair Studio - Radcliff, KY

Created the entire business plan, processes, and procedures that provides customers with a superior experience, great customer service and satisfaction

Developed and nurtured long-term customer relationships by projecting a professional corporate image. Negotiated with product vendors to get the best deal on hair supplies, salon equipment and software. Created engaging content and eye-catching graphics for social media. E.I Facebook, IG, TikTok Devised and implemented marketing strategies in order to gain over 50 new clients in 90 days. Built long-term customer relationships by promoting a customer focused experience and great engagement skills, as well as quickly resolving any issue that arose.

Handled customer complaints professionally, gathering all necessary information to make informed decisions and resolve issues. I'm in charge of day-to-day business operations and transactions. Awarded for Superior Customer Service and Leadership skills Communicates with several clients on a regular basis via email, text and telephone correspondence to answer questions, provide clarity and to reserve appointments

Excellent ability to work well in a team oriented environment, lead as well as follow directions PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Customer Service Representative - May, 2010 to June, 2016 Afni, Inc. - Bowling Green, KY

Was in charge of receiving, storing and transferring, Verizon Wireless customer information Effectively communicated important customer information with appropriate personnel to resolve issues Used a consultative sales approach to understand customer needs and make relevant recommendations. Kept accurate and current Verizon Wireless customer account data with manual form processing and digital information updates. Provided a superior customer experience in order to build a loyal customer base. Educated customers about promotions to increase sales. Answered customer calls promptly to avoid long wait times on hold. Promoted available products and services to customers during service, account management, and order calls. Completed the work outlined on the repair order with efficiency and accuracy. Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns. Gathered customer feedback and made process changes in order to exceed 95% customer satisfaction goals. Was responsible for processing up to 50+ customer orders per day. Dealt with a wide range of customer service, operational, and administrative tasks every day. Was responsible for resolving customer issues and making recommendations. Provided primary customer support to internal and external customers in a fast-paced environment.

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