Customer Service

AMBER LYONS

**** ******* ** *** **, San Bernardino, CA 92404 Cell: 909-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Experienced and hardworking server with 10 years dining experience. Successful track record of building repeat clientele. With strong ability to problem-solve in fast paced environments. Seeking an opportunity to utilize my talent with a team that values a guest-driven approach to hospitality work.

SKILLS

●Extensive food/beverage knowledge

●Food Handler certificate

●Honest trustworthy and punctual

●Works well as part of a team

●On time and reliable

●General knowledge of computer software

●Weekend availability

●Able to keep a clean and sanitary work station

●Energetic

●Excellent multi-tasker

●POS Systems

Customer service

WORK HISTORY

Server, 04/2019 to 6/2021 Cracker Barrel

Rialto,CA

●Attended host duties like greet and seat

●Took beverage order within 2 mins of guests being sat

●Took food order and brought out drinks

●Attentive to guest needs during duration of stay

●Upsell food items and promos

●Menu knowledge

●Assist with Togo’s and answering phones

●Help assist with bussing and dish washing

●Assisted with cashiering

●Assist with expo

●Able to take bigger parties

●Acknowledging bottlenecks

●Ran other teammates food

●Cleaning and sanitizing

●Day dots and fifo

●Use of POSsystem and tablets

●Server trainee

●

Server, 05/2012 to 08/2017 Coco's Bakery Restaurant – Redlands, CA

●Followed all safety and sanitation policies when handling food and beverage to uphold proper health

●standards.

●Routinely supported other areas of the restaurant as requested, including answering telephones and

●completing financial transactions for other staff.

●Addressed diner complaints with kitchen staff and served replacement menu items promptly.

●Guided guests through menus while demonstrating thorough knowledge of the food, beverages and

●ingredients.

●Provided friendly and attentive service.

●Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and

●courteously.

●Received frequent customer compliments for going above and beyond normal duties.

●Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.

●Stocked and maintained cleanliness of stations.

Manager, 12/2007 to 01/2011 Pizza Hut – Highland, CA

●Counted cash drawers and made bank deposits.

●Assigned employees to specific duties to best meet the needs of the store.

●Conducted store inventories

●Operated a cash register for cash, check and credit card transactions

●Cleaned and organized the store, including the checkout desk and displays.

●Alerted customers to upcoming sales events and promotions.

●Completed all point of sale opening and closing procedures, including counting the contents of the cash

●register.

●Handled all customer relations issues in a gracious manner and in accordance with company policies.

●Answered customer telephone calls promptly and in an appropriate manner.

Management Trainee, 06/2005 to 10/2006 Domino's Pizza – Highland, CA

●Earned management trust by serving as key holder, responsibly opening and closing store.

●Answered product questions with up-to-date knowledge of sales and store promotions.

●Restocked inventory every month

●Maintained cleanliness and presentation of stock room and production floor.

●Promoted to Manager In Training after 6 months of employment

●Prepped and made pizza, pizza sauce, pasta, wings

EDUCATION

Pal Center Academy- general education diploma 2019

Medical Assistant Certification: Medical Assisting, 2011 Career Colleges of America - San Bernardino, Ca 3.81 GPA

References upon request

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