Scrum Master Customer Service

Olajumoke Akinjide, CSM

White Plains, MD ***** 301-***-**** *************@*****.*** www.linkedin.com/in/olajumoke-akinjide-csm

Professional Summary

An accomplished, highly motivated Certified Scrum Master with vast knowledge and 5+ years of experience with Agile best principles and values. Skilled in implementation of Agile frameworks (Scrum and Kanban), and generating Agile metrics reports. A Servant Leader capable of mentoring and coaching teams to become self-organizing and collaborative. Collaborate with Product Owners to translate user stories, business requirements, short and long-term release goals, remove impediments and facilitate conflict resolution while maintaining a high energy with an attitude of empowerment and transparency. As a firm believer of Scrum of Scrum ceremonies, I build on existing Agile methods, while seeking new and innovative ways to optimize workflow for teams to deliver quantifiable results that are sustainable in a complex environment.

Selected Highlights

Certified Scrum Master with multiple years of diversified experience in Agile Software Development with dynamic, hands-on management of software development projects that meet demanding time restraints and exceed all expectations in a DevOps environment

Collaborated closely with product owner on backlog refinement to keep product backlog relevant & prioritized, removing impediments, and ensuring acceptance criteria were agreed upon and stories were in state prior to the sprints.

Strong negotiation and collaboration skills with stakeholders at different level.

Helped teams to remove impediments that were beyond their self-organizing capabilities and shielded them from external distractions.

Assessed scrum maturity of teams, organization, and coached teams to higher levels of maturity at the pace that is sustainable and comfortable. Also, facilitated various meetings for scrum teams.

Skills:

-Software Development Life Cycle

-Backlog Refinement and Grooming

-Scaled Agile Framework and best Practices

-Jira, Confluence and Azure DevOps

-Retrospectives

-Story Mapping

-Microsoft Office Suite

-Team Collaboration

-Negotiation and Interpersonal Skills

-Servant Leadership

-Emotional Intelligence and Coaching

Professional Experience

DOVINA TECHNOLOGIES 09/ 2016 – Current

Agile Scrum Master

Lead and facilitated scrum ceremonies (sprint planning, daily stand-ups, sprint reviews, and retrospectives).

Shielded teams from external interferences and helped ensuring the team has the capacity to deliver the committed goals.

Enabled the scrum team to meet sprint goals by understanding and removing any blockers.

Monitored and managed dependencies on other teams and external projects to ensure potential issues were resolved.

Tracked and communicated team velocity, sprint/release progress, resource availability.

Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop.

Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications.

Utilized Jira and Confluence for uploading and managing backlog items, requirements, defects, reporting and for future needs tickets.

Used JIRA to maintain product backlog, sprint planning, sprint backlog, create and track user stories, and managing sprints. Also, created Scrum and Kanban boards, status reports and burn down charts.

Partnered with other scrum masters on our programs team, to ensure our ways of working were consistent across teams.

ACCESS 2 ASSETS INTENATIONAL 01/2015 - 08/2016

Admin Manager

Led a team that managed domestic and international customer-related issues.

Managed all company related issues and organized meetings between company Directors and President.

Supported upper management by supervising staff, planning, organizing, and implementing administrative processes.

Ensured the smooth and adequate flow of information within the company to facilitate other business operations.

Monitored costs and expenses to assist in budget preparation.

Evaluated and implement sales promotion programs and organizing events.

Improved management and employee relations.

Organized Monthly and weekly meetings between management and sales team.

DIAMOND BANK PLC, Nigeria 06/2010– 05/2014

Branch Manager

Direct all operational aspects including distribution operations, customer service, human resources, administration, and sales

Assess local market conditions and identify current and prospective sales opportunities

Meet goals and metrics

Manage budget and allocate funds appropriately

Bring out the best of branch’s personnel by providing training, coaching, development, and motivation

Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities

CERTIFICATION

Certified Scrum Master® (CSM®)

EDUCATION

Bachelor’s degree, Science

University of Ibadan, Nigeria

REFERENCES

To be given upon request

Contact this candidate