Customer Service Representative

NAILA AMJAD

**** ***** ******, *********** **, 22150

Phone # 252-***-****

Email ************@*****.***

SKILLS & ABILITIES

Fast and Efficient

Effectively operates computers

Ability to work collaboratively in a team setting

Flexible with tasks and a quick learner

EXPERIENCE

Nouvelle nail salon & spa February 2021 - February 2022

Receptionist

•Greet clients and visitors

•Assisting clients in finding their way in the salon

•Scheduling appointments

•Provide excellent customer service

•Sorting and distributing mail

•Answering, forwarding and screening phone calls

•Quickly answering or properly referring questions and issues

•Notifying providers of client’s arrivals

•Take payment from customer

•Announcing clients as necessary

•Assisting with a variety of administrative tasks including copying, faxing, taking notes

Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs

Ormond’s January 2020 - January 2021

Cashier

•Providing a positive customer experience with fair, friendly, and courteous service.

•Registering sales on a cash register by scanning items, itemizing and totaling customers' purchases.

•Resolving customer issues and answers questions.

•Bagging purchases if needed.

•Processing returns transactions.

•Cash handling

•Receiving check payments

•Making checks

INTERNATIONAL RETAIL ROLES

Hyperstar March 2017 - March Month 2018

Cashier

•Created exceptional guest experiences during checkout

•Ensured that all guests received a warm greeting at the register.

•Met or item-per-hour and scanning goals

•Processing hundreds of customer transactions daily while balancing drawer at the end of each shift.

•Maintained knowledge of weekly ads, advertised specials and other promotions.

Moblink jazz April 2015 - November 2015

Customer Service Representative

•Serves customers by providing product and service information and resolving product and service problems

•Attracts potential customers by answering product and service questions and suggesting information about other products and services

•Opens customer accounts by recording account information.

•Maintains customer records by updating account information.

•Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

•Maintains financial accounts by processing customer adjustments.

•Recommends potential products or services to management by collecting customer information and analyzing customer needs.

•Prepares product or service reports by collecting and analyzing customer information.

•Contributes to team effort by accomplishing related results as needed.

City42 news network August 2013 - September 2013

intern

•Work as intern in Monitoring, Comparing, And Correcting section

•Work as intern in copy editing department

EDUCATIONAL BACKGROUND

MSc

University of management and technology

(psychology)

2020

BS (HONS)

University of Gujrat

(Mass Communications and Media)

2015

F.A

Govt. Fatima Jinnah Degree College Gujrat

2010

Matriculation

Govt. Muslim Girls High School Gujrat (ARTS)

2008

ADDITIONAL CERTIFICATION

CPR Certification

First Aid Certification

Meaningful Moments: Dementia Training for Caregivers

Caregiver Certification

Teacher assistant certification

LANGUAGES

Can speak Fluently in English, Urdu as well as Punjabi.

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