Phone # 252-***-****
SKILLS & ABILITIES
Fast and Efficient
Effectively operates computers
Ability to work collaboratively in a team setting
Flexible with tasks and a quick learner
Nouvelle nail salon & spa February 2021 - February 2022
•Greet clients and visitors
•Assisting clients in finding their way in the salon
•Provide excellent customer service
•Sorting and distributing mail
•Answering, forwarding and screening phone calls
•Quickly answering or properly referring questions and issues
•Notifying providers of client’s arrivals
•Take payment from customer
•Announcing clients as necessary
•Assisting with a variety of administrative tasks including copying, faxing, taking notes
Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs
Ormond’s January 2020 - January 2021
•Providing a positive customer experience with fair, friendly, and courteous service.
•Registering sales on a cash register by scanning items, itemizing and totaling customers' purchases.
•Resolving customer issues and answers questions.
•Bagging purchases if needed.
•Processing returns transactions.
•Receiving check payments
INTERNATIONAL RETAIL ROLES
Hyperstar March 2017 - March Month 2018
•Created exceptional guest experiences during checkout
•Ensured that all guests received a warm greeting at the register.
•Met or item-per-hour and scanning goals
•Processing hundreds of customer transactions daily while balancing drawer at the end of each shift.
•Maintained knowledge of weekly ads, advertised specials and other promotions.
Moblink jazz April 2015 - November 2015
Customer Service Representative
•Serves customers by providing product and service information and resolving product and service problems
•Attracts potential customers by answering product and service questions and suggesting information about other products and services
•Opens customer accounts by recording account information.
•Maintains customer records by updating account information.
•Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
•Maintains financial accounts by processing customer adjustments.
•Recommends potential products or services to management by collecting customer information and analyzing customer needs.
•Prepares product or service reports by collecting and analyzing customer information.
•Contributes to team effort by accomplishing related results as needed.
City42 news network August 2013 - September 2013
•Work as intern in Monitoring, Comparing, And Correcting section
•Work as intern in copy editing department
University of management and technology
University of Gujrat
(Mass Communications and Media)
Govt. Fatima Jinnah Degree College Gujrat
Govt. Muslim Girls High School Gujrat (ARTS)
First Aid Certification
Meaningful Moments: Dementia Training for Caregivers
Teacher assistant certification
Can speak Fluently in English, Urdu as well as Punjabi.