Front Desk Customer Service
Resume:
FORLISHA FISHER HAWKINS
CANTON, MS 39046
**************@***.***
GOALS: TO USE MY SKILLS AND KNOWLEDGE WORKING WITH A REWARDING COMPANY IN ASSURING THAT ALL GOALS AND RESPONSIBILITES ARE MET IN A TIMELY AND EFFICIENT MANNER TO HELP ACHIEVE THE COMPANIES DESIRED GOALS.
EXPERIENCE
DATES FROM JUNE 2012– TO: PRESENT
ASSISTANT GENERAL MANAGER, STAYBRIDGE SUITES
Responsible for recruiting and training all staff; Supervise the Guest Services and Housekeeping departments so that they provide superior customer service. Charged with operating the hotel to assure the highest possible level of guest satisfaction. Oversee operations of the Front Desk which includes room rental, reservation management, scheduling front desk. Other areas of responsibility include continued program training and administration, record keeping, report preparation, guest relations, service reports and quality policies. Ensure that Staybridge operating procedures are in accordance with the hotel’s policies/procedures and the brand’s standards for quality, cleanliness, guest satisfaction, as well as safety and security.
Work directly with the GM and Director of Sales (DOS) to effectively promote the property in the local market. Ensure the daily report is in balance with the property management system, cash and check deposits are processed daily and the Daily Report is modified to reflect any overages or shortages, checkouts to accounts receivable are mailed on a daily basis, accounts receivable payments are posted and applied.
Create monthly breakfast and Sundowner calendar, inventory office and guest service related supplies, brand collateral, breakfast and sundowner items, and with GM’s approval, complete orders within budget Maintain and inventory BridgeMart.
DATES FROM 2009 – TO 2012
PAYROLL COORDINATOR, magnolia commons
Ensure that all payroll time sheets are submitted and that all overtime is accounted for and accurate and verified. Once verified all time is entered in Ceridian Time Pro and approved and submitted for processing at the corporate level. Scheduled time off vacation, sick, etc. Documented all vacation pay, sick pay, holidays, etc. to avoid payroll errors and or omissions
DATES FROM 2000 – TO 2009
BUS DRIVER, jackson public school
Responsible for safely transporting grade school children to school and home. Also transported to school functions during special events.
DATES FROM 1996 – TO 1999
CUSTOMER SERVICE, exxon mobile
Serviced customers, made daily deposits, balanced cash drawer for accuracy. Placed stock orders for the store and inventoried all merchandise on a monthly basis to ensure integrity.
EDUCATION
MAY 1996
DIPLOMA, madison central high school
GPA:3.6 Continuous Honor Roll Honor Graduate Achieved High Grades;
MAY 2016
BSM – BACHELORS IN BUSINESS, belhaven university
Graduate with a 3.8 GPA with Honors
SKILLS AND ABILITIES
Proven Leadership Attributes
Strong organizational, problem-solving, and analytical skill
Ability to manage priorities and workflow. Ability to work independently and as a member of various teams and committees.
Proven ability to handle multiple projects and deadlines
Strong interpersonal skills.
Ability to prepare reports and business correspondence.
Ability to deal effectively with a diversity of individuals at all organizational levels.
Good judgment with the ability to make timely and sound decisions.
Creative, flexible, and innovative team player.
Commitment to excellence and high standards.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Budget Preparation
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