Security Officer Customer Service
Resume:
Kari Phipps
*** ***** **** ********* ** *****
*************@*****.***
WORK EXPERIENCE
TELEPERFORMANCE NOV 2018 TO PRESENT
CUSTOMER SERVICE: PHILLIPS LIFE LINE
DEPARTMENT OF THE ARMY, Fort Huachuca, AZ
Armed Security Officer, Feb 2014 - Mar 2018
● SECRET CLEARANCE: Performing Spillman background checks on visitors. Controlling access to government installation. Inspecting vehicles, people, and CAC Identification cards. Issuing passes to authorized visitors. Detaining undocumented individuals for law enforcement transfer. Tazer qualified August 2014 Human Resources Assistant, Nov 2009 - Feb 2014
● Processing personnel for Department of the Army. Evaluating promotions paperwork. Calculating time served in government agencies for incoming personnel.
AAFES BURGER KING, Fort Huachuca, AZ
Assistant General Manager, Aug 2006 - Nov 2009
● Supervising and training crew. Ensuring customer satisfaction. Preparing and submitting statistical and daily activity reports to upper management. Reviewing payroll and invoices for accurate submissions. Ensuring business met or exceeded all food industry standards. Establishing a productive and positive work environment for employees. VANCE FEDERAL SECURITY SERVICE, Fort Huachuca, AZ
Armed Security Officer, Jun 2005 - Aug 2006
● Controlling access to government installation. Inspecting vehicles, people, and CAC Identification cards. Detaining undocumented individuals for law enforcement transfer. G.A.I.T.S. Fort Huachuca, AZ
Desk Officer, Mar 2006 - May 2006
● Ensuring people have clearance and authorization to be on location. Escorting non cleared personnel to meeting locations. Evacuating up to 500 personnel as needed. In emergency situations, forwarding personnel roster to management. Notifying key personnel and Emergency Operations Center. Securing building at the end of the duty day and reporting closure to the Military Police.
RAUL'S PLUMBING, Bisbee, AZ
Office Manager, Nov 2003 - Jun 2004
● Preparing invoices, statements of purpose, and revising billing dates as needed. Calculating rates for services rendered. Compiling data for vendor invoice accuracy. Keeping records of invoices and supporting documents. Consulting manuals to determine fees. Resolving accounting records discrepancies. Posting data and keeping relevant records. Collecting payments for services rendered. Making bank deposits and rectifying accounts. Processing company payroll. Surveying customers satisfaction. Dispatching technicians for service calls. Communicating with customers and employees. Developing checklist for daily truck inventory. ARMY LODGING CENTER, Fort Huachuca, AZ
Cook, Mar 2001 - Dec 2003
● Greeting guests. Providing specific destination directions, and information for individual guest needs. Estimating meal resources for up to 150 guests per day. Ensuring food storage, cleanliness, and handling were all within
“ServeSafe” standards. Keeping temperature logs for all received foods. Compiling data for vendor invoices. Ensuring invoice accuracy and accountability.
DENTAL OFFICE OF DR. KENNETH HOLLAND, Sierra Vista, AZ Business Office Manager, Sep 1995 - May 1998
● Creating office management system for orthodontics practice. Including over 100 records and accounts receivable into files. Resolving accounting records discrepancies. Collecting fees for services rendered. Explaining complex orthodontic and insurance procedures to patients. Arranging appointments. Keeping other relevant records and accounts. Posting all receivables daily.
AEGIS COMMUNICATIONS, Sierra Vista, AZ
Customer Service Representative, May 1995 - Feb 1996
● Assisting customers with their American Express Card bills. Explaining points Rewards system. Transferring points for compensation.
UNITED STATES ARMY, Ansbach
Personnel Management Specialist, Sep 1979 - Aug 1982
● Producing and dissimilating rosters of personnel for a unit size of ~15,000. Processing reassignments, reclassifying soldiers. Preparing orders or requests for orders. Maintaining reports and data on current strength, projected gains and losses and status of personnel. Receiving current and projected vacancies of positions. Preparing requisitions for enlisted personnel. Screening date entered on personnel records against established criteria and requirements. Recommending duty assignments of personnel. Identifying and reporting surplus personnel. Processing requests for transfer or reassignments and other actions including attendance to service schools, and requests for more overseas service time.
EDUCATION
WAYLAND BAPTIST UNIVERSITY, Plainview, TX
Bachelors Degree in Applied Science, Nov 2017
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