Production Coordinator Customer Service

Thank you for the opportunity to apply for your opening and I look forward to hearing from you soon and a chance to interview for the position. My work experience shows my dedication to my goals and has given me the opportunity to be flexible to the needs of each organization and grown my understanding of the individual companies needs. My communication and team work skills are exemplary. And my dedication to the goals of my position have been asset to all my previous positions.

I look forward to meeting with you and believe I would be an asset to your organization.

Respectfully, Mary Catherine Pace

Mary Catherine (Giarratano) Pace

933 English Street

West Wyoming PA, 18644

570-***-**** (cell)

Nov 2021 – June 2022 – Azek Production Planner. Responsible for all scheduling of customers orders to meet customer’s expectations of delivery of Azek Building products. Including all purchased and transferred items. Laid off due to decline in Customers orders.

08/06/2012 – 09/10/2021– Letica now Berry Gobal. Responsible for all scheduling, inventory, and fulfillment shipping for containers to lids with the organizations and to the final customer. Job tile under Letica was MRP (Material Requirements Planner) changed to Production Coordinator under Berry Global. Held a position on the team to learn and assist in the transition from Avante computer system to JDE. Communicates updated and confirmation on customer sales orders from entry date to final shipment to customer. Deals directly with CSR, Sales, Supply Chain National Team and often directly with final Customers in a professionally honest and informed manner to reach the goal of the best possible communication. Also required to support the communication with in the PIPA Team to ensure customer orders are meet and communication flows for a clear understanding of changes which may affect the customer’s expectations.

November 2007 – 08/06/2012 – Kappa Books Production Coordinator, Kappa Graphics. Responsible for all phases of coloring/activity book production and fulfillment for a printing manufacture. This includes processing all print orders for the pressroom and preparing the bindery galley in order to better prepare the fulfillment location for satisfying the customer’s orders. Processing and reviewing the orders from Publishing, communicating all information through the network of departments, and ensuring the final customer’s orders are fulfilled to their specifications. Negotiation of pricing, ordering, and maintaining corrugate inventory to fulfill the customer’s orders. Routing of all trucks for collect shipments for all customers, including Dollar Tree and Family Dollar accounts. Negotiation of pricing and scheduling of all prepaid freight in house. Plus purchasing of the cartons for the Fulfillment Services. Salary: $41,000.00 per year

April 2003 to November 2007 - Office Manager, Adhesives & Chemicals, Inc. Responsible for all phase of office management for a small adhesive manufacture. This includes process and approving all AR and AP, customer service duties from order taking through shipment, scheduling production and shipments, all accounting reporting, payroll, benefits, and workers comp. $31,200.00 per year

September 2002 to April 2003 - Receptionist/Administrative Assistant, Coca Cola, Inc. Responsible for answering all incoming telephone calls, assessing, and directing them to the appropriate channels within the organization. Coding Accounts Payable. Completing any specially assigned projects, including walk in employment seekers and sorting resumes received.

$10.00 per hour

August 1998 to May 1999 - Customer Service Representative, Panel Prints, Inc. Responsible for tracking all aspects of customer's printing projects from estimates through shipment of final product, including any outside finishing. Working along with the sales force, relaying information from the customer through the necessary channels within the organization. Developed exceptional organizational and assessment skills in order to prioritize the daily workload. Developed exceptional communication skills in order to relay the necessary information in a precise and organized fashion. Utilized ISO 9000 training procedures and protocols. Salary: $26,500 per year

June 1993 to August 1998 - Scheduler/Planner, Panel Prints, Inc. Responsible for all phases of pressroom scheduling, through tracking a job from order input to product shipment. Utilized available presses in order to obtain a constant uninterrupted flow of work most efficiently, effectively, and strategically scheduled. Assisted in instituting a Billable hours report and a Schedule of Events form. Attended and often headed Scheduling Meetings with the goal of relaying necessary information through the organizational channels.

salary: $24,500 per year

Feb. 1989 to June 1993 - Inventory Analyst, Panel Prints, Inc. Responsible for tracking through computerized data and physical inventories all paper usage of a commercial sheet fed printer.

salary: $10.00 per hour

Oct. 1987 to Feb. 1989 - Floorperson, Panel Prints, Inc. Responsible for counting, inspecting, and wrapping finished product of a commercial sheet fed printer. Developed a strong attention to detail.

EDUCATION May 1998 University of Scranton, Scranton, PA, BS Psychology, Concentration in Business

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