Operations Manager Fulfillment Center

Rancho Cucamonga, CA 951-***-**** *******.******@*****.***

Professional Summary

Operations Manager with extensive operations expertise. Strong background in strategic planning, P&L, overseeing employee productivity, quality, and managing operation budgets. Experienced in organizational leadership making firms more agile and profitable by evaluating metrics and data.

SKILLS

Leadership Adaptability

Business Operations Critical Thinking

P&L Budgeting Training & Developing

LEAN Tran loading/3PL/Warehouse/ Distribution Management

Logistics 6S

Account Managing Microsoft Suite

Education

Bachelor’s of Science: Business Administration & Management 2018

Argosy University San Francisco, CA

Work History

Operations Manager January – Present

Walmart Transportation – Fontana, CA

Full P&L responsibility

Oversight of 300+ local and over the road drivers, in addition to 10 area managers and 6 coordinators

Responsible for transportation of three distribution centers

Exceeding level of service for both metrics for 98.5% outbound and 95.5% inbound

Ensure timely process of invoices for accounts payable

Agile realignment for freight consisting of grocery, p&d, and intermodal

Create and trained management to SOP’s constructed to meet company expectations and fulfill commitments to the customers

Facilitating a safety culture that will allow for our CDL drivers to operate safely on the road

Terminal Manager August 2021- November 2021

MHX Solutions – Fontana, CA

Oversight of the entire day to day operations

Responsible for the entire trans loading site which consist of three areas, fuel, cement and the warehouse

Create standard operational procedures that would directly impact KPI’s

Educated and managed the management team on significance of customer responsiveness to increase customer retention

Created new inventory process to increase cycle counting accuracy from 65% to 99% while decreasing our dwell time from 30 minutes to 24 minutes

Ensure that labor is functioning within the outlined budget

Full P&L responsibility

Reduce labor to revenue by cutting back on over time and realigning schedules to meet the business needs

Tracking equipment usage and preventative maintenance

Supervising the management team to ensure they are on task to meet the business goals

Correspond with customers to ensure their profile is current and their inventory is accurate

Help negotiate contracts with customers and potential customers

Oversight of 300,000 sqft warehouse and 4 acres of outside storage consisting of 5 railroad tracks which are serviced by both Union Pacific and Burlington North Santa Fe

Meet with the executive team frequently to discuss the company’s business health and trajectory

Terminal Operations Manager October 2019- August 2021

Student Transportation Of America – Ontario, CA

Responsible for 17 million budget

Reducing the liquidations from $13,000 to $8,000 per month my implementing new processes and opening up lines of communications between the drivers and dispatch

Monitored and review KPI’s, and created weekly/monthly reports

Reduced non-revenue wages by 10% by changing the current bus cleaning schedule and reducing the number of employees responsible for cleaning

Reduced Labor To Revenue from 31% to 26%

220 direct reports full responsibility for the entire operations

Frequent communication with external customers in regards to fulfilling their account needs and providing real time data to alleviate customer stress

Train & develop key leaders to achieve company goals by meeting with them and reviewing their roles responsibilities

Operations Manager May 2018-October 2019

Lineage Logistics 3PL – Mira Loma/Riverside 3, CA

Shared EBITDA/Budget growth responsibility for 15 million dollars

Facility is 1,000,000 sqft cold storage

Excellent written and oral communications with internal and external customers up to C-suite level executives

Renegotiated the utility phone account which helped save the company $1,500 per month

Completed a re-racking of one room in the warehouse which produced 15 extra pallet spaces in the room at $30 per space inbound/outbound fee and $14 per every 15 day lease fee for every pallet adding $870 per month increasing opportunities for accessorial charges and the site revenue

Lead Kaizen events and facilitated meetings

LMP graduate and program consisted of SIS training, MHE certification, budget handling, conflict management and customer engagement

200 direct reports managed sites from 40 – 110 dock doors both inbound and outbound Worked on increasing pallet positions in warehouse to maximize site profit by reducing labor, overtime and increasing productivity while creating a safe environment to limit the total incident rate

Inventory control submitted/paid claims and adjustments providing reconciliation to accounts

Reviewed customer profile to ensure accuracy and customer satisfaction

Created and trained team members to standard work instructions SWI(s) for increase in production and operations efficiency

Maintained cadence with customers to align goals and ensure customer satisfaction

Utilized WMS, Red Prairie, LMS, AEC, Outlook, Word, Excel and PowerPoint

Shipping Manager January 2018- May 2019

Concordance Healthcare Solutions 3PL – Riverside, CA

Responsible for 10 million dollar budget

Facility is 500,000 sqft dry goods and healthcare products

Saved our clients and company collectively $2800 per month on transportation using LTL X-Carrier program, while providing accurate and punctual delivery of products ensuring customer satisfaction and customer retention.

Reduced overtime and positions resulting in a saving of $70,000 and operational efficiency through time studies

Enhanced operations/production quality by creating a QC process for all orders to rectify errors and improved our error rate from 98.6% to 99.03% satisfying the contractual agreement and ensuring that customer orders are being fulfilled and picked accurately.

Ran day-to-day operations responsible for multiple departments

Responsible for budget and scheduling for multiple departments using VAI/Paycor to oversee and make adjustments as necessary ensuring the budget/P&L was balanced

Created SOP’s to prevent bottle necks within the operations

110 direct reports. Responsible for creating the description, hiring, training and development of supervisors, leads and associates

Organized inventory management using RF scanner, daily cycle counts and BIN analysis Experience with returns and reverse logistics

Utilized Microsoft Suite, Paycor, WMS, VAi, WorkDay

Lead Operations Supervisor 2015 – 2018

UPS 3PL – Riverside, CA

Facility is 1,020,000 sqft fulfillment center

Responsible for organizing the supervisor’s direction for the work day by communicating via email using Outlook and verbally to meet company’s directives and initiatives

Managed 3PL, outbound/inbound parcel and logistics processes using ODSE for KPI’s

Utilized global timecards program to approve payroll for 100+ employees

Liaison between customers and operations ensuring customer accounts were balanced and all issues resolved

105 direct reports

Trained and facilitated employees to company standards

Created processes and procedures including picking and packing

Operations Manager 2014 – 2015

MJ Barman Construction – Riverside, CA

Responsible for the day-to-day operations and $5 million budget

Negotiated bids and created/edited contracts using Microsoft Suite programs

Responsible for billing A/P and A/R

Created marketing campaign utilizing social media and other sources

Conduct and assure all required employee development and performance reviews are completed to promote individual continuous improvement per the required corporate schedule

15 direct report trained all administrative staff on systems, programs and customer service

Store Manager 2009 – 2014

Kelly Moore Paint – S. San Francisco, CA

Ran day-to-day operations

70 direct reports from assistant managers, leads and associates

Responsible for creating the description of the position including interviews, approval of new hire and new hire orientation

Maintained scheduled meetings with account representatives to fulfill contractual agreements and ensure customer satisfaction while negotiating new opportunities and product which we sold that can be useful for the customers

Responsible for site P&L, 7 million dollar budget and reconciled daily accounts for accuracy. Billing reconciling such as A/P and A/R

Oversight of entire retail/warehouse operations and scheduling

Inventory management via stock check utilizing RF scanners and running monthly inventory audits and reconciling accounts.

Experience with reverse logistics to locate product in transit

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