Management Assistant Customer Service

EDUCATION

University of Nevada, Las Vegas Graduated: May 2018

William F. Harrah College of Hospitality GPA: 3.45

Bachelor of Science in Hospitality Management

Dean’s List: Fall 2017, Spring 2018, Fall 2018

University of Nevada, Las Vegas Expected Graduation: Spring 2023

Lee business school

Master of Science in Business administration

Concentration: Marketing/Management

WORK EXPERIENCE

Techtronic Industries April 2020- Current

Sales and Marketing Representative

Performed sales and marketing activities to exceed sell through forecast while maintaining positive customer relations.

Maximized sell through of Ryobi, Rigid, and Milwaukee brands by developing merchandising and sell through campaigns at our national retail partners.

Developed and maintain strong value add relationships with store management and personnel.

Implemented selling tactics that focus on delivering the desired financial results to distribution.

Supported and implemented strategic corporate brand marketing initiatives.

Initiated and provided in-store product knowledge sessions to educate store personnel and management.

Actively participated in principle trade association meetings, conventions, grand openings, trade shows, etc.

Developed primary knowledge of the marketplace (users, applications, products, competition, and channels).

Analyzed market potential and communicate competitor market data.

Enterprise Aug 2018- March 2020

Account manager

Promoted from Management trainee to Assistant after successfully completing the training program and passing the GRILL exam.

Awarded and attended “Elite to Eat” dinners for 9 consecutive months for being a top sales employee in Las Vegas

Worked with Sales Managers & project management to follow up on accounts and maximize revenue to proactively approach business challenges.

Utilized marketing to develop customer accounts into proactively established accounts

Managed a fleet of over 400 vehicles by monitoring projects through completion through various tools, like CRM.

Frequently employed conflict resolution tactics to maintain excellent customer service

Shoreline Entertainment Jan 2018- May 2018

Intern

Analyzed financial, marketing, and operational data for daily hospitality and marketing operations

Analyzed various data management software to create a new target customer segmentation.

LEADERSHIP

Enterprise Holdings August 2018-Current

Management Assistant

Managed 20 plus Drivers, car preps, and techs daily in achieving designated tasks

Acted as site manager when Manager was not on duty

Achieved income and fleet growth above 20% by marketing to new accounts and securing their business, as well as maintaining the relationships with current accounts.

Supervised and trained employees in administrative functions, daily operations, and sales.

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