Customer Service Escrow Assistant
Resume:
DONNA M. CLAWSON
Resume
DONNA M. CLAWSON
**** ***** **** **, ** 78245 (C) 360-***-**** *************@*****.***
Professional Summary
Hard-working, multi-tasking with outstanding telephone, organizational, scheduling and documentation skills.
Self-starter, task-oriented individual motivated to be productive and a major contributor that is looking for growth to advance within a company.
Skills
Report Development
Project Planning
Attention to detail
Team building
Time management
Invoice programs
Document creation
Great organization skills
Problem solver
Microsoft proficient
Quality Assurance
Self-starter
Ability to work alone
A/R and A/P
Work History
Escrow Assistant Oct 2017 – Present Excel Title Group, San Antonio TX
Pre-Closing:
Input and review new real-estate orders that come in.
Do all necessary research with title examiner to clear title.
Help clients fill out questionnaires for affidavit of heirships.
Order payoffs.
Run tax certificates.
Order MERP.
Review all title commitments to see what is needed to clear title.
Answer questions about probating wills.
Contact clients and assist them in every way to make sure their closing is smooth and complete.
Post-Closing:
Complete Lender package.
Cut all checks.
Record documents.
Review final settlement statement to make sure all funds have been collected and disbursed according to invoices and CDA’s.
Contact all payees to make sure their funds are received (via check or wire).
Verify all wire’s to make sure they go to the correct place.
Complete whatever needs to be done to make sure file is clear to close out.
All work is done through the RAMQUEST program.
Volunteer/Housewife Jan 2009 – Aug 2017 Dutch Hill Elementary
While not only taking care of all household items I have been extremely involved in my son’s PTA. For the past 5 years I was the Fundraising Chair. I coordinated fundraisers that brought in over #$35,000.00 for the school. I was responsible for counting money and making sure the books matched up with the bank deposits. This past year I was elected Vice President and organized several events with the teaching staff and parents.
Receptionist Sep 2001 - Jan 2009 Pacific Source, Inc. Snohomish, WA
Prepared and distributed payroll for staff.
Over saw daily office operations for staff of 25 employees.
Composed and drafted all outgoing correspondence and reports for managers.
Oversaw inventory and office supply purchases.
Complied annual recommendations for end of fiscal year budgets.
Processed accounts receivable and accounts payable.
Liaised with vendors to order and maintain inventory of office supplies.
Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations for over 300 vendors.
Reduced overhead by taking on more responsibility with creative and administrative projects
Operations Supervisor (Customer Service) Jun 1995 - May 2001 Spherion Corporation/UPS San Antonio, TX
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Evaluated consumer reports on a monthly basis.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Identified chronic customer issues by creating and maintaining customer complaint log.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Prepared reports and communication for senior management and clients.
Managed high call volume with tact and professionalism.
Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
Acted professionally and patiently when addressing negative customer feedback.
Met or exceeded service and quality standards every review period.
Escrow Secretary/Tax Clerk Jan 1993 - Feb 1995 Stewart Title Company San Antonio, TX
Maintained friendly and professional customer interactions.
Researched property title for property liens.
Typed all closing paperwork
Cut all closing checks
A/R, A/P and Payroll – live in nanny Jun 1986 - Aug 1992 Robert and Roxanne White San Antonio, TX
A/R, A/P and Payroll for family owned building business – about 60 employees and 100 vendors.
Cared for two small children
Employment Councilor/Collector Aug 1983 - Jan 1986 Job Services, Inc. San Antonio, TX
Interviewed potential applicants for high paying jobs.
Contacted heads of companies for job placement.
Monitored payments due from clients and promptly contacted clients with past due payments for up to 100 clients.
Researched and resolved accounts payable discrepancies.
Education
High School Diploma: 1983 South San West Campus High School San Antonio, TX
3 credits short of Associates: Social Work Palo Alto College San Antonio, TX
Additional Information
References available upon request
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