Brigham Young Customer Service

DANIEL D. CARTER

Scottsdale, AZ ********@*****.*** 909- 525- 8740

Engineering Maintenance Director

Planning and facilitating resources input and project management in a variety of industries. From distribution fulfillment centers to entertainment resorts. In a wide range of experience in both traditional and unique industrial engineering designs. 15+ years in a supervisory role with a strong work ethic and high attention to details. Conducted and participated in architectural and landscape drawing reviews. 3D architectural feasibility and design studies. Emphasis in safety, efficiency, compliance, and developing the best guest experience. Management experience in both union and non union staffed environments.

Professional Experience

Various contract and consulting positions: 11/2022 - present

Multi Family, Hospitality, Travel.

Hilton – Biltmore Resort Phoenix 6/2021 - 11/2021

Facilities Supervisor

●Front of House supervisor: This covers anything the guest sees.

●Painters and Plasters: Any facility, rooms, etc.… repairs.

●Quick Callers: Any maintenance call related issues whether it’s guest or company

●Manage daily Out of Order rooms report to senior managers.

●Training of techs.

●Carpenter Shop Supervisor.

●Manufacturing custom parts for use in the hotel.

●PM program supervisor: Scheduling PMs with front office and other department heads.

●Backup Water slides supervisor.

●Special Projects: vendor related repairs.

●Managing union engineering technicians.

●Customer service

Facilities Area Manager 1/2016 - 8/2020

Amazon

Phoenix, AZ

San Bernardino CA.

Manage daily responsibilities for the maintenance department and base building.

•Planned executed multiple improvement projects. Which resulted in a 30% increase in overall building efficiency.

•Multiple improvement projects

•Maintain 8 miles of conveyance systems.

•Troubleshooting and Root Cause Analysis.

•Installation of compliance and safety equipment.

•Liaison with management colleagues in other departments to minimize downtime.

•Additionally planned and scheduled training, performed project management duties.

•Supervision of mechanical technicians and automation control technicians over multiple shifts schedules.

•Supervision of facilities technicians covering base building functions and vendor contracts. Using BMS / ESI CBRE to monitor RTUs and other building systems.

•Liaison with management colleagues in other departments and Point of contact at night for vendors

•Customer Service.

Facility Maintenance Manager 3/2013 1/2016

V Pet USA, 12925 B Marlay Ave. Fontana CA 92337

Manufacturer of plastic food grade bottles for food production companies.

•Planned and implemented multiple new systems: CMMS (Computer Maintenance Management System), Safety, Hazmat, Documentation, Inventory, Engineering.

•Wrote maintenance work plan procedures, LOTO, Fall Protection.

•Planned and performed installation and maintenance for machines, building needs, bottle manufacturing and property utility resources.

•Direct supervision of maintenance team members.

•Hire and train new maintenance team members.

•Customer Service.

Technical Supervisor 3/2010 8/2013

Garner Holt Productions, 1255 Research Dr. Redlands, CA 92374

Manufacturer of numerous animated figures for installation at multiple themed facilities.

Selected accomplishments:

•Completed over 40 maintenance technical manuals.

•Wrote 200 plus maintenance work plan procedures. Advising on maintenance-related compliance issues.

•Design and install special projects for the manufacturing of animated figures and the utilities to run them.

•Planned the purchase of materials and shipping them to their locations both domestically and to foreign destinations.

•Liaison to departmental groups and client companies to meet their needs.

•Photo documentation for all projects current and legacy.

•Created legacy manuals and parts list for existing figures at many locations. Created legacy preventative maintenance and corrective maintenance procedures. Researched custom client part numbers and integrated into current documentation.

Facility Reliability Manager 3/2005 5/2009 Disney Resorts, Anaheim, California

Selected accomplishments:

•Responsible for the reliability and safety of high-speed conveyance systems.

•Managed up to 96 technicians, including mechanical, electrical, sound, and welding.

•Utilize a CMMS automated system for maintenance work orders, inventory, equipment, and facility improvement projects.

•Utilize outcome assessment and analyze ROI when determining if project should be implemented.

•Ensure facility compliance with departmental, facility, and company policies, as well as occupational safety, ADA, security and risk management.

•Develop and manage inventory schedules, preventative maintenance, and budgets.

•Knowledge of State and Federal regulations, laws, codes and best practices.

•Participated in developing new emergency policies and procedures with OSHA and Operations department.

•Respond to needs of various property entities: retail operations, restaurants, catering events, marketing, landscaping, janitorial, and emergency services.

•Supervise, train, motivate, and mentored both union and non union employees.

Additionally:

•12 years as an Imagineer – WDI. Dimensional Designer, Special effects for attractions around the world.

•Projects include: Disney’s California Adventure park, attractions in Paris, Hong Kong, Florida, California, and Tokyo, JP.

•Customer Service.

Special Projects Lead Acting CADD Manager 1/2002 3/2005

Forest Lawn Memorial Parks, Glendale, California Architecture and Engineering Department

Selected accomplishments:

•Collaborate with architects, engineers, surveyors and local and state government agencies.

•Successfully coordinate Architecture and Engineering needs with the IT department to build departmental infrastructure to ensure the success of the department and align for future growth.

•Acting CAD manager to track, troubleshoot and maintain software.

Education

B. F. A. Brigham Young University, Provo, Utah.

3D digital Alias Pasadena School of Art, CA.

Project Management (PMP 50 hour training) New Horizons, Anaheim, CA.

Professional Development

Six Sigma Black Belt

Lean Six Sigma Green Belt

Water Quality: SWPPP/SPCC

Accident Investigation for Leaders

NFPA 70E

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