Data Entry Customer Service

Tameshia Dixon

Snellville, GA [252-***-**** [*************@*****.***]

Dynamic Program Coordinator with 10+ years of versatile experience in education, childcare development, social services, and nursing. Multifaceted team leader with proven expertise in program development, training and development, performance management, and project execution. Excellent customer service skills with strong attention to detail and superior work ethic. Eager to leverage diverse skills to this role. Professional Experience

Shiloh High School Snellville, GA

SPED Teacher August 2021 – Present

● Collaborated with teachers, school specialists, and parents to identify learning needs and goals of special education students in 9th-12th grade

● Prepare comprehensive IEPs for [22]+ special education students, including goals, measurable benchmarks, and strategies for implementation and monitoring

● Create district-approved lesson plans while conducting assessments for students and attending meetings to promote students’ educational development From the Heart Ink Greenville, NC

Program Coordinator January 2015 – Present

● Provide training and mentoring to help students pass North Carolina Certified Nursing Assistant exam

● Instruct students on monitoring vital signs, recording patient information, patient charting, assisted living techniques for personal hygiene while fostering a safe, secure, and healthy environment for patients

● Develop student/program matching software to determine best picks for CNA positions

● Create contracts for students to attend nursing programs during first year of employment

● Galvanize media coverage for every graduation, including the Daily Reflector newspaper Care4All Community Care, Inc. Lawrenceville, GA

Program Coordinator May 2021 – August 2021

● Scheduled hours for [50]+ staff while submitting payroll, Medicaid billing hours, and completing assessments for new members

● Billed members’ hours and entered referrals using GAMMIS software while ensuring accuracy

● Led hiring events and recruited staff while supervising 12 employees, ensuring performance success The Sunshine House Childcare Center Snellville, GA Pre-K Lead Teacher March 2018 – July 2021

● Monitored and guided [22]+ preschool children while ensuring safety and learning engagement

● Led daily interactive activities to reinforce letter recognition, counting, and shape mastery

● Created daily lesson plans while collaborating with parents to find solutions to classroom challenges Master Credit Builder Atlanta, GA

Credit and Collections Specialist January 2019 – May 2021

● Increased revenue [75]% by processing inbound calls from customers interested in credit repair

● Performed clerical tasks, including data entry, document management, payment processing, mail distribution, printing, scanning, faxing, and more to facilitate operational efficiency Trusty Behavioral Services Duluth, GA

Applied Behavior Analysis June 2020 – September 2020

● Adhered to prescribed behavioral skill acquisition and behavior reduction protocols as outlined in clients’ individualized treatment plan built by BCBA/BC

● Recorded and summarized client activity while assisting with behavior reduction protocols Sanzie Home Health Care INC. Fayetteville, GA

CNA - Certified Nursing Assistant April 2019 – August 2020

● Provided direct care to [5]+ patients daily, including bathing, toileting, grooming, feeding, vitals, and more to support healthy living

● Adhered with all department policies to ensure safety of patients while working under LPN or RN Private Duty Case in Home Acworth, GA

CNA - Certified Nursing Assistant September 2018 – December 2018

● Gave patients baths, dressed wounds, changed bandages, and fed patients to improve life quality

● Monitored vital signs and symptoms and alerted the doctor when any changes occurred Sugarhill Child Development Sugarhill, GA

Lead Teacher August 2017 – March 2018

● Served as lead teacher for infants and toddlers, creating weekly lesson plans to aid learning

● Connected with parents to encourage cooperation and engagement to support academic development Department of Social Services Greenville, NC

Substitute Teacher K-12 February 2016 – June 2017

● Provided instruction and encouraged students’ progress in absence of full-time teacher

● Implemented existing lesson plans using various learning styles to support individual needs Dixon's Appliance's Greenville, NC

Customer Service Manager (CSM)/Project Manager January 2006 – May 2017

● Hired and trained [100]+ new employees to deliver a high standard of customer service

● Communicated with customers via telephone, email, letter, and in-person to resolve issues

● Generated $500,000] in revenue by attending meetings to acquire new business contracts Additional Experience

Convergys Customer Service Representative, R.H.A. Howell-Tar River CNA - Certified Nursing Assistant, Meshia’s Bargain Center Owner

Core Competencies

Team Management, Hiring and Recruiting, Customer Relations, Sales Management, Scheduling, Purchasing, Payroll, Early Childhood Development, Caregiving, CSR, Call Center Experience, Customer Service, Social Work, Data Entry, 10 Key Calculator, Classroom Management, Applied Behavior Analysis, EMR Systems, Curriculum Development, Medication Administration, Patient Care, Phlebotomy, Special Education, Injection Administering Home Care, Vital Signs, Microsoft Office Suite, Tutoring, Public Speaking, Typing, Front Desk Support, Epic, Autism Experience, Pharmacy Technician Experience, Medical Office Experience, Management, Medical Records, Medical Billing, Laboratory Experience, Case Management Education/Certifications

Master of Science in Organizational Leadership & Human Resource Management, Southern New Hampshire University Manchester, May 2018

Bachelor of Arts in Early Childhood Education, University of Mount Olive Certificate in Nursing Assistant / Certificate in Medical Assistant, Pitt Community College BLS/CPR/First Aid Certification

Pharmacy Technician Certification

Professional Organization

Member, The National Society of Leadership and Success, February 2016 – Present

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