Package Handler Customer Service

PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

AMBER UZPURVIS

* * * - * * 6 - 2 0 6 1

u z ************@*****.***

Sumter, SC 2 9 1 5 0

~Systematic Business Office Manager experienced in supervising wide range of office activities, including appointment scheduling, inventory tracking, and billing. Adept at determining immediate needs to ensure efficient office operations. Focused on adhering to basic office policies and procedures.

~Dedicated office management professional with experience handling wide range of administrative, technical, and executive-support tasks. Excels at resolving challenges with innovative solutions, systems, and process improvements. Skilled relationship builder works well with different personality types.

~Capable Office Manager experienced working in challenging environments. Excited about the opportunity to work in new and fun environments!

~Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. ~Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

~Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.

I am dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Shipment auditing Shipping

documentation

Package scanning

Preparring containers,

such as, pallets, carts

for Truck loading

Quality assurance Financial tracking

Supply management Inventory control Policy preparation and implementation

Microsoft Word Schedule management Team leadership Financial records

oversight

Complex problem-

solving

Schedule preparation

Strong communication Time management

Warehouse Package Handler

Amazon, West Columbia, SC, Apr 2021 - Current

Achieved daily performance targets, working quickly to process shipments and meet customer demands.

Verified shipment contents against associated paperwork, minimizing errors. Helped freight reach final destinations with accurate sorting and routing. Handled [Number]+ packages per hour, consistently exceeding quotas. Maintained team productivity with well-organized storage, staging, and shipment areas.

Assembled secure packaging, preventing damage to contents with proper padding and bracing.

Protected team members and loads by preventing swinging and tipping. Controlled waste by properly aiming spouts into collection bins, carts and containers for loading.

Attached classifying tags to containers to provide identifying information. Handled shipping tasks, preparing, tagging, and securing containers. Kept records current, continuously entering materials movements into computer system.

Moved freight and stock to and from storage and production areas, loading docks, and delivery vehicles.

Customer Service

Edible Arrangements, Sumter, SC, Oct 2020 - Apr 2021 Maintained clean, organized, and well-stocked checkout areas. Engaged with customers while completing cash register transactions. Balanced cash drawer at beginning and end of each shift. Worked with customer service leaders and managers to meet customer needs.

Discussed promotions and special offers to customers to increase sales. Enhanced shopping experiences, directing or escorting to product locations on sales floor.

Fixed checkout merchandise displays with continuous resets during down periods.

Covered multiple store areas by cross-training in different roles. Prevented losses by watching for suspicious behavior. Monitored checkout stations for adequate cash availability. Rang up customer items quickly and accurately using POS system. Kept customers happy by quickly processing payments and bagging purchases.

Approached and solved problems with initiative and sound judgment. Assembled online order pickups and loaded purchases in vehicles. Gave customers information about upcoming promotions and available items.

Stocked store shelves and end-caps with merchandise. Business Office Manager

Lake Aire Rv Park & Campground, Hollywood, SC, Sep 2001 - Apr 2020 Supervised business office inventory use, placed new orders, and tracked overall expenses.

Supported company operations and enhanced productivity by maintaining seamless and well-organized office systems.

Developed efficiency-enhancing workflow and process improvements, accommodating staff reductions.

Maintained incoming and outgoing office mail and arranged for package shipments.

Strategically restructured business office duties to ensure cross training and back up for critical functions during team absences. Prepared monthly financial statements for review as well as reconciled bank statements.

Met coverage demands by coordinating employee schedules and assignments.

Obtained past-due payments by proactively following up with accounts. Managed timely and accurate billing and payments in the customized park program.

Designed and maintained effective filing systems for physical and digital records.

Recommended improvements in standard operating procedures by presenting comparisons on cost, risks, and benefits. EDUCATION

Ensured office procedures were effectively implemented and followed. Elevated staff abilities and standards through effective recruitment, training, and monitoring.

Administered payroll for up to 10 employees using our online banking system and tracked commissions and paid time off.

Complied with local, state, and federal requirements by preparing accurate tax documentation.

Checked business operations to verify compliance with policies and procedures.

Administered contracts and manage vendor relationships to verify compliance with terms.

Reconciled accounts, weekly, bi-weekly, monthly yearly, including handling cash on hand and making deposits.

Handled business record-keeper with eye for compliance and completeness. N/A: N/A

South Aiken High School, Aiken, SC, Jun 1997

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