Childcare Provider Customer Service

SH

SEQUNIA HILL

***********@******.*** C: 865-***-**** Maryville, TN 37801

CommiĴed childcare provider devoted to providing children with warm and nurturing environments. Skilled in organizing and leading educational activities, monitoring behavior and preparing healthy meals to meet nutrition requirements. Observant, caring and hardworking with focus on promoting development and wellbeing. Behavior management techniques

Recordkeeping requirements

Creative arts talent

Age-appropriate activities

Safety understanding

Reading skills

Early childhood knowledge

Sanitation understanding

Housekeeping abilities

Lesson plan development

Team building

Insurance billing

Problem resolution

Invoice generation

Organization

Customer service

Team management

MS Office

Project organization

Communications

Security systems

LiĴle Sprouts Learning Center Alcoa, TN

Childcare Provider

06/2017 - Current

Delivered direct, supervised care to groups of children between ages 6 weeks old and 5 years old .

Improved group and individual behavior by employing positive management strategies.

Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.

Secured indoor and outdoor premises to protect children under care. Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities. Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.

Incorporated music and art activities to encourage creativity and expression.

Observed and monitored play to identify developmental strengths and target areas for enrichment activities.

Balanced schedules to provide optimal rest, play and educational periods. Engaged groups of culturally diverse children in creative, safe and focused seĴing.

Recorded information about behavior, food service and medication dispensing.

Organized and planned age-appropriate lessons involving reading, crafts, music and movement.

Maintained organized and clean classroom and work areas. Summary

Skills

Experience

Assisted children in developing fine motor skills in preparation for preschool and kindergarten.

Enforced rules to teach manners and maintain safe environment. Assisted children in development of social, communication and problem- solving skills.

Accenture Louisville, TN

Medical Claims Specialist

03/2018 - 09/2018

Reviewed administrative guidelines whenever questions arose during the processing of claims.

Efficiently and effectively processed a large volume of medical claims on a daily basis.

InpuĴed data into the system, ensuring that provider coding information and reported services were correct.

Reviewed claims for accuracy before submiĴing for billing. Stayed current on HIPAA regulations, benefits claims processing, medical terminology, and other procedures.

Based the payment or denials of medical claims upon well-established criteria for claims processing.

Investigated and compared insurance policies, including fire, homeowners, personal line, liability and commercial coverage. Analyzed insurance organizational structures, business and intermediaries; studied basic documents, including common clauses, policies and insurance contracts.

High Praises Church Maryville, TN

Janitor

05/2016 - 04/2018

Handled and stored hazardous chemicals safely to prevent injury or illness.

Reduced cleaning time by 50% while maintaining company quality standards.

Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition. Sorted and disposed of trash and recycling materials to keep common areas clean and organized.

Raked leaves, cut and watered grass and picked up garbage to maintain grounds.

Moved equipment and furniture to thoroughly clean space. Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.

Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.

Maintained inventory of cleaning supplies and documented items requiring reorder.

Alcoa High School Alcoa, TN

High School Diploma

05/1996

Centura College Chesapeake, VA

Associate of Science in Medical Assisting

05/2006

Education and Training

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