Residential Specialist Property Manager

Brittany Lindsey

Stone Mountain, GA

*****************@*****.***

Cell: 678-***-****

QUALIFICATIONS:

●Seasoned Residential Leasing Consultant/Certified Residential Specialist with mastered success in fostering relationships between property owners and tenants while committing to ensure a safe comfortable environment for residents

●Dependable, versatile, knowledgeable of Fair Housing laws, tenant screening, developing marketing strategies and leveraging online resources to meet and exceed occupancy rate goals; advocating for the needs of the building board

●Responsible for rental payment collection, preparing court documents for evictions, monitoring maintenance tickets and assisting with any escalated tenant issues

TECHNICAL SKILLS:

●Software/Databases: On-Site, RealPage, Yardi, Microsoft Office

●Operating Systems: Windows

●Others: MLS expert, Property Assessments, Contract/Front Office Administration, Tenant Vendor Relations

PROFESSIONAL EXPERIENCE:

Anewmed Corporations

2018-2019

Inside sales support

●Responsible for answering calls and taking messages as well as billing in Excel and take in Efax orders from Outlook and also call ins for orders and shipping and handling medical supplies and filing

Gladstone Apartments 2013 – 2020

Assistant Property Manager

●Inspects property common areas, apartment units and grounds on a regular basis

●Offers recommendations to management regarding improvements to the overall operation of the community

●Ensuring financial and operational reporting requirements

●Collection of rent payments from both current and previous residents

●Assists in the processing, monitoring and recording of purchase order invoices into Budget Control Log

●Distributes non-payment notices to all delinquent residents and completes follow-up activity in regards to non-payment of rent, or eviction proceedings

●Inputs daily resident information from walk-in traffic, move-ins, move-outs, apartment conditions, etc.

●Assists Property Manager in ensuring that all leases and addenda are completed accurately in regards to addresses, names, rates, etc.

●Maintains all current and previous resident files

●Supports overall marketing efforts and offers input and suggestions in regards to promotions, advertisements, rate increases, etc.

●Assists Property Manager with renewals of existing residents

●Analyzes concerns associated with apartments that are slow to lease and offers recommendations

●Assumes supervisory responsibilities and management of the property in the absence of the Property Manager

●Assists in the handling of resident service requests and various concerns

●Conducts follow-up activity as needed to establish and maintain positive resident relations

●Assists with and attends community sponsored resident functions and activities

●Attends and participates in training classes and seminars to stay updated on current trends

●Transports residents or prospective residents via motorized vehicle on property grounds; runs errands as necessary

●Update availability report, process applications for approvals, i.e., credit check, rental history, etc.

●Submit processed applications to the Property Manager for approval, follow up with applicant regarding status

●Proven track record for improving process efficiencies and solving problems

●Strong leadership skills with an ability to motivate direct reports

CSC Atlanta2012 – 2013

Security Officer

●Devised policies and procedures regarding areas such as business continuity planning, loss prevention and fraud prevention

●Coordinated security efforts across the company

●Identified security initiatives and standards

●Developed procedures to ensure physical safety of employees and visitors

●Created workplace violence awareness and prevention programs

●Maintained relationships with local state and federal law enforcement

●Developed emergency procedures and incident reporting

●Conducted audits to find holes in security platform

●Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, access points and screening entry

●Prevented losses and damage by reporting irregularities; informing visitors of policy and procedures for their security

●Documented observations, information, occurrences and surveillance activities

●Interviewed witnesses and obtaining contact information and signatures for indicted reporting purposes

●Maintained stability by complying with all legal requirements

Aramark Uniform Services2010 – 2012

Customer Service Representative

●Setup new accounts, established customer credit lines and payment methods

●Efficiently and accurately record all information including any notes related to the customer’s issue or account.

●Provided quality customer service through one-call resolution and establishing long-term customer relationships

●Developed, executed and measured resolution plans and strategies that are specific to individual customer requirements

●Build and maintained inter-departmental relationships in order to ensure customer’s situation is handled, managing company guidelines and customer expectations

●Utilized decision making and trouble-shooting skills to resolve customer concerns in relation to pricing, invoicing, service delivery, and any other item related issues

●Identified, manage and enforce company service programs to ensure 100% process compliance

●Alerted management to service concerns not resolved in a timely and acceptable manner

●Identified and communicate service trends

●Performed other duties as required or assigned in accordance with scope of activities enumerated above

●Reviewed invoices daily for complete and accurate information and make corrections as needed

●Meet sales goals and promotes overall route growth to enhance profitability

●Developed leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business

●Possessed a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers

●Monitored customer feedback and handle customer issues in a prompt and courteous manner

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