OBJECTIVE: A Dedicated customer service representative. I extensive skills in helping customers with complaints, concerns and questions. I have excellent time management skills; I am motivated to ensure that the customer is satisfied, and I will be an asset to the company. Excellent interpersonal skills and the ability to interact effectively with all levels of staff Excellent attendance record.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

10/01/16 to 08/2018

Long Beach Airport, ABMB Aviation Incorporation – Long Beach, CA

Wheelchair Assistant. My responsibilities consisted of taking passengers to their flights around their airport destination for assistance also assisting in providing service to their next flight and to baggage claim and ticket readings.

At the Long beach airport, I provided Customer Service in the following: Resolved customer complaints/issues (worked at the airport for 3 years). I was a customer advocate when they could not advocate for themselves

2017-2019 Foot Locker-Long Beach, CA

Sales Associate: Answered questions about products in the store. Helped customers find products that fit their personal needs, assisted with customers purchases on the register, answered phone calls for the store.

01/08 to 1/09 Kessington Family Childcare, Los Angeles, California 90059

Customer Service Representative Responsibilities preparing lessons plans, activities for children in licensed facility (ages 0-12). Assisted with homework and educational computer software training of the children in the program. Answered customer calls, assisted with educational classes and requirements set up services in person and online. I handled customers’ accounts, payments. I handled 100 plus calls a day. Handled calendars for representatives and staff.

01/09 to 1/10 Customer Services Representative

Kessington Childcare Consulting, Los Angeles, California 90059

Receptionist: Responsibilities included typing correspondence, presentations, speeches, scheduling and answering phones, greeting public. Scheduled all meetings send out letters, memos, regarding childcare changes/rates/trainings. Maintained computer database of clients approximately 1800 clients. Assisted in setting up meetings and conferences for childcare providers.

01/10 to 1/11 Customer Service Representative

Kessington First Aid & CPR, Los Angeles, California 90059

Receptionist: Responsibilities included typing correspondence, scheduling, and answering phones, greeting public. Scheduled all trainings and meetings send out letters, memos. Maintained computer database of clients approximately 1800 clients. Assisted in setting up meetings and conferences for childcare providers & community.

EDUCATION:

06/10/13 to Present Los Angeles Southwest College, Los Angeles, California 90047

Area of Concentration: Psychology. I will transfer to four-year CSU with my Associate Science Degree in Psychology and obtain my Bachelor of Science Degree and Master's.

05/28/13 Parkridge Private School, Long Beach, California

Area of Concentration: General Education: - High School Diploma

SKILLS: Customer Service (6 years)

Answering Phones (6 years)

Payment Processing (6 years)

Typing (6 years)

Computer Skills (6 years)

Excel (6 years)

Word (6 years)

Outlook (6 years)

Customer Care (6 years)

Call Center (6 years)

Outbound Call Center (2years)

Training (2 years)

Data Entry (6 years)

Billing (1 year)

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