Customer Service Claims Adjuster

LINDA HARGROVE

**** ****** ** **** · 662-***-****

Email ·**********@*****.***

As a licensed insurance adjuster/ examiner my duty is to demonstrate success of adjusting daily and large loss property claims. Reach settlements in a timely manner. Demonstrate exemplary customer service. Seeking a position that will allow me to expand on my investigative and analytical skills.

EXPERIENCE

9/2020-12/2021

CLAIMS ADJUSTER, Best IRS

Initiated contact with the insured to complete the first notice of loss.

Worked closely with contractors and PA to come to settlement

Utilized Xactimate to complete comparative estimates.

Completed virtual assessments of interior damages

Determine policy coverages that apply to a loss

Reviewing claims for SIU indicators

Negotiating settlements and authorizing payments

Evaluate police reports, photos, videos and incident reports

Completed contractor estimate reconciliations

9/2019-9/2020

CLAIMS ADJUSTER, ALACRITY

•Completed FNOL

•Provided collaborative oversight and case management guidance while working with a network of independent field representatives, internal colleagues, and department management.

•Knowledge of building/structural systems and estimating

•Demonstrated ability to work within a collaborative and customer service- oriented environment to provide technical analysis and oversight of outside adjusters

•Utilized Xactimate to complete estimate from beginning to end based on photos

•Estimate reconciliations

•ALE

•Subrogation Claims

12/2016-9/2019

CLAIMS ADJUSTER, HARGROVE TRUCKING MOVING AND STORAGE

Checked and inspected all furniture for any damages and adjustments to consistently ensure safety.

Handled property claims for items damages in transit

Completed settlements and negotiations

Enabled special requests in terms of moving furniture and arrangements to meet all needs.

Made inventories and records of the furniture, material and supplies received for delivery. Delivered and made sure that each is well accounted for.

Fast-paced industry involving continual body activity; lifting items weighing 50-400 lbs.

Utilize machine operated equipment and standard moving tools

Breakdown and setup furniture items based on customer needs

Securely transport contracted items avoiding any damage

EDUCATION

2010-2012

BUSINESS MANAGEMENT, UNIVERSITY OF PHOENIX

SKILLS

State Farm Auto Certification

State Farm Property Certifications

All State Property Certification

AMFAM Certification

Xactimate

Xactanalyis

ECS

Tower Hill Certification

TWIA Certification

NFIP Certification

UAS FAA Part 107 Certification

Nicta Certification

NexGen

Guidewire

Symbility

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