ROSTTA wa ga PHASHA

Good day

My name is Rosta Matlale Phasha and I would like to enroll in your Company for an advertised Post. .

Honest,

Mostly trustworthy

Compassionate

Peoples Person

Dependable

I have such cunning charisma and assertiveness that reflects on my face. I am a Passionate Person who strives to leave good deeds behind so that my work could not be questioned. I would like to be remembered as a person who has contributed in life and has done it passionately. My values are simple and they stand out on its own for Integrity which is a fine asset to me & it does not leave a room for Questions. I have acquired two years experience in receptionist from 2005 to 2006 where I mentored by our company receptionist at BID AIR SERCES. My passion and experience for customer service speak for itself. From 2005 I have been around Training & HR Department up to date 2009 March, I have acquire:

Training, co – coordinating, booking skills

Interpersonal Skills,

Telephone etiquette

Strong Customer Service & Client

Relations.

Excellent Communication Skills

Administrative brilliance

Task Orientated

Capturing of Statistics.

Ensuring information is Accurate

Collection of statistics

I will be an asset to your in your department, as I am really good to be around people. I love exchanging views and my strong expertise is in customer service. To be remembered as an exceptional person brings fulfillment in me. Curriculum Vitae: Rosta wa ga Phasha

Residential Address

551 Hospital View

Tembisa

1632

Contact Details:

072-***-**** ROSTTA

072*******(SISTER - MPHO)

078-******* (Mother- Cathrine))

(011-***-**** (Home)

(011-***-****/8/7/9(WORK

adrjrb@r.postjobfree.com

adrjrb@r.postjobfree.com

Personal Information:

Name& Surname: Rostta waga Phasha

Marital Status: Single

Dependants: 1-ONE

Nationality: South African

Equity Group: AFRICAN

Date of Birth: 1976-12-04

Sex: Female

Drivers License: Code 10+PDP

Own Transport: Public

Health: Good

Home Languages: Northern Sotho

Other Languages: English,Zulu,Tswa

Criminal Offences: None

Tertiary Education:Cornerstone – HR (2006

Call Center and Computer Certificate

History and Development of Call Center

Customer Service

Handling of Inbound and Outbound Calls

Call Management

Introduction to MS Windows

Microsoft Word

Outlook Express

Internet Explorer

Park Town College (2000) Marketing Management N6

Marketing Communication

Sales Management

Marketing Research-Pending

Marketing Management - Pending

Other Qualification:

Television Script Analyses (1998)

Business Etiquette (1999)

Coach Learner

National Certificates in Hygiene & Cleaning Level 1

Customer Service (Specific to SAA 2003)

Aviation Academy of Southern Africa (AAFSA 2006) – Airside Induction Train the Trainer Secondary Qualification: Inqayizile Secondary School (1995 English, Afrikaans,

Northern Sotho, Economics and

Business- Economics & Accounting.

-

Name of Employer Date

Engaged

Until Duties performed Reason For Leaving

Bid-Air Services

Airport Handling

Services & Bid-Air

2009-2020

2006-2009

Present

STATS Administrator :

Collect all documents from the

previous operation.

Make sure that the information on

Document is correct - if not so then its

gets corrected.

Locate all missing documents

Capture it according to company

specifications – in the Billing system ( 7

different documents)

Administer them according to the Airline

and numerical order,

File all the hard copy in case of queries

to be retrieved.

Retrieve them on queries

Affected be Covid-19 and was retrenched in

August 2020

Operational Learner Trainer

Co-ordinate Training via AAFSA.

Generate purchase Order according to

Training requirements and cost code per

Department.

Reconcile and Distribute Invoices according

Career

development/growth

Airport Handling

Services

2006-2008

to respective department for Approval and

take them to Head-office for Payment.

Co- ordinate Employee Orientation for

new employees

Conduct on the job training to existing

staff.

Arrange training venue and

refreshments

Development of operational training

manuals and amends them.

General Office Administration to training

conducted.

Maintain training information for staff.

Makes sure that staff sign Training

document as Procedure’s.

Prepare Training statistics On monthly

Period and Analysis.

Co- ordinate HIV – Aids activities for

world AIDS day.

Assist and co-ordinate the issue of

company uniform

Order stationary and office supplies

Order coffee for the office.

Occasionally stand in for receptionist

Assisting with the screening and

transferring of calls and taking

messages.

Book and confirm flights for the

Manager’s.

Monitor the CCV T V and change VCR

On daily basis.

Still makes sure is in working condition.

HR – DUTIES.

Open new files for staff, fill contracts,

guidelines document.

Capture them into the System inclusive

of their training date.

Offer internal Training to new Staff.

Prepare Purchase orders for new staff

to go through medicals.

Assist staff with getting Permits and

makes sure that they renew them before

its expires.

Prepare Exit for termination of staff.

Assist in day to day Queries.

Capture all terminated files into the

System and sends them to Document

warehouse.

Terminal Services Supervisor (SAA LOUNGES)

Co-ordinate and plan employee

timesheets and rosters

Meet and greet VIP officials

Provide extra ordinary customer

services – by getting little things that the

Passenger wants: Newspaper, buy

cigarette and toiletries

Arrange catering for the VIP officials in

the Lounge.

Assist passengers and VIP officials at

the customs counter check in, security

check points.

Accompany Mothers & children to the

boarding gates.

Cleaning the lounge in between the

customers and handle in lost items

Supervise the cleaning and assist in

cleaning

Perfecting the customers standards

References:

Suzan Tshakoane 072-***-**** / (011) 383 – 9420.

Company Receptionist

Narisha Kalan 082-***-****

Training Department

Charlotte Moonsammy 073*******

Devan Pillay 082-***-**** / (011-***-****.

Terminal Services Manager

Sipho Mawelele

IR: Specialist - 082-***-****/ 011-***-****

Boingotlo Ngamlana

HR - Manager 084-***-****.

Antoinette Good

Billing & Stats Manager 071-***-****

Donavan Pillay

OPS Manager 083-***-****

Jeff Moukangwe

Head of Department 082-***-****

Contact this candidate