Data Entry Customer Service
Resume:
Deitra Resume.docx
Deitra Matthews
Cordova, TN 38016
*****************@*****.***
Objective: To obtain a position, which I can use, my organizational and communication skills
with future advancement in my career.
Owner
Experience: Pressed Hair Studios May 2017- Current
Licensed cosmetologist oversee the day-to-day operation of the salon. Perform
customer service duties, answer multiple telephone lines, complete inventory
book appointments and bookkeeping. Make sure the salon is always clean.
Consumer Relations Specialist May 2020- June 2022
Advanced Services Inc.
Memphis, TN
Received, investigate, document, and resolve customer concerns with the highest focus on quality of service and customer satisfaction. I demonstrated enthusiasm and a sense of urgency while addressing customer inquiries regarding product features, benefits, warranties, complaints and other related topics. Ultimately, a I owned the reasonable and satisfactory resolution of the customer’s concern.
Guest Services Representative July 2017- February 2020
Hampton by Hilton
Memphis, TN
Greet guest as they arrive, check guest in-out of their rooms, give guest information about the hotel, give
guest directions around the city, if necessary, answer multiple phone lines, answer telephone within a
three ring time frames, work with Hilton's POS system, communicate with housekeeping by walkie talkie
about the status of the status of rooms, log clean rooms into the hotel system, run end of shift report,
copy, scan, fax and make the front desk area is always clean.
Education: GED
Memphis, TN
Graduated March 2012
Strayer University
Memphis, TN
Business Management/ Healthcare Management Current
2 / 2
Skills: SAP
Customer support
Customer service
Data entry
Bilingual
Microsoft Excel
Multi-line Phone Systems
Accounting
Windows
References available upon request
Contact this candidate