Project Manager Field Engineer

SUMMARY

I have a **-year track record of designing, implementing and managing corporate data infrastructure on time and on budget. I bring the flexibility to work in multi-disciplinary and enterprise-level environments, working with various types of technologies including telephone, data, cellular, wireless internet and outside plant. I have developed RFP’s, designed, engineered and have project managed the installation and/or upgrade, the programming, troubleshooting, turn-up, testing and training of 1000’s of telecom projects. I also have an extensive background in designing, engineering, project managing, programming and setting up large scale projects including office buildings, call centers, cellular sites, factories, campuses and their data centers. I can design and engineer a telecommunications system or data network including the physical cabling, fiber, cellular, wireless internet installations from start to finish.

SKILLS

Project Manager and Field Engineer for over $350 million in telecommunications data equipment including structured cabling, wiring, fiber optic, traditional and VoIP PBX’s, paging including large-scale campus environments

Hands on experience with Cisco CM, Avaya CM, IP Office, and Border Session Controller.

Providing consulting, engineering, designing, and implementing expertise for call center and enterprise scale Tele/data networks including SIP and VoIP phones, Video, and Data applications

Project Integrator of structured cabling, WANS, LANS, Fiber Optic, Telephone, Surveillance, Paging, HDTV and Local Telephone service for 100s of projects in the last 3 years

Senior Field Engineer of several large 1000 + ports Avaya CM and Cisco CM project including integration of ACD, IVR and UC software using continuous improvement techniques to improve customer support (As-Is and To-Be)

Over 140 Avaya IP Office systems as lead or supervisor including design and system training. Extremely proficient in the installation, programing and training of Avaya IP Office systems including VM/Pro, Branch Office, CCR, One-X, SIP Trunking and VPN applications

AVAYA, NORTEL, AT&T, NACR, SPS, Carousel Industries and Optus. Key Resource for site surveys and design and engineering of computer and telephone networks, upgrades of various data and telephone equipment including H.323 and SIP telephone sets, SIP Trucking, LANS and WANS at over 300 sites over the last five years with 60 contractors nationwide

Implementer of 100s of small to medium sized telephone and data networks including cybersecurity and troubleshooting within the last 5 years

Proficient in MS Office, MS Excel, MS PowerPoint, MS Project and MS Visio

Proficient with multiple project management approaches and software programs including Agile and Scrum methodologies

PROFESSIONAL EXPERIENCE

Contractor September 2015- Present

Sub Contractor July 2021- Present

Various clients Salt Lake City, UT and Western States

Installation, modification and repair of various telecommunications equipment for national service companies, including design and implementation of various small and medium sized projects

Consulting on call flows for an insurance company

Design and implantation of CCTV systems

Field Engineer June 2020-June 2021

Comtec/L3 Harris Salt Lake City

Managing transition to all VoIP environment

Maintenance of a 4,000 line multi-building large campus environment Avaya CM 7.0

Adds Moves and Changes on legacy digital telephones and integration of VoIP sets

Design and Engineering and Maintenance of LAN wiring and station cabling for a large campus environment

Coordination and implementation of site LAN Refresh

Consulting/project management April 2018- May 2020

Amici Group Consulting, Santa Fe NM

Provided consulting services for various US companies, VoIP, Internet and telecom services

Reviewed and made recommendations for incorporating AI for three call centers for a national customer

Project managed and implemented a transition to a hosted SIP VoIP PBX for a large Utah based manufacturer company for Dataline

Developed Business plan for MSP start up

Provided telecommunications expertise for SMS and PCI API’s for two new products in development

Project Manager November 2017-March 2018

Outsource/Direct Line Los Lunas, NM

Provided onsite start up project management of 6 million dollar Data Center infrastructure build at Facebook Los Lunas, NM site

Organized logistics, delivery and warehousing for 3 million dollars of equipment

Corrected quality and completion issues

Worked with multiple vendors to develop good working relationships

Handled difficult personnel and vendor issues

Project Management August 2017 – Nov 2017

DCE Systems Inc. Albuquerque NM

Took over project management of a 14 million dollar project of the installation of DIRTT office system for contractor including data wiring and electrical at Lackland AFB, San Antonio

Corrected completion and quality issues and put the project back on schedule meeting both time and cost objectives, holding all parties to the contract and scope to eliminate majority of ongoing issues

Got both stakeholders and contractors working again towards one goal

Private Consulting January 2017- July 2017

Various clients nationwide

Provided consulting services for client review of Omni-channel and digital transformation products for contact center automation project with an emphasis on AI and cloud- based applications for a US- based service company

Work as “Hired Gun” to clear up several “project fails” and got them back on track for a US-Based service company cleaning up IMS and other networking issues

Added several nodes to existing IP office installations, reprogrammed and upgraded for additional 200 VoIP phones

Designed and implemented a Cisco mesh wireless install for two hotels in the Bahamas for their US- based service company

Upgraded two IP offices for former clients to rev 10.0 and added SIP Trucking and added an additional 150 VoIP phones for each site and an Avaya Border Sessions Control for 100 offsite phones.

Senior Field Engineer June 2016- Dec 2016

Teksystem/Presidio, Albuquerque, NM

Refocused Cisco CM and UC installations, two large hospital projects for Indian Health Service both in Gallup, NM 1600 ports and Chinle, AZ on the Navaho reservation, 800 ports and in St. Michaels, AZ 400 port business office.

Delivered technical expertise that was required to complete these projects on time

Provided a steady hand helping the project avoid both significant database and technical issues

Used many years of technical experience to in networking, VoIP, Trunking, wiring and cabling experience to help the customer fix many potential issues.

Provided user training for the Cisco CM and CU and Cisco Finesse Training for both the hospitals and local Albuquerque customers

Installation and Consulting Subcontractor February 2016- June 2016

TelecoNow, Salt lake City, UT

Worked as Project Manager, lead installer, programmer and trouble shooter on several medium sized installs, 60-200 locations

Installed the Avaya CM, IP Office, Cisco CM and UC and NEC systems including a national roll out of Cisco equipment for a plumbing wholesaler and another project for a hardware chain

Consulted for several mesh Wi-Fi systems and design of security systems

Hands-on abilities to solve many technical issues and consulting abilities to help smooth the way forward for several difficult and diverse installs including networking and VoIP

Contractor for LSI/BAE Systems for the U.S. Government October 2015 – January 2016

Subject Matter Expert – Telecommunications Consultant, Hill Air Force Base Layton UT

Performed cyber-security analysis and helped write a systems requirement document for an Air Force telecommunications project

Designed the project’s completely new telecommunications infrastructure

Used significant background in cyber security and practical knowledge of existing telecommunications networks to provide a much needed real world analysis for the project’s specifications

Helped with the crafting of the SOO, Systems Engineering and Testing Plans as well as the review of software risk management requirements for the RFP

General Manager/Project Manager

Uinta Telecommunications, LLC Park City, UT 1996 – September 2015

Managed day to day operations for an AVAYA Business Partner with over 1200 customers in the Metro Salt Lake City area

Project manager on all major projects for Uinta Telecom

Built the business to over 2 million per year in sales, managed the technical staff of 10 men, including the design and engineering, scheduling of projects, logistics and equipment procurement with direct bottom line responsibilities for all aspects of the business

Project management for various different technologies including cellular, wireless internet, fiber and outside plant

Designed and engineered Tele/Data networks including data centers, Avaya IP Office, Avaya CM, Avaya Border sessions controller Northern Telecom and Cisco CM and UC and Cisco data systems

EDUCATION

B.S. Urban Planning, University of Utah

AVAYA Nortel ROLM, ATT, Lucent product certifications

Relocation: Yes

Travel: Yes up to 100%

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