Data Entry Customer Service
Resume:
Tonya Denene Alston
Covington, Tennessee 38019
*************@*****.***
OBJECTIVE: Seeking a challenging career with a progressive company which will utilize my skills, abilities and education in the customer service and administrative field with over 10 years’ experience.
SKILLS: 10-key by touch, typing (55wpm), answering multi-line phone, meeting month end deadlines, balancing cash drawer, receiving and posting credit/debit card payments, experience on all office machines, great customer service expert, result focused, resolving conflicts, Microsoft Office, Word, Insurance Verification and Authorization, CPT Codes, ICD 10 codes, scheduling appointments, calculating liabilities, getting corrected orders from doctor’s office, Medicare Compliance.
EDUCATION: Diploma Received May 1988, Covington High School.
WORK HISTORY:
August 2016-Present Conifer Health Solutions: Patient Access Rep III, Duties: Registering patients for outpatient procedures, collecting copays and deductibles, answering phone, scanning documents, data entry, ICD 10 codes, CPT codes, verifying insurance, obtaining authorizations for procedures, discussing liabilities with patient before appointment, calculating liabilities, Medicare Compliance, Scheduling Appointments, following up with doctor’s for signed POC’s and Order of Verifications
May 2016-August 2016 St. Luke Christian Community Life Center: Secretary: Duties: Recording minutes from meetings, organizing Life Center Events (job fairs, college career day. Etc.), ordering supplies, food distribution, eligibility assistant, greeting and registering food recipients
Jan 2016-Apr 2016 H R Block: Tax Preparer, Duties: Preparing federal tax documents for clients, answering phone, filing, scanning, greeting clients, receiving payments from paying clients, loan advances on tax refund, scheduling appointments, balancing cash drawer
July 2014-Apr 2015 Manpower/Unilever: Line Reliever/Hand Packer, Duties: Relieving line workers for breaks and making sure line is stocked and ready for next shift. Inserting popsicles into boxes to go out to vendors.
Jan 2014-Apr 2014 H R Block: Tax Preparer, Duties: Preparing federal tax documents for clients, answering phone, filing, scanning, greeting clients, receiving payments from paying clients, loan advances on tax refund, scheduling appointments, balancing cash drawer
Jun 2013-Jan 2014 Manpower/Unilever: Line Reliever/Hand Packer, Duties: Relieving line workers for breaks and making sure line is clean and stocked for next shift. Inserting popsicles into boxes to be shipped to vendors
Nov 2012-Apr 2013 H R Block: Tax Preparer, Duties: Preparing federal tax documents for clients, answering phone, filing, scanning, greeting clients, receiving payments from paying clients, loan advances on tax refund, scheduling appointments, balancing cash drawer
Tonya Alston
Jun 2012-Oct 2012 Advanced Services Inc: Consumer Advocate, Duties: Receiving inbound calls from GE consumers, scheduling service appointments for GE consumers, ordering new parts and appliances for GE consumers and doing follow up calls with GE consumer after service call has been completed to make sure everything went well and close out the case file.
Jan 2012-Apr 2012 H R Block: Tax Preparer, Duties: Preparing federal tax documents for clients, answering phone, filing, scanning, greeting clients, receiving payments from paying clients, loan advances on tax return, scheduling appointments, balancing cash drawer
Sept 2006-Feb 2009 World Wide Lines: Decaler, Duties: Applying decals to mugs and plates of vendors choice and ship to vendors
Jan 2005-Apr 2006 H R Block: Tax Preparer, Duties: Preparing federal tax documents for clients, answering phone, filing, scanning, greeting clients, receiving payments from paying clients, loan advances on tax return, scheduling appointments, balancing cash drawer
May 1988-Sept 1997 Tops: Accounting Clerk/Packer, Duties: Paying company bills, data entry, input employee hours, meeting month end deadlines, answering phone, filing, faxing, assisting applicants with employment applications, working under pressure, balancing company checkbook, and packing legal pads into cartons to be shipped out to vendors.
REFERENCES AVAILABLE UPON REQUEST
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