Customer Service Line Operator

SHELDON FLOURNOY

Stockbridge, GA ***** 470-***-**** ****************@*****.***

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than Number years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Diligent problem-solver with resourceful approach to challenges and organized style. Leverages Area of expertise expertise to manage job functions. Excellent communicator with focus on results. Forward-thinking professional offering more than Number years of experience working in demanding, deadline-driven environments. Excellent skills servicing Type systems, making repairs, and conducting warranty work.

Reliable Installer with Number years of experience in Industry roles. Lifts up to Number pounds safely and effectively and follows directions to complete tasks accurately. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.

Mechanical Knowledge

Repair services

Inventory oversight

Performance improvement

Technician, 12/2019 to Current

Flournoy Roadside Llc – Stockbridge, GA

Maintained quality assurance and customer satisfaction objectives. Executed diagnostics, troubleshooting and evaluations on Equipment. Organized work to meet demanding production goals. Completed job reports and logs immediately following service calls. Delivery Driver, 06/2004 to 09/2019

USPS – Savannah, GA

Completed on-time deliveries by choosing best and most efficient routes. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Operated vehicle safely in highly congested areas with no traffic violations. Completed rush deliveries on tight timetables to satisfy customer needs. Delivered packages to customer doorsteps and business offices. Fostered positive working relationships with regular customers. Loaded truck and properly secured items to prevent damage for deliveries. Installer, 05/2001 to 06/2004

Comcast Contractor – Savannah, GA

Operated tools, equipment and machinery according to safety standards. Laid out materials and system components to prepare for installation. Installed complete systems at new residential and business construction sites. Calculated materials and time needed for each job. Inspected installations to check for functionality and maintain customer satisfaction. Completed troubleshooting of malfunctions and diagnosed issues. Troubleshot and repaired broken Type systems or installed updated ones for best-in-class service. Worked with diverse types of weather and ground conditions. Car Salesman, 05/1998 to 03/2001

Kia Motors – Albany, GA

Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,

Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.

Negotiated purchase prices and explained sales, warranty and optional products. Greeted customers on lot and in showroom to answer questions about brand and available inventory. Line Operator, 02/1996 to 03/1998

Tyson Foods – Dawson, GA

Followed best manufacturing practices for operation of production equipment. Followed job order for product specifications, dimensions, tolerances and sequence of operations. Inspected finished products for quality and adherence to customer specifications. Reduced accidents and injuries by observing safety policies and procedures. Loaded and unloaded product on and off conveyor line by routinely lifting up to Number pounds. Checked inventory supply and stock bins to maintain proper stock levels. Inspected products and machines to maintain quality and efficiency. EDUCATION

06/1995

Terrell High School - Dawson, GA

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