Administration Manager Project Director
Resume:
Renée Stewart
Sanford, FL *****
Objective: To secure a position where my experience is utilized and there is opportunity for growth and long- term commitment.
PROFESSIONAL ATTRIBUTES
Work and interact well with others
Excellent documentation skills
Well versed in Twelve Step programs
Willing to apply existing skills to related areas
Able to accept responsibility
Punctual, dependable, hard worker and self-motivated
Willing to learn new skills
CERTIFICATIONS
Specialist in Alcohol and Drug Studies
Certified Addictions Treatment Counselor - I
Adult Anger Management Facilitator
Experience:
7/13/18-3/20/2020 Audibel Hearing Center
2601 W. Lake Mary Blvd. #209
Lake Mary, FL 32746
Patient Care Coordinator
Greets warmly and maintains a friendly, welcoming relationship with all patients and clients, including among others, specialist and office staff
Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
Responsible for answering phones and greeting patients with the utmost professionalism and care
Schedules new patients and collects all necessary information in order to verify insurance with carrier
Accurately and completely enters patient information and demographics into computer system
Submits patient insurance information in a timely fashion to ensure benefits are verified
Submits patient insurance information in a timely fashion to ensure benefits are verified before the patient’s initial evaluation
Provides patients with an explanation of their benefits and thoroughly answers all questions
Calls and confirms new patient appointments
Collects co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures. Inform patient of any outstanding balance and issues receipt when monies are collected
Follow up on “no show” patients on a daily basis
Maintains patient confidence and protects operations by keeping information confidential
Maintains schedule targets by reporting percentages of arrivals, cancelations, and rescheduled appointments to Regional Administration Manager
8/13/12 to June 2016 Solutions-Recovery, Inc.
2975 S. Rainbow Blvd.
Las Vegas, NV 89146
Co-Occurring Program Coordinator
Maintain the co-occurring wait list and coordinate admissions
Admit and orientate co-occurring clients
Weekly reporting for co-occurring clients
Coordinate adjunct services for co-occurring clients
Provide case management support to co-occurring clients
Provide crisis management and conflict resolution
Communicate with outside agencies and referral sources
Cross train and provide staff support with patient care manager 11/13/10-8/8/12 Central Recovery Las Vegas
3321 N. Buffalo Dr., Suite 100
Las Vegas, NV 89129
Community Program Manager
Responsible for overall operations of program
Responsible for program development and program certification
Responsible for supervision of all staff, hiring, annual reviews and pay increase recommendations.
Responsible for billing
Assess perspective clients, complete intake interviews and/or provide appropriate referral services
Institute marketing efforts through presentations at local agencies, attendance of local networking events, and conferences
Intercede in crisis intervention
Provide individual and group counseling, clinical documentation, treatment triage; complete client assessments as well as personalized treatment planning
Provide Family Counseling and facilitate Multi-Purpose Family group
Provide written and verbal communications to the courts and/or other agencies as needed 8/18/08 to 11/8/10 I-ADARP, Inc.
6911 Hayvenhurst Ave., Suite 101
Van Nuys, CA 91406
Executive Director
Responsible for overall operations of facility
Responsible for program development
Responsible for the supervision of outpatient caseworkers as well as interns, provide ongoing training to staff, oversee weekly clinical staff meetings and counsel staff on how to deal with counseling clients as well as resolve their own issues
Responsible for the supervision of Youth Mentors and Project Director with our Probation Projects providing direct services to at-risk youth
Institute marketing efforts through presentations at local agencies, attendance of local networking events, and conferences
Ensure compliance with Federal, State and County agencies as well as all funding sources
Reduced field operating expenses by nearly $50,000 annually, while strategically aligning the Service location to support on-going changes and growth within the structure of the program.
Moved key facility to improve operational efficiency, reducing fixed facility-related expenses. Negotiated lease agreement that incorporated tenant improvements to ensure a clean and safe environment for staff and clients that met Federal, State and County requirements
Responded to RFP’s that resulted in 4 awarded 5 year contracts amounting to $694,000.00 annually 8/18/08 to 11/8/2010 Cri-Help Inc. Outpatient Services 8330 N. Lankershim Blvd.
North Hollywood, CA 91605
Director of Outpatient Services
Responsible for overall operations of facility
Responsible for program development and program certification
Responsible for supervision of all staff, hiring, annual reviews and pay increase recommendations.
Responsible for billing
Assess perspective clients, complete intake interviews and/or provide appropriate referral services
Institute marketing efforts through presentations at local agencies, attendance of local networking events, and conferences
Intercede in crisis intervention
6/13/06 to 7/31/08 Central Recovery Los Angeles
5941 Variel Ave
Woodland Hills, CA 91367
Program Director
Responsible for overall operations of facility
Responsible for program development and program certification
Responsible for supervision of all staff, hiring, annual reviews and pay increase recommendations.
Responsible for billing
Assess perspective clients, complete intake interviews and/or provide appropriate referral services
Institute marketing efforts through presentations at local agencies, attendance of local networking events, and conferences
Intercede in crisis intervention
Provide individual and group counseling, clinical documentation, treatment triage; complete client assessments as well as personalized treatment planning
Provide Family Counseling and facilitate Multi-Purpose Family group
Provide written and verbal communications to the courts and/or other agencies as needed 10/14/03 to 6/12/06 Pasadena Recovery Center
1811 N. Raymond Ave.
Pasadena, CA 91103
Director of Outpatient Services
Responsible for the supervision of outpatient counselors as well as interns, provide ongoing training to staff, oversee weekly clinical staff meetings and counsel staff on how to deal with counseling clients as well as resolve their own issues
Responsible for billing
Assess perspective clients, complete intake interviews and/or provide appropriate referral services
Chart monitoring and auditing to ensure documentation is being completed in a timely manner and to ensure quality services are being provided to the client
Insurance Authorization and Utilization Review
Provide individual and group counseling, clinical documentation, treatment triage; complete client assessments as well as personalized treatment planning
Provide written and verbal communications to the courts and/or other agencies as needed
Well versed with County and State funded agencies, i.e. Medi-Cal, Drug Courts, Prop – 36, General Relief, SASCA, etc.
2/15/99 to 10/1/03 Impact Drug and Alcohol Treatment Center 1680 N. Fair Oaks Ave.
Pasadena, CA 91103
8/21/00 to 10/1/03 Caseworker
Responsible for caseload of approximately fifteen clients
Provide direct treatment services to clients in outpatient and residential therapeutic community
Provide individual and group counseling, clinical documentation, treatment triage; complete client assessments as well as personalized treatment planning
Intake Interviews with client’s entering treatment
Responsible for working with and the training of other caseworkers
Attendance of clinical staff meetings and case presentations of client’s progress in same, and intervention in crisis situations
Assist clients in obtaining transitional sober-living, refer clients (as needed) to the Department of Vocational Rehabilitation and the offices of EDD for job placement and/or develop skills for employment
Facilitate Relapse Prevention Education groups that range from ten to twenty clients, in a twice a week format at our Outpatient facility
Facilitate progress through their Relapse Prevention workbooks and initiate targeted writing assignments on a weekly basis
Assist in implementing a final Relapse Prevention Plan for clients entering Aftercare 5/17/99 to 8/21/00 Senior Counselor – Residential Facility
Responsible for complete supervision over Probationary Staff, meetings and coverage of assignments
Responsible for resident activities, determination of appropriate interventions, attendance of Clinical Staff and In-Service Training meetings
Intercede in crisis intervention
2/15/99 to 5/17/99 Client AID - Social Service Assistance
Interview clients and fill out necessary forms to apply for public assistance, while in treatment, from the Department of Social Services and accompany on scheduled appointments
Determine client eligibility for State Disability and assist clients in filling out necessary paperwork.
Assisted in end of the month vendor billing
Kept all files of active clients up to date and insured clients were up to date with all necessary paperwork and scheduled appointments
REFERENCES AVAILABLE UPON REQUEST
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