Customer Service Assistant Manager
Resume:
Jessica Koeppel
Retail Manager
Ogdensburg, NJ **439
****.*******@***.***
I am looking to obtain a career in which I can portray my abilities and skills in the beauty industry. I would like to provide my employer with enthusiasm, hard work, talent and dedication. Willing to relocate: Anywhere
Work Experience
Retail Operations Manager
Ulta Beauty - Ledgewood, NJ
February 2021 to Present
I became the Retail Operations Manager in February and transferred to a brand new store in Ledgewood, NJ. I am goal oriented, timely and a quality decision maker. I am responsible for all store operations, including inventory-related processes, merchandise resets, and visual ad sets. I am also held accountable for meeting/exceeding sales and operational goals. I establish strong vendor partnerships that are beneficial in delivering planogram expectations.
Prestige Beauty Advisor
Ulta Beauty - Rockaway, NJ
November 2020 to February 2021
Due to a change in structure to the company, the Prestige Manager position was eliminated. However, i did remain with the company to further grow my career when there were openings. Prestige Sales Manager
Ulta Beauty - Rockaway, NJ
November 2017 to November 2020
As a Prestige Manager for Ulta, I lead a team of Prestige Beauty Advisors and Boutique leads which consist of Clinique, Lancome, and Benefit Cosmetics. I am accountable for all aspects of the prestige business including boutiques, fragrance, cosmetics, and skin care. I drive my business by focusing on performance, people, and process. I am very goal oriented and use all tools given to me in order to succeed. I lead prestige events monthly to increase numbers in specific brands, and have made all but one of them. I create strong partnerships with brand partners to ensure Ulta Beauty culture and brand standards are being met. I am very collaborative and a team player. I coach and develop my team to help succession plan them into their next role. My favorite part of the job is the interaction with the guest. I love sitting them down and showing them their perfect product as well as adding on complimentary items. Assistant Manager
e.l.f. Cosmetics - Rockaway, NJ
October 2016 to November 2017
I started working for e.l.f cosmetics as a key holder in July of 2016, and have since been promoted to assistant manager of the Rockaway location. I continue to be a great leader and strive to be better every day. I am constantly doing makeovers and helping people find products that best fit their needs. In being an assistant manager, just like when I was a key holder, my duties include closing and opening the store, practicing excellent organizational skills, being a leader, and portraying amazing customer service. Key Holder
e.l.f. Cosmetics - Rockaway, NJ
July 2016 to October 2016
I have been a key holder at elf cosmetics located in the Rockaway Townsquare Mall from July of 2016 to present. The store opened July 15, 2016. In being a key holder (part of the managerial team), my duties include closing and opening the store, practicing excellent organizational skills, being a leader, and most importantly, portraying amazing customer service! In addition, I also do mini demos in store and full face makeover for any event, or if you just want to come in and learn some tips and tricks! I am looking to move forward in this industry.
COSMETICIAN
HARMON BEAUTY SUPPLY
September 2012 to July 2016
I started working for Harmon in Franklin, NJ on September 4 2012. I began my position as a part-timer, and held out that position until I became the lead associate of the store, which means I obtain a key, and I was also promoted to the stores cosmetician. In this field, I managed, ordered, and put out all of the cosmetics. I made sure that my aisle was ALWAYS neat and organized to maintain my customers happiness. I had to choose between being lead associate and cosmetician because I could no longer be both. I chose to be cosmetician because my love of makeup is so strong and is a passion of mine. I love this field and would love to pursue a long lasting career in it. I was cosmetician for a year and learned so much that I would love to portray onto others. I have the ability to lead, inspire, and teach other people. I listen to how others feel and do what is best for the company and employees. I would absolutely love to be a part of this team.
Education
Diploma
Wallkill Valley Regional High School
2014
County College of Morris
Skills
• Microsoft office, PowerPoint (4 years)
• Sales Management (6 years)
• Makeup Application (6 years)
• Assistant Manager Experience (6 years)
• Upselling (9 years)
• Store Management Experience (6 years)
• Retail Sales (9 years)
• Marketing
• Merchandising (9 years)
• POS (9 years)
• Retail Management (6 years)
• Planograms (4 years)
• Salesforce
• Inventory Control (6 years)
• Loss Prevention
• Pricing
• Profit & Loss
• Recruiting
• Cash Handling
Assessments
Retail Customer Service — Expert
September 2020
Comprehending and responding to retail customer needs. Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
I am proficient in Microsoft Powerpoint, Excel, and Word. I have strong communication, marketing and leadership skills. I thoroughly enjoy merchandising and marketing through social media platforms.
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