Customer Service Representative

Janine M Abood

** ****** **** ● Albrightsville, PA 18210 ● 646-***-**** ● *************@*****.***

OBJECTIVE: To obtain a challenging position, in a growth oriented company, where I can effectively demonstrate my skills and further my development.

QUALIFICATIONS:

• Outstanding customer service and interpersonal skills

• Highly organized, with great attention to detail and follow through

• Able to quickly learn new procedures and methods

• Ability to exercises initiative, achievement, and independent judgment

• Dependable and able to perform without supervision SPECIALIZED TRAINING:

• Type 75wpm

• Knowledge in Quick Books

EXPERIENCE:

Creative Carpet Care Ltd. Brooklyn, NY

Bookkeeper/Administrative Assistant 2/2000-6/2019

• Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes

• Operated computers programmed with accounting software to record, store, and analyzed information

• Complied with federal, state, and company policies, procedures, and regulations

• Debited, credited, and totaled accounts on computer spreadsheets and databases, using specialized accounting software

• Classified, record, and summarized numerical and financial data to compile and kept financial records, using journals and ledgers or computers

• Calculated, prepared, and issued bills, invoices, account statements, and other financial statements according to established procedures

• Compiled statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses

• Coded documents according to company procedures

• Accessed computerized financial information to answer general questions as well as those related to specific accounts

• Operated 10-key calculators, typewriters, and copy machines to perform calculations and produce documents

Adler Services Inc. Brooklyn, NY

Customer Service Representative 6/1987-1/1999

• Conferred with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints

• Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

• Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills

• Checked to ensure that appropriate changes were made to resolve customers' problems

• Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments

• Referred unresolved customer grievances to designated departments for further investigation

• Determined charges for services requested, collect deposits or payments, or arrange for billing

• Completed contract forms, prepare change of address records, and issue service discontinuance orders, using computers

EDUCATION:

New Utrecht High School Brooklyn, NY

High School Diploma

REFERENCES: Available Upon Request

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