Front Desk Customer Service
Resume:
Bonnie B. LaBeaud
New Orleans, LA 70117
*********@*****.***
OBJECTIVE
To obtain a full time position with a public or private sector where I can perform my professional skills and experience with a growing company.
Abilities
Good oral and written communicator. Work well with others, team player, goal oriented, multitaskers, very quick learner, take great pride with all job performance. Deliver effective customer skills, patience while assisting others, strong background in computers programing, medical terminology, safety techniques, procedures, JHCO, and HIPPO. Enjoy working with others, learning new things self-taught and motivator. Professional positive, show leadership, and an intelligent individual.
Employment History
Superior Options of Louisiana Inc. Gretna, LA June 2, 2014- Current
Personnel Coordinator
Responsible for knowledge and establishment Policies and Procedures willingly and knowing to carry out the published polices of the agency and of all Programs and Home Emergency, Back-Up Plans Evacuation, Supervised Independent Living Programs. Participate in programs of all pre services and in service trainings. Properly maintain all hired individual applications and employees referrals upon interview and hiring forward all to the Director of Personnel. Attend all scheduled staff meetings with Supervisors inform them of staff changes, placements and implement major operational changes for replaced staff. Carefully hire individuals to work with clients with development challenges and work closely with facilitator for each given case load. Work as needed with clients with DSP if not available to work scheduled shift. And perform other health and safety related duties as requested by their facilitator. Contribute to development a positive relationship with all staff placed and with each client and make sure the guardian and client satisfied with ongoing scheduled services.
Program Coordinator/ Facilitator
Responsible for knowledge and establishment of all Policies and Procedures willingly and knowing to carry out the published policies of the agency and maintain the policies and procedures of the Home Emergency, Evacuation and Health and Safety for all Programs. Required attend all meeting for program and services. Address all service plans work closely with case management, clients, and guardians. Attend all mandatory quarterly and annual CPOC for client on assigned case load. Participate in programs of pre –service and in service training, proper maintain service documentation as specified in the standards of Agency. All records and forms will be completed and submitted to case management, Make sure all clients as ongoing services and as assigned qualified Staff that trained and certified to work with clients, family to continue on going implemented service plans that required, Supervisor, intake, and training all assigned DSPs. Practice preventive safely and health care techniques and obtain immediate treatment in case of illness or accident. Make sure all Service plan, Back Up, Evacuation Plans, and all Client Data is current. Mandate hours of training home visits, and all trained type(s) for clients receives per the Plan of Care. Keep a positive relationship with DSPs, Staff, clients, family, and case management.
DSP
Responsible for overall direct support for the person assigned. Attend all needs of the consumer such as personal hygiene, household chores, community outings, Redirect or intervene during behavioral episodes as needed to ensure the safety, health, welfare, and environmental well-being for clients. Mandate and follow all strategies per Service Plan, Care Plan, and Behavior Plan for the particular client. As the DSP must alert to respond to clients’ needs practice fire drills, supervised and monitor client even slipping. Responsible for acting as a skilled trainer based on given clients’ needs, help with cooking, shopping, house maintained and administer medications and or prompt medical devices. Must be also conscious of safety to prevent all incidents or potential hazards. If incident occurs carefully complete CIR and forward to proper authority. Contribute to the development and keep a positive relationship with client, supervisor, families, community, and case management. Report and attend ongoing training and certifications.
Lake Forest Charter NO. LA
1/2009 -8/2011
Assisted while permanent teacher absence managed classroom help and coordinate fund raisers, and prepare students with LEAP and ILEAP as needed during or after school hours.
Supervised Independent Living
#1Priority Personal Care Service Chalmette, LA
12/2008-8/2013
Assist with supervised client with managing their service plans, complete daily takes, administer medication, document progress notes, and help with all needs pertaining to client. Redirect and keep client safe and health at all times. Attend training doctor appointment, personal care needs. Display and provide a great quality of care. Help improve, enhance independent living.
Ochnser Hospital New Orleans, LA
Duties check in patient for surgery work closely with nurses, families, and physicians. Clear patients for surgery, take insurance payments, and reviewed an utilized the HEALTH INFORMATION SYSTEM and STAT COM SYSTEM, coordinate forms and document client data. Guide visitors to and for Recovery Room and find rooms for admitted patients. Answered and address all incoming calls and questions in a professional manner.
Front Desk Agent
St Ann Hotel/ St Louis New Orleans, LA
Greeted guest arriving and departing post payments, audit, and complete monthly inventory work closely with housekeepers and engineering department. Managed and monitor front desk and assisted with chief complaints from staff or quest.
Mathematics Instructor New Orleans, LA
New Orleans, LA
Mathematics Instructor New Orleans, LA
08/2000-8/2003
Supervised managed and taught Reading and Mathematics to student in a small setting lecturing, demonstrating and performing teaching methods. Monitored staff accountability and organized staff meetings, projects manage fund raisers. Enhanced, motivate educational growth. Attend staff meeting and training.
Counselor Student Ambassador
08/1994-05/1999 Dillard University New Orleans, LA
Assisted interested students, guided tours, traveled to various high schools and university fairs scouting interested students to attend. Monitored student meetings, attend events local and national throughout the United States of America.
Customer Service Representative
08/1995.12/1997 Cingular Wireless New Orleans, LA
Delivered effective customer service and communicated with problem solving offered credit and budgeting for financial difficulties.
Retail Sales Clerk/ Beauty Advisor
Walgreens Drug New Orleans, LA
Cash handling, inventory record keeping, answering high incoming calls, greet customers, assist and advised customers with suggestions, operate cash register, and trained new employees.
Education History
Dillard University New Orleans, LA
8/1994-5/1999 Bachelor of Science Pre-Dentistry/ Biological Sciences
Our Lady Holy Cross University New Orleans, LA
Pre- Nursing
08/30/2003-08/30/2004
08/26/2010-08/26/2012
12/2006-12/2007
Honors
Team Player Awards, Culture of Yes at Ochsner Hospital four times and high rating s for new employees for work completion for three month and six months evaluation for employees.
GREAT LEADERSHIP OF TODAY’S SUCESSFUL LEADERS FALL 2003-
Additional Information
References Available
Willing to relocate. Available to start work immediately upon request.
Contact this candidate