Loan officer / night audit / real estate agent / insurance broker
Resume:
I am highly eager to learn, self-motivated, adaptable and responsible towards my career whilst I
always seek to progress in reputable firms in order to keep gaining valuable experience and which
I will invest to execute the company’s mission.
PROFESSIONAL EXPERIENCE
2018 - 2021 Lahoya Suites Beirut - Lebanon
Night Audit and Night Manager
. Check daily data reservations
. Transactions review (check-in, check-out, telephone charge, housekeeping charge, rates, refund, and void)
. Identify customer’s needs, clarify information, research issues and provide solutions. . Deliver qualitative services to customers.
. Sending daily reports to GM, FOM, and Accounting. 2016 - 2021 ‘Al Barqan’ Insurance Company - Beirut - LB Freelance Insurance Sales Executive
. Target prospect new clients and leads.
. Explore and understand customer’s needs.
. Recommend and sell adequate insurance plans and policies.
. Coordinate and follow up with back office to ensure customer satisfaction. 2016 – 2017 Ceaser Park Hotel Beirut - Lebanon
Night Audit
- Working closely with account manager and FOM
- Check daily data reservations
- Transactions review ( check-in, check-out, refund, void, in house, rates and other departments)
WAEL Z. MERHI
Lebanese Aley, Lebanon
***********@*******.***
OBJECTIVE
- Identify customers needs, clarify information, research issues, provide solutions
- Delivering qualitative services to customers
- Sending daily reports to accounting and FOM
2013 – 2021 Own Business buy and sell used cars
- Explore customers needs and provide recommendations
- Provide customers high quality service
- Stay up-to-date with market prices and conditions
- Maintaining close contact with major uses car dealerships 2013 - 2020 Vitas s.a.l - Beirut - LB
Customer Relation Officer
. Assisting in management of routine customer requests and queries.
. Preparing and documenting client details in accurate manner.
. Developing reporting applications and delivery within timelines.
. Coordinating with financial advisors relating to investment products and services. . Actively seeking out new sales opportunities through cold calling.
. Serves customers by selling micro-finance products and meeting customer needs. . Serving existing accounts, obtain orders, and establishing new accounts by planning and organizing daily work schedule to call on existing or potential customers.
. Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions.
. Delivering ongoing market analysis and assessment of competitors.
. Address client concerns and ensure resolving of issues in timely manner.
. Maintaining contact with clients giving regular updates. 2011 – 2016 Al Qasr Restaurant Aey - Lebanon
Wedding reservations
- Gaining strong knowledge and understanding client.
- Working closely with the Wedding planners to prospect pitch and new business.
- Organizing weekly team meetings with directors.
- Identify customer’s needs, clarify information research, and provide solutions. 2010 – 2011 Nahawand Restaurant
Beirut - Lebanon
Captain Waiter
- Serving food orders for dine-in customers.
- Maintaining the restaurant is always tidy, clean and ready. 2009 – 2010 Safir Hotel
Bhamdoun – Lebanon
Chef Steward and Chef Leader Trainer
- Maintaining the kitchen is always tidy, clean, sanitized and ready.
- Monthly inventory equipment.
- Ordering cleaning products.
- Keep the staff clean, hygienated and sanitized
2006 – 2007 Rotana Arjan
Beirut – Lebanon
Room Service Supervisor
- Serving food orders for dine-in customers
- Serving amenities
ACADEMIC BACKGROUND
2021 -2022
Sociology
Lebanese University – Sakyet Al Janzeer
2011 – 2012
Faculty of LAW
Lebanese University - Al Hadath - Beirut - LB
2007 – 2010
Banking and Finance
Arts, Science and Technology University (AUL)
2004 – 2006
Lebanese Baccalaureate, Sociology and Economics
Maroun Abboud Official School - Aley - LB SKILLS
- Computer skills (Word, Excel, Windows, Micros, PMS, Amadeus) - Well
- Excellent Communication and Organizational Skills
- Team Player
References Available Upon Request
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