*

I am highly eager to learn, self-motivated, adaptable and responsible towards my career whilst I

always seek to progress in reputable firms in order to keep gaining valuable experience and which

I will invest to execute the company’s mission.

PROFESSIONAL EXPERIENCE

2018 - 2021 Lahoya Suites Beirut - Lebanon

Night Audit and Night Manager

. Check daily data reservations

. Transactions review (check-in, check-out, telephone charge, housekeeping charge, rates, refund, and void)

. Identify customer’s needs, clarify information, research issues and provide solutions. . Deliver qualitative services to customers.

. Sending daily reports to GM, FOM, and Accounting. 2016 - 2021 ‘Al Barqan’ Insurance Company - Beirut - LB Freelance Insurance Sales Executive

. Target prospect new clients and leads.

. Explore and understand customer’s needs.

. Recommend and sell adequate insurance plans and policies.

. Coordinate and follow up with back office to ensure customer satisfaction. 2016 – 2017 Ceaser Park Hotel Beirut - Lebanon

Night Audit

- Working closely with account manager and FOM

- Check daily data reservations

- Transactions review ( check-in, check-out, refund, void, in house, rates and other departments)

WAEL Z. MERHI

Lebanese Aley, Lebanon

+961******-**)

adrjkw@r.postjobfree.com

OBJECTIVE

- Identify customers needs, clarify information, research issues, provide solutions

- Delivering qualitative services to customers

- Sending daily reports to accounting and FOM

2013 – 2021 Own Business buy and sell used cars

- Explore customers needs and provide recommendations

- Provide customers high quality service

- Stay up-to-date with market prices and conditions

- Maintaining close contact with major uses car dealerships 2013 - 2020 Vitas s.a.l - Beirut - LB

Customer Relation Officer

. Assisting in management of routine customer requests and queries.

. Preparing and documenting client details in accurate manner.

. Developing reporting applications and delivery within timelines.

. Coordinating with financial advisors relating to investment products and services. . Actively seeking out new sales opportunities through cold calling.

. Serves customers by selling micro-finance products and meeting customer needs. . Serving existing accounts, obtain orders, and establishing new accounts by planning and organizing daily work schedule to call on existing or potential customers.

. Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions.

. Delivering ongoing market analysis and assessment of competitors.

. Address client concerns and ensure resolving of issues in timely manner.

. Maintaining contact with clients giving regular updates. 2011 – 2016 Al Qasr Restaurant Aey - Lebanon

Wedding reservations

- Gaining strong knowledge and understanding client.

- Working closely with the Wedding planners to prospect pitch and new business.

- Organizing weekly team meetings with directors.

- Identify customer’s needs, clarify information research, and provide solutions. 2010 – 2011 Nahawand Restaurant

Beirut - Lebanon

Captain Waiter

- Serving food orders for dine-in customers.

- Maintaining the restaurant is always tidy, clean and ready. 2009 – 2010 Safir Hotel

Bhamdoun – Lebanon

Chef Steward and Chef Leader Trainer

- Maintaining the kitchen is always tidy, clean, sanitized and ready.

- Monthly inventory equipment.

- Ordering cleaning products.

- Keep the staff clean, hygienated and sanitized

2006 – 2007 Rotana Arjan

Beirut – Lebanon

Room Service Supervisor

- Serving food orders for dine-in customers

- Serving amenities

ACADEMIC BACKGROUND

2021 -2022

Sociology

Lebanese University – Sakyet Al Janzeer

2011 – 2012

Faculty of LAW

Lebanese University - Al Hadath - Beirut - LB

2007 – 2010

Banking and Finance

Arts, Science and Technology University (AUL)

2004 – 2006

Lebanese Baccalaureate, Sociology and Economics

Maroun Abboud Official School - Aley - LB SKILLS

- Computer skills (Word, Excel, Windows, Micros, PMS, Amadeus) - Well

- Excellent Communication and Organizational Skills

- Team Player

References Available Upon Request

Contact this candidate