BROOKS VADNER

adrjkg@r.postjobfree.com 678-***-**** Buford, GA 30518

Summary

Skills

Sensitive Material Handling

Recordkeeping and Bookkeeping

Strong Organizational Skills

Verbal and Written Communication

Office Equipment Operation

Mail Management

Check Processing

Detailed Meeting Minutes

Resource Coordination and Allocation

Travel Administration

Confidentiality and Data Protection

Appointment Coordination

Types 55 WPM

Multitasking and Time Management

Professional and Courteous

Executive Presentation Development

Computers and Technology

Judgment and Decision Making

CRM and Office Management Software

Advanced MS Office Suite Knowledge

Program File Distribution

Records Management Systems

Research and Analytical Skills

Insurance Eligibility Verification

Database and Client Management Systems

Multi-Line Telephone Systems

Timeline Planning and Management

Document Retrieval

Excel Spreadsheets

Supply Inventory Control

Ease with Computers and Technology

Memo Preparation

Task Prioritization

Microsoft Office

Meticulous Attention to Detail

Transporting Files

10-Key Proficiency

PC Proficient

Document and File Management

Cash Deposit Preparation

Data Entry Documentation

Microsoft Office Suite

Technologically Savvy

Workers' Compensation Knowledge

Experience

State Farm Insurance Companies Cumming, GA

Administrative Assistant

10/2021 - 04/2022

Property and Casualty Licensed in state of Georgia

Processing payments electronically and person to person

Interaction daily with the public

Maintained accurate department and customer records.

Directed customer communication to appropriate department personnel.

Managed scheduling for staff and monitored resource allocation to provide optimal coverage and service.

Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.

Composed correspondence, reports and meeting notes.

Coordinated appointments, meetings and conferences.

Prepared and prioritized calendars and correspondence.

Responded effectively to sensitive inquiries or complaints.

Managed inventory to ensure all supplies were in stock and within budget.

Provided secretarial and office management support while building cooperative working relationships.

Developed administrative processes to achieve organizational objectives and improve office efficiency.

Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.

Answered phone calls by two rings and asked appropriate questions to determine which department or staff member could be of service.

Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of three sales agents.

Drove customer feedback to deliver information to management for corrective action.

Handled incoming calls and directed callers to appropriate department or employee.

Elevated customer satisfaction ratings by resolving issues for speedy resolution.

Sorted incoming mail and disseminated correspondence to applicable departments.

Exceeded specific team goals by partnering with staff to share and implement best practices.

Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Composed, proofread and distributed clean and professional business correspondence and internal team communications.

Oversaw filing systems and scanned documents to manage physical and electronic documents and information.

Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.

Responded to customer issues to provide immediate resolution and improve retention.

Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

Strengthened operational efficiencies and traceability by developing organizational filing systems for records, agendas and reports.

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Developed and implemented efficient filing systems and customer database protocols.

DOMO Plastics Buford, GA

Shipping and Receiving Associate

08/2018 - 06/2021

Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.

Obtained required documentation to process shipments and support movement.

Produced reports on shipments, team performance and financial numbers.

Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.

Checked customer orders, labeling and documentation prior to shipment to avoid delays.

Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.

Monitored merchandise received and shipped from facility in computer system.

Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.

Organized deliveries by sorting and stocking receivables

Prepared documentation to track and report on damaged or missing items.

Maintained inventory of shipping materials and supplies.

Contacted vendors for information on inbound or outbound shipments.

Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.

Longhorn Steakhouse Alpharetta, GA

Corporate Trainer

07/1995 - 06/2018

Integrated technology into training methods by use of mobile applications.

Trained new technical trainers to promote consistency in customer service and quality.

Efficiently analyzed learning needs of departments to set realistic goals and determine training methods.

Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.

Executed [Number] annual training sessions for internal and external clients.

Educated team members on time and resource management to improve organizational efficiency and control costs.

Authored new training procedures and manuals for instructors.

Chose appropriate curricula and planned lessons to teach employees about subjects like [Type] and [Type] subjects.

Participated in professional organizations and pursued educational opportunities to upgrade job knowledge and training skills.

Boosted confidence of employees by providing skilled training to improve knowledge and productivity.

Produced [Number] training development programs using variety of vehicles including seminars, hands-on training and webinars.

Wrote, optimized and monitored training processes.

State Farm Regional Office John's Creek, GA

Administrative Assistant/Data Entry Clerk

08/1989 - 06/2005

Developed administrative processes to achieve organizational objectives and improve office efficiency.

Responded effectively to sensitive inquiries or complaints.

Maintained accurate department and customer records.

Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.

Provided secretarial and office management support while building cooperative working relationships.

Compiled and produced presentations and reports as directed by leadership team.

Responded to customer issues to provide immediate resolution and improve retention.

Compiled [Type] data and created reports and spreadsheets for use by [Type] department.

Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of [Number] [Job title]s.

Created and implemented new organizational and recordkeeping processes for notes, records and [Type] documents.

Supported office operations, managed client correspondence, tracked records and handled internal communications.

Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.

Attended meetings and took meticulous notes to disseminate to participants.

Kept office equipment functional and supplies well-stocked to promote efficient operations.

Sorted incoming mail and disseminated correspondence to applicable departments.

Answered phone calls by [Number] ring and asked appropriate questions to determine which department or staff member could be of service.

Prudential Financial Buford, GA

Data Entry

05/1985 - 08/1989

Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.

Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.

Compiled data from source documents prior to data entry.

Reviewed database entries to verify regulatory compliance.

Used data input interface to transcribe information from physical source documents into databases.

Exercised discretion in executing specific protocols based on data type and project scope, applying company policies and industry experience to create complete, useful records.

Proofread and edited documents to correct errors.

Gathered and documented statistical information to generate reports.

Revised standard operating procedures to reflect current practices.

Exceeded quality goals to support team productivity.

Volunteered to assist with special office projects, successfully completing tasks prior to deadlines.

Entered data into spreadsheets, documents and databases, maintaining 100% accuracy rate.

Education and Training

Gainesville Junior College Oakwood, GA

Associate of Applied Science in Early Childhood Education

06/1994

Georgia State University Atlanta, GA

Some College (No Degree) in Journalism

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