Project Consultant Executive Assistant

Michael F. Palmer

Pleasanton, CA ***** 925-***-****

******@*******.***

Resume

Summary

Seasoned hospitality professional with broad experience in the hotel, transportation, retirement, and low- income housing sectors. Participative leadership style. Strong analytical, planning, and organizational skills. Recognized for mentorship and coaching skills. Consistent, career-long focus on maintaining and enhancing the quality of physical assets through pro-active preventative maintenance and value-enhancing capital planning. Concentration on delivering the highest level of customer service to enhance satisfaction and build reservoir of goodwill. Excellent interpersonal skills developed over a lifetime of service in professional and informal roles. Parker Apartments was reviewed by Omar Jean

Google - Oct 5, 2021

5.0/5

I feel obliged to give this complex some credit where credit is due. I moved here about a month ago with some minor reservations having read the reviews about the management team. When I arrived mid-September, I had a chance to meet the new property manager who had started that week. He was incredibly friendly, attentive and offered me a direct line of communication should I have any issues. Move-in was a breeze with his help, he helped me work with maintenance to get keys and a tour of the property. Mike and I discussed that he was well aware of the concerns with package security, maintenance concerns and other issues he recognized were a challenge for the previous management team. About a week later, Mike had the package room secured 24/7 and completely distributed all packages and organized the remaining few. Since then, he has been enforcing that all packages be delivered either to the door of the resident or in the package locker. As the change is being implemented, it has drastically improved. I have not had any issues with packages and feel assured now that the package room is being controlled by the leasing office. As far as maintenance requests, I had an electrical outlet issue that was quickly fixed within a couple of days, no follow-up required. As a new resident, I'm really happy to see that the property owners have listened and made the necessary changes to the property management team. I'm fully confident Mike will continue to make the necessary improvements to make the Parker worthy of a 5-star review again. Keep up the good work. Building Amenities Customer Service Maintenance People Quality Rental Office Safety Speed Michael F. Palmer

Pleasanton, CA 94566 925-***-****

******@*******.***

2

Multi-Family Housing 2020 – Present

Property Manager – Parkside Glen (JRK Property Holdings) https://www.parksideglen.com

Community Manager – Parker (Greystar/DWS)

https://www.parkerberkeley.com

Assistant Housing Administrator – Lytton Gardens (Covia/Front Porch) Lytton Gardens is an Affordable Senior Community of 375 units located in Palo Alto https://covia.org/living/senior-living/affordable-communities/lytton-gardens/ Robert Half Office Team

Occupancy Specialist, Hunters View Phase II (John Stewart Company) Hunters View comprises 179 units of multi-family affordable housing https://huntersview.info/about-us/

Property Administrator, Arlington Hotel (Mercy Housing) The Arlington is a 154-unit SRO community of formerly homeless individuals https://www.mercyhousing.org/california/arlington-hotel/ Transportation 2014 - 2020

Owner – Pleasanton Limousines

• Providing car service to business and leisure clients

• Airport transfers, business appointments, wine tours, weddings Senior Housing 1998 – 2014 (not continuously)

Community Manager – Veterans Academy (Swords to Plowshares) The Veterans Academy is located on the former Army post in San Francisco’s Presidio National Park. Housing 108 formerly homeless veterans with disabilities.

Community Manager – Kent Gardens (Mercy Housing)

https://www.mercyhousing.org/california/kent-gardens/ Kent Gardens, located in San Lorenzo, California, features 84 units of housing for low-income seniors. Hamilton Apartments is a 92-unit Supportive-Housing SRO managed by Mercy Housing under contract to the Oakland Housing Authority

General Manager – Heritage Estates (Leisure Care)

https://www.leisurecare.com/our-communities/heritage-estates/independent-living/ Heritage Estates is a 250-unit senior community comprising a mix of market-rate & affordable units Michael F. Palmer

Pleasanton, CA 94566 925-***-****

******@*******.***

3

Executive Director – Chestnut Square at the Glen (Bethany Methodist) https://www.chestnutsquare.info

Chestnut Square is a 164-unit independent senior living community in Glenview, Illinois Executive Director – Mather Place of Wilmette (Mather LifeWays) https://matherplacewilmette.com

Mather Place of Wilmette is a 147-unit independent senior housing Hospitality 1986 – 2014 (not continuous)

Project Consultant – Annandale, Banks Peninsula, New Zealand (SMP Ventures) https://www.annandale.com

Project Consultant – Lake Kora, Adirondacks, New York (SMP Ventures) https://www.lakekora.com

Resident Manager – Embassy Suites – South San Francisco (Promus Hotel Corporation) https://www.hilton.com/en/hotels/sfosoes-embassy-suites-san-francisco-airport/ Hotel Manager – Embassy Suites Chicago (Promus Hotel Corporation) https://www.hilton.com/en/hotels/chidwes-embassy-suites-chicago-downtown/ Executive Assistant Manager – Mayfair Regent Chicago (Regent International Hotels) https://www.ihg.com/regent/content/us/en/about

Assistant Manager, Rooms Division – Regent of Auckland (Regent International Hotels) https://en.wikipedia.org/wiki/Regent_Hotels_%26_Resorts Certifications

Tax Credit Specialist Certified Occupancy Specialist RCFE Administrator Software

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