Data Entry Customer Service
Resume:
Lisa Guede
Thornton, CO *****
*.*****@*****.***
To obtain a challenging position with the opportunity to advance within the company.
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer Work Experience
Customer Service/Dispatcher
HVH TRANSPORTATION - Henderson, CO August 2018 to May 2020
I entered orders, scheduled deliveries, contacted customers to get loads, job biding, train new employees, dispatch drivers, load planning, dating entry, routing, some payroll, build spread sheets and help out any way I could. Company went bankrupt and closed without any notice.
Dispatch Supervisor
IST - Westminister, Co September 2015 to August 2018
I dispatch driver's in Texas to pick, up Frac sand, flyash and more. I do routing, scheduling, time management with drivers HOS according to DOT regulations, build spreadsheets, data enrty, planning, train new employees, invoicing, billing and some payroll.
dispatcher
transpro - Fort Collins, CO August 2014 to September 2015
Responsibilities
call customers for work and orders,route drivers,schedule jobs and drivers, make sure drivers were equipped with all the right tools to perform the job,customer service,data entry,tracking and dispstching
Accomplishments
I got the job done in a timely manner to please the customer. They requested only me to deal with certain Jobs and locations.
Dispatch Supervisor
Dispatch for Frac - Commerce City, CO March 2013 to August 2014
Maverick logistics
For the oil fields in North Dakota
I would do dispatching of Frac sand for the oil fields in Williston North Dakota from Denver terminal.
Driver's were dispatched according to their HOS and Dot regulations. I build maps and routes and made sure driver's picked up the right sand type that was ordered and if broke down called fleet
net to get them repaired asap. Made sure all driver's had the right portion places and Tero Cards on truck to be able to go on well sites or pick up's that may be on a Indian RESERVATION. Made sure all driver's got their requested time off and Always made sure of on time delivery and made sure driver's were always accounted for and making their pick up's in a timely manner. I also did load planning and contacted customers for loads and other jobs they may have needed covered. I did billing, invoicing, scheduling, routing, planning, data entry and customer service and whatever else needed to be done.
Dispatcher, fleet manager and recruiting
Western Freightways - Denver, CO January 2012 to March 2013
Ltl transportation company
Material and supply deliveries
I was a dispatcher for local and 48 states including Canada and also did driver recruiting and safety
I would dispatch driver's according to DOT regulations and HOS and schedule delivery appointments and get clearance papers for driver's to deliver in Canada. I also did job fairs for recruiting and did yard checks for proper equipment organized trailer loading procedures schedule driver's time off,
did dot training with new hires, also did routing, invoicing, billing, scheduling and driver's reviews on their performance. I also took care of all break downs by calling Fleet Net for repairs to assure on time delivery.
Driver Manager
LOCAL AND Otr - Denver, CO April 2011 to January 2012
Denver, co
Food delivery
I would dispatch driver's to deliver product to all MC Donald's and make sure all loads were covered and delivered on time. I would get the equipment ready and have the trailers spotted in correct warehouse door for loading, then check the trailer and invoices to make sure all product was on the trailer. I would then collect all invoices and give them to the correct driver. Assign trucks to driver's did driver evaluations, do drive around with drivers to make sure all safety points were being covered. I would do performance checks on drivers by secretly watching them to do performance reviews for driver's to receive raises and I trained other dispatchers. I did yard checks for equipment and to assure proper storage of product, check tire pressures and refer temps, routing, invoicing, scheduling, billing and data entry, I would also have to take supplies if forgotten out to site for driver's if needed.
Local Dispatcher, Billing, Customer Service
JBS CARRIERS - Greeley, CO March 2008 to March 2011
Transport and Storage - Materials
I helped get this company started. I trained all employees and the management on the TMW computer system. I was a customer service manager, planner and dispatcher. I then was in charge of drivers
to do interstate deliveries in Grand Island, NE., Greeley, CO., and Cactus, TX. Traveled to different customers to get contracts for loads and provided rates for the job. I was always respected by my customers, drivers and co-workers. I always got the job done and was on call 24 hours a day to ensure all loads were taken care of. I also realize this industry is not a 9- to 5 job and do not mind the long hours and hard work. Made sure my driver's went by DOT rules/regulations. I got the drivers home for
their time off request and for the holidays requested. I have been in charge of more than 367 drivers and dispatched by qual-com and verbally. I always made sure the drivers got their randoms done and made sure they qualified for their safety bonus. I believe
that you should always have 100% on time deliveries and also know how to do repowers to make sure this happens. If there is a weather issue or break down issue it is always best to notify the customer asap and make sure the driver is ok and get their ETA to the customer.
Good at multi-tasking and have great organization skills. I also know billing, spread sheets, payroll, data entry, and maintenance schedules for the trucks. I did yard checks and always kept track of trucks and trailers.
Management, Organization and Time Management
Dispatcher/Billing, Payroll, Weekend Manager, Trainer
Dispatcher / Fleet manager/ Planner/Help desk
Western Distributing Company - Denver, CO March 2005 to April 2008
Denver, CO
Transport and Storage - Materials
Dispatching, billing, payroll, load planner, scheduling, data entry, towing dispatch, OTR dispatching, local dispatching, and exotic car dispatch. Train new employees, answer phones, and some recruiting. Also was in charge of scheduling randoms and maintenance on trucks and getting driver's home for time off and the holidays.
Dispatcher / Fleet manager/ Planner/Help desk
Planner
Navajo Express - Denver, CO August 2004 to March 2005
Denver, CO
Travel, Transportation and Tourism
Dispatch drivers, preplan driver to make sure drivers get to shipper and receiver on time, routing. call shippers and customers, write purchase orders, do advances for unloading of trucks, payroll. Everything was done on an AS400 system. Got drivers home when needed, listened to their concerns and issues. Confirmed drivers took their breaks as required by DOT regulations. Issued bonuses when earned, communicating with drivers at all times. Planner. contact customers to get loads and get drivers to cover the load. Started by working nights and went to days at Navajo. I love to multi task and learn, therefore being able to help out in any area needed. Also did customer service-help desk, booked loads, called customers to quote pricing issues and to solve any of their problems or concerns. Confirmed all loads where picked up as scheduled and delivered as promised
.
Shipping & Receiving Manager
Ed Bozarth Chevrolet - Lone Tree, CO June 2003 to January 2005
Shipping and receiving. Parts delivery and pick-up. Also inventory, ordering, posting bills and billing. Mostly utilizing computers. Dealt with different vendors and do a lot of ordering. On a daily basis I do purchase orders and asset management, asset inventory control management. Kept track of daily inventory via computor and manual. Confirmed that inventory was accurate. Ran daily reports to track down special orders and overnight orders to make sure everything is going to be delivered on time for
our customers. Also dispatching of trucks to deliver parts and car shipments. Contacted customers for pricing of deliveries and did the billing.
Traffic Clerk, Admininstrative Assistant. Dispatcher
Dispatch Supervisor
Exel - Coors - Golden, CO May 2002 to November 2003
Golden, CO
Transport and Storage - Materials
Worked on Excel spreadsheets, human resource duties, traffic control in beer flow office. I performed work on computers with numerous software programs. I work on Word, Excel and Coors Vax system.
I do a lot of admin duties for the GM and other management personal. Worked on purchase orders, billing, asset management and inventory control. Inventory control and product loss control. scheduled loading and unloading of trucks and product coming into the warehouse. Responsible to tracking of all product inventory and delivery. Dispatched trucks on loads that needed to be picked up and delivered by scheduled times.
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Education
High school or equivalent
Skills
• Excel
• Microsoft Word
• Microsoft Powerpoint • Microsoft Office
• Asset Management • Help Desk
• Driving
• Logistics
Certifications and Licenses
Driver's License
Assessments
Logic & Critical Thinking — Highly Proficient
May 2019
Using logic to solve problems.
Full results: https://share.indeedassessments.com/ share_to_profile/4ab1305b0841b38fc8c7c8a73cdd7fd3eed53dc074545cb7
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