Customer Service Clinical Assistant

Hope Giudici

*************@*****.*** 539-***-**** Sapulpa, OK 74066

PROFESSIONAL SUMMARY

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

WORK HISTORY

Claires Boutiique. Glenpool, OK

Third Key Holder 08/2020 - 04/2021

●Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets..

●Accepted and processed customer returns.

●Improved customer service by projecting friendly and knowledgeable attitude.

GPM Investments. Broken Arrow, OK

Assistant Manager 08/2019 - 03/2020

●Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

●Increased sales revenues by promoting complementary products and educating customers about store promotions.

●Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

Oklahoma Center For Arthritis Therapy And Research. Tulsa, OK

Receptionist in Charge of New Referrals 01/2017 - 05/2017

●Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.

●Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.

●Scheduled appointments with specialists on behalf of clients.

●Preserved and prepared reports and treatment records

U.S. Navy. San Diego, CA

Military Police Officer and Dispatcher 01/1998 - 03/2001

●Utilized Multi-phone and camera systems to ensure proper security of base with efficient 2-way radio dispatching.

●Protected lives and property of military installation

●Provided emergency response security, eliminating hazards and potential dangers.

SKILLS

●Financial Recordkeeping

●Team Building and Motivation

●Health and Safety Procedures

●Computer Proficiency

●Verbal and Written Communication

●Administrative Support

●Reliable and Punctual

●Sales trends

●Merchandising understanding

●Maintaining Order

●Dispatch Communication

●Public Safety

EDUCATION

Platt College

Tulsa, OK

Expected in 08/2022

Certificate : Medical/Clinical Assistant

Hope Giudici

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