Customer Service Operations Manager

William Rose

**********@*****.*** • 818-***-****

www.linkedin.com/in/william-rose-a311467 • CA, 91307, US

Vice President of Operations

Top-performing, results-oriented professional with extensive experience enhancing sales, generating profits, managing store operations, and providing top-notch customer service.

Skilled at managing daily operations for complex companies and streamlining processes for maximum return on investment. Transformative change agent with proven results in turning around locations into highly profitable ventures through customer service excellence, productivity, and cost-effectiveness. Excellent at managing company portfolios and real estate assets, including commercial, industrial, and residential properties. Adept at spearheading projects from inception to completion within budgetary constraints. Articulate communicator with strong interpersonal, problem solving, decision making, attention to detail, time management, organizational, and strategic skills.

Areas of Expertise

Operations Management

Sales & Profits Maximization

Team Leadership

Customer Service

Events Management

Targets Realization

Property Management

Store Management

Customer Relationship Management

Career Accomplishments

Produced volume each year that surpassed set sales goals and increased business by 17% over the previous year.

Grew business by double-digit increases year over year by expanding our product lines to include fine jewelry, watches, and ready-to-wear and bringing our accessory business from under 1% to over 5% of total store volume.

Maximized sales through team training and workshops to achieve double-digit increases each consecutive year including a 19% increase over LY.

Trained well over 100 people on retail pro, and trained other store operations directors and managers on inventory control.

Career Experience

Notarized, INC Oct/2019 – Present

Vice President of Operations

Oversee all areas of a technology/real estate start-up. Manage long-term projects, initiatives, and expansions to help the organization to stay adaptable, appealing to new customers, and future-ready. Develop a company culture that reflected a winning mentality that encouraged high productivity.

Key Achievements:

Increased revenue by 300% year over year with gross company revenues exceeding $5M annually.

Improved efficiencies and profitability by re-developing existing company structures and departments.

Berkshire Hathaway Home Services Oct/2017 – Present

Realtor

Engage as a realtor representing both buyers and sellers for home purchases and investment strategies. Help home buyers find and buy a new home or commercial space.

Hublot - Los Angeles, CA May/2018 – Oct/2019

Store Director

Managed all areas of the Beverly Hills flagship location's operations. Collaborated with the staff to train team on clientele development and increasing returning clients to the boutique while delivering outstanding boutique experiences. Worked with community's network to organize the balance of the year's activities schedule.

Key Achievement:

Successfully opened a new location and surpassed all sales targets.

Breitling - Los Angeles, CA Nov/2017 – May/2018

Store Director

Hired and trained the team towards best practices and sales techniques to consistently attain sales targets. Devised and implemented robust strategies to leverage connections in the market to drive business to the boutique. Steered efforts in piloting new software and POS equipment, inclusive of CRM programs, digital client books, and inventory controls.

Key Achievements:

Opened the first West Coast Flagship for Breitling and laid the foundations for the boutique from the ground up.

Ranked as the second largest volume location within the US network.

Omega - Los Angeles, CA Oct/2010 – Sep/2017

Market Manager

Oversaw all facets of business for four California boutiques, with double digit increases annually in all locations and a total of over $12M annually. Delivered invaluable insight towards best practices in sales technique, operations, training, client development and team mentoring. Conducted training sessions to train sales teams and managers. Monitored all metrics among the other markets throughout the US network, including largest increases over LY, inventory shrinkage results, overall sales volume, training results, mystery shop results, and audits.

Key Achievement:

Successfully opened five California locations and also two other locations outside of California with a brand that has been aggressively expanding its footprint in the U.S. market.

Additional Experience

Store Director, Stuart Weitzman - Glendale, CA

Operations Manager, Louis Vuitton - Los Angeles, CA

Education

Business Administration

UCLA

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