Customer Service Specialist

J E N N I F E R H U D S O N - G R E E M A N

E: *********@*******.*** A: 1102 Lehigh Circle Tobyhanna, PA 18466 P: 570-***-**** OBJECTIVE

Family Service Specialist I

EXPERIENCE

Division of Child Protection and Permanency Randolph, NJ June 2013 - Present Resource Family Support Worker

● Develop resource homes for children in need of placement

● Serve as a liaison between resource parents and caseworker

● Visit resource families to monitor placements and process placement requests

● Facilitate family team meetings and trainings to new resource parents

● Participate in recruitment and write home studies Division of Child Protection and Permanency Randolph, NJ October 2006 – June 2013 Family Service Specialist

● Investigated allegations of child abuse and neglect

● Assessed the safety and risks to children in homes, as well as current foster/adoptive parents' homes

● Prepared detailed investigative reports according to procedures

● Evaluated potential foster care/adoption providers

● Assisted foster families in licensing process

● Removal and placement of children when needed

Monroe County Children & Youth Stroudsburg, PA September 2003 – October 2006 Caseworker

● Prepared psychosocial evaluations, family preservations plans, family wellbeing scales and risk assessments

● Conducted ongoing and crisis counseling for individuals and families

● Held client interviews and 24hr crisis intervention

● Created and implemented behavior modification plans

● Provided referrals to community resources and created partnerships with community service agencies Providence Community Services of Pennsylvania Tobyhanna, PA September 2002 – July 2004 Therapeutic Support Staff

● Responsible for home visits with foster parents and children to assess wellbeing and needs of the kids and families

Tobyhanna Christian Academy Tobyhanna, PA March 1999 – September 1999 Teacher Supervisor

● Developed curriculums and assisted teachers leading PreK to 2nd grade classes

● Supervised teacher and student interactions and maintained strong relationships with parents American Bible Societies New York, NY September 1988 – November 1993 Associate Director of Customer Service/ Supervisor of Customer Service

● Adhered to internal company regulations to guarantee customer satisfaction

● Hired employees and performed quarterly and annual staff performance reviews

● Reviewed confidential production performance and quality assurance reports

● Supervised and trained 31 employees

● Processed complaints and inquiries

● Managed all aspects of daily personnel operations EDUCATION AFFILIATIONS

College of New Rochelle New Rochelle, NY National Association of Female Executives B.S. Counseling Psychology 1993 Member

Borough of Manhattan Community College New York, NY Associates Degree Special Education 1990

Monroe County Technical School Bartonsville, PA

Certification in Nursing 1995

References available upon request.

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