NORA GONZALEZ

**** ******* **, ********, ***** **469

Home: 318-***-****

adrjih@r.postjobfree.com

SUMMARY

Customer Service position contributes to the efficiency of an organization and utilize strength's to anticipate and follow

through on customer's needs and communicate with enthusiasm and clarity.

SKILLS

Bi-lingual in English and Spanish Problem-solving abilities

High-energy attitude Detail-oriented

Adaptive team player Organized

EXPERIENCE

HILLCROFT MEDICAL CLINIC ASSOCIATION

Sugar land, TX

Cashier 02/2018 to Current

Received payments for appointment's and issued receipts reflecting zero balances or additional payments required to

bring accounts current

Collected and processed copayments and out-of-pocket charges using ECW.

Prepared daily shift close reports and balanced cash register to accurately reflect all transactions

Answered phones, responded to customer inquiries and transferred calls to appropriate staff members

ROSENBERG DERMATOLOGY

Rosenberg, TX

Medical Assistant 09/2016 to 06/2018

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate

effective treatment

Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory

analyses

Organized charts, documents and supplies to maintain team efficiency

Conducted patient interviews to gather health history, vital signs and information about current medical issues

Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process

Educated patients about medications, procedures and physician's instructions

Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies

Scheduled appointments for patients via phone and in person

Sterilized medical equipment after each procedure

Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of

quality healthcare

NACOGDOCHES MEDICAL CENTER

Nacogdoches, TX

Patient Access Representative 11/2014 to 11/2015

Greeted customers, answered general questions and directed to appropriate locations

Handled payment processing duties and provided customers with receipts and proper bills and change

Welcomed patients to front desk and obtain id for accurate registration to the emergency room

GOLDEN EYE CLINIC

Center, TX

Front Desk 04/2010 to 05/2014

Delivered an exceptional level of service to each customer by listening to concerns and answering questions

Answered phones, responded to customer inquiries and transferred calls to appropriate staff members

Scheduled and confirmed patient appointments

Take messages from patients and relayed to the appropriate staff

Entered patient information including insurance and demographic

Entered patient information including insurance, demographic and health history into the system to ensure that all

records were up-to-date

Managed a multi-line phone system and greeted all patients

Informed patients of financial responsibilities prior to rendering services

EDUCATION AND TRAINING

HIGH SCHOOL DIPLOMA

Pasadena High School, Pasadena, TX

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