FELICIA A. CARMICHAEL, MPA

**** ********* ******, **********, ** 23703

Email:adrjfz@r.postjobfree.com P: #757-***-**** or #757-***-****

QUALIFICATIONS:

Fourteen years in Human Resources including ten years in HR Management

EDUCATION:

MS, Public Administration (Human Resources Management); Troy State University; 1999

BS, Business Operations; DeVry Institute of Technology; 1991

LICENSURE/CERTIFICATION/TRAINING:

SHRMLearningSystemCourse(PHR,SPHR) Notary Public... VA: Appointed by VA’s Governor

WORK EXPERIENCE:

01/10/2021 to Present…Virginia Marine Resources Commission, Hampton, VA

Director of Human Resources and DEI

Oversee all HR initiatives (Full lifecycle Recruitment, Benefits, Employee Relations, Performance Management, HR Development) for state agency;

Manage HR Staff;

Ensure that all Human Resources functions are in compliance with State and Federal guidelines;

Ensure that all DEI initiatives cultivates a workplace of inclusion and equity for all employees;

Strategize and execute short and long term goals that supports the mission of VMRC.

06/2020 to 01/2021…The Pavilion at Williamsburg Place /The Farley Center, Williamsburg, VA

Director of Human Resources:

Oversaw all HR processes for 2 local locations with approximately 300 employees;

Managed the HR support Staff.

Oversaw HR Strategic plans for local and out of state offices

06/2018 to 02/2020…Hampton Roads Community Health Center, Portsmouth, VA

Director of Human Resources:

Strategize, direct and oversee the implementation of all HR initiatives to support the organization‘s mission;

Counsel executive staff on legal HR compliances regarding federal, state, local and governing agencies guidelines;

Coach and train the C-Level team on best leadership practices;

Manage the HR Department budget to maximize return on investments;

Oversee the benefits, recruitment (talent management), training, employee relations (progressive disciplinary process), and employee engagement initiatives to ensure that the organization stays competitive in the employment market place;

Facilitate leadership meetings to include continuous improvement plans (CIPs), focused leadership planning, operational and safety (OS) and HR models for forecasting and supporting upcoming organizational needs

Perform SWOT Analysis to determine best strategies for spearheading new and continuous projects; *Create succession plans for staff;

Create and manage compensation plans, recruitment and retention initiatives, employee engagement projects, training and staff development programs, etc. for the organization;

Oversee credentialing process for new staff;

Manage HR staff and operations

06/2017 to 06/2018...VSA Resorts, Virginia Beach, VA

Director of Talent Management:

Develop strategic plans to attract, develop and retain the best talent (maximizing employee retention and engagement)

Perform SWOT Analysis to align HR initiatives

Perform Needs analysis to determine and maintain HR, Staffing and Training Needs

Provide Leadership Development Training to management teams and provide continuous training to all staff

Spearheaded, implemented and manage the HR Automation Project, including HRIS/TOS systems

Track and analyze trends and metrics to use to enhance existing programs and policies

Manage the recruiting process (full lifecycle recruiting—create job descriptions, advertise, screen applicants, interview, provide job offers; attend job fairs, etc.)

Manage benefit programs for employees via EAP and other wellness initiatives

Manage the performance appraisal process (goals, measures, etc.)

Ensure that policies & procedures are in compliance with state and federal guidelines, while supporting the organizations’ goals/mission

Partner with local communities, schools, colleges & charitable organization to seek top talent Supervise HR Specialist

07/2013 to 06/2017…Portsmouth Dept. of Behavioral Healthcare Services, Portsmouth, VA

Human Resources Manager:

Managed all HR functions including partnering with management and the Director to provide guidance on the best HR practices for discipline, recruitment, employee relations, EEO, FLSA, HR Development, FMLA Compensation & Benefits, Performance Evaluation Processes, etc.

Ensured that all clinical staff (Clinicians, Nurses, Psychiatrist, LPC, LCSWs, Doctors, etc.) maintained and renewed their certifications & license, to comply with federal and state regulations for providing clinical services to clients

Administrator of Relias Learning System (monitoring trainings for clinical staff)

Monitored Credible System, for compliance

Developed and conducted policy & procedure trainings for compliance, and educational trainings for all staff

Audited & managed personnel records to ensure compliance with state and federal guidelines Conducted and processed background checks via VA State Police, Dept. of Social Services (CPS) Supervised and directed work activities of HR support sManage Reviewed and evaluated federal and state mandates and guidelines pertaining to personnel administration.

09/2012 to 07/2013…Children’s Hospital of The King’s Daughters, Norfolk, VA

Human Resources Generalist

Counseled Supervisors & Managers on best practices for disciplining and counseling their subordinates;

Provided legal presentations for new hires regarding (EEOC/FMLA/ADA guidelines)

Trained new managers on best leadership practices (Counseling and Corrective Actions, Policies and Procedures, Legal Compliances)

Processed all corrective action forms and counsels management on resolving employee conflicts;

Continuously communicates with all levels of staff (~3000 employees), providing recommendations on various employee issues (ADA/EEO, etc.)

Conducted orientations and provided new hire training on Non-Harassment & Non-Discrimination

Tracked clinical staff’s license and certifications;

Verified all employment;

Effectively communicated the interpretation of HR policies and procedures to all staff;

Performed Alternate Dispute Resolution for employee relations;

Represent CHKD for all VEC hearings;

Created and tracked various HR reports to provide trend analysis reports;

12/2009 to 11/2011…Kerma Medical Products, Inc., Suffolk, VA

Human Resources Manager

Developed and managed a Human Resources Department from initial stages to a functional and effective HR dept. by spearheading and taking leadership role in initiatives for Staffing/Talent Management-Recruitment (Full Life Cycle), Classification, Employee Training and Development, Labor and Employee Relations, Succession Planning, Performance Management, and Compensation and Benefits;

Administered all FMLA, LOA, STD, LTD, and monitored all medical restrictions for temp duties;

Chaired the workers compensation committee review board for all reportable accidents;

Performed benefit administration with POP Plans, HMO and PPO Plans, Life and Disbursement Insurance Plans, and processed all worker’s comp. claims; Negotiated benefit premiums with vendors;

Verified that OSHA guidelines were met and maintained.

Recruited and onboard all new hires; Administered succession planning for employees;

Performed Alternative Dispute Resolution (ADR) for employee relations;

Trained Executive staff and Management on best practices relevant to HR initiatives (Hiring, Terminating, Effective Communication, EEOC, FLSA, ADA, & Title VII guidelines, etc.)

Advised President and VP of all HR matters regarding legal compliances (state, local and federal guidelines), marketing and financial strategies (branding company) and best practices;

Represent company at VEC hearings; Investigated and determined findings for employees grievances and complaints;

Ensured that all HR goals (budget, workforce planning, total rewards, HR development) were met and in alignment with executive goals.

Provided HR reports on Attrition/Retention/Turnover Rates and Cost Analysis

Utilized ADP, SAP, Kronos, Peoplsoft, PHRM and AS400 software to process HR data; Supervised HR Assistant for all HR support functions.

Designed, planned and implemented all HR programs and policies for Workers Compensation initiatives, Compensation and Benefits, HR Development, Strategic Planning, Employee Relations, and Recruitment;

Investigated, reviewed and provided recommendations on workers compensation reports, determining accidents/incidents were preventable or non-preventable by employees;

Provided safety training to managers; Reviewed safety reports/stats for all accidents/incidents that occurred within company;

Communicated with and prepared reports to insurance providers with attempts to minimize liabilities on claims that were submitted for workers compensation incidents/accidents;

Communicated with Virginia Workers Compensation Commission representatives to assist in settling claims;

REFERENCES: Provided upon request.

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