Office Manager Receptionist

Mary Sylvester

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Wilmington DE *****

*********@*****.***

302-***-****

WORK EXPERIENCE:

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Worked PT, entered patient and insurance payments, answered phones pertaining to billing, opened mail, made collection calls and called insurance on overdue insurance claims. 2019-2020 Dr. Benjamin Gilbert

Worked PT, made sure all accounts were accurate before sending out monthly billing statements, called patients that had past due balances, answered phones, entered insurance payments, sent claims with all necessary x-rays and narratives, appealed denied claims and took care of the ageing reports. 2018-2019. Dr. Jeffery Cook

Worked PT, Answered phones, scheduled appointments, collected patient co-pay, made sure all accounts were accurate.

2014-2018 Christiana Dental Spa, Billing Supervisor/Collections Worked PT, Make sure all accounts were accurate before sending out monthly billing statements, called patients that had past due balances, answered phones, sent delinquent accounts to collections in a timely manner, entered insurance payments, sent claims with all necessary x-rays and narratives, appealed denied claims, took care of the ageing reports and negotiate higher fees with insurance companies. 2014-2015 Dr. Sharon Welsh.

Worked PT, entered insurance payments, sent claims with the needed information, sent out monthly billing statements, did the patient and insurance aging and appealed denied claims. Dr. Welsh sold the practice. I didn’t stay on.

2006-2014 Smile Brite Dental Care, Office Manager

Supervise staff, interviewed and hired employees, handled accounts payable through QuickBooks and online banking, entered insurance payments, kept track of employee’s timesheets for payroll and checked reports for accuracy, keep track of the associate Dr's production and collection for payroll, took care of HR duties such as; keeping track of personal, sick and vacations days used, checked the 401k report for accuracy, responsible for finding a health care provider and making sure all eligible employees are enrolled if they wish to have benefits, close out the end of the day, month and year, make sure all money is accurate and accounted for at the end of the day, deposit the cash and checks at the bank and also deposit checks electronically, check reports and claims for accuracy before sending to insurance through e-claims, handle patient and insurance aging, sent delinquent accounts to a collection agency and worked up front when needed.

2005-2006 Brown’s Dental Office,

Receptionist Answering the phone, scheduling appointments, discharging patients and collecting their co-pay, verifying insurance, taking care of the recall list, schedule control, collection and some billing.